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Category Archives: customer satisfaction
Ford Recalls a Recall on 2019 Ranger Pickup for Fires
Ford Motor Company today is issuing a safety recall for 2019 Ford Ranger vehicles that were previously recalled as the company’s quality woes continue. Continue reading
Land Rover, Mitsubishi Top 2020 Maker Website Ratings
Land Rover (864) ranked highest in the luxury manufacturer brand segment. Mitsubishi (848) is the highest-ranked mass market brand. manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed. Continue reading
Mercedes-Benz Recalls ‘Confused, Lost’ Emergency Call System
It’s the latest software glitch that can threaten customers lives because of bad computer code. A wrong vehicle location may delay emergency responders, increasing the risk of injury or worse. Continue reading
Ford Motor Issues Two Safety Recalls, Expands a Previous One
Ford Motor Company issued two safety recalls in North America yesterday and amended safety compliance recall 19C07 to expand the number of suspect vehicles. Continue reading
Posted in customer satisfaction, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Kenneth Zino, nhtsa
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Carvana Launches First Vending Machine in California
Customers that choose to pick up their vehicle at the Car Vending Machine are greeted by a Customer Advocate and receive a commemorative, oversized Carvana coin to activate the fully automated vending process, taking only minutes to complete the transaction compared to hours spent at the dealership. Continue reading
UAW Post Chattanooga Loss Calls for Labor Law Reviews
In the end, the difference between a unionized workplace and one without real worker representation was narrow: 833 employees voted against union representation and 776 in favor, a difference of merely 29 votes. Continue reading
Hispanics and Millennials – Big Changes in 2020 Electorate
Non-whites will account for a third of eligible voters – their largest share ever – driven by long-term increases among certain groups, especially Hispanics. At the same time, one-in-ten eligible voters will be members of Generation Z, the Americans who will be between the ages 18 and 23 next year. That will occur as Millennials and all other older generations account for a smaller share of eligible voters than they did in 2016. Continue reading
Government Trust at / or Near Historic Low Levels
Trust in government began eroding during the 1960s, amid the escalation of the Vietnam War, and the decline continued in the 1970s with the Watergate scandal and worsening economic struggles. Continue reading
GM Strikes Out Against Usually Winless UAW as Mexican-Made Blazer Pulled from Opening Day Lineup in Detroit
As AutoInformed has covered extensively since November 2018 when GM said it will idle five plants in North America this year and early next year – affecting more than 6000 jobs – the Oshawa shut-out was minor league with major league and world-wide consequences. Continue reading
Chinese Junk Watch – Crate and Barrel Milk Bottles
Consumers should immediately stop using the recalled milk bottles and contact Crate and Barrel to receive a full refund. The firm has acknowledged one report of the straw breaking. No injuries have been reported. Continue reading
Audi Expands Traffic Light Information to Reduce Stops
Green Light Optimized Speed Advisory can provide speed recommendations to Audi drivers of some 2017 and newer models that can assist drivers in catching the “green wave,” helping to reduce the number of stops at red lights. Continue reading
Posted in auto news, autonomous vehicles, connected vehicles, customer satisfaction, distracted driving, electronics, engineering, marketing, mobility company, news analysis, safety, software defined vehicles
Tagged 4G LTE coverage, auto industry commentary, autoinformed, autoinformed.com, automotive blog, connected vehicles, GLOSA, Green Light Optimized Speed Advisory, Ken Zino, new vehicle reviews, V2I technology
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Most Loved Vehicle Awards – Tesla and Chevrolet
CLI puports to measure the amount of love that consumers have for products. Along all aspects of the vehicle, from styling and performance to tire and wipers, “Love” is the holy grail of customer experience. Love directly influences customer loyalty and product advocacy and is measured in terms of “emographics,” or the emotional profile of a population, which is crucial to understanding the “why” of decision-making. Continue reading
Ghosn to be Gone at Next Nissan Shareholders Meeting
Renault-Nissan-Mitsubishi is today the world’s largest automotive partnership, with combined sales of more than 10.6 million vehicles. Continue reading
Posted in customer satisfaction, financial results, milestones, news analysis, people
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, carlos ghosn, connected vehicles, Greg Kelly, Jean-Dominique Senard Renault Chairman, Ken Zino, new vehicle reviews, Nissan leaf, Philippe Lagayette, Renault Chief Executive Officer Thierry Bolloré, Renault Nissan Mitsubishi Alliance
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Unifor Boycott Threatens Damage for Ontario Workers GM Says
“GM is arrogant enough to think it can rob Canada of jobs without repercussions,” said Unifor National President Jerry Dias, who resisted the boycott at first. “GM is making a choice to increase manufacturing in Mexico while it abandons communities that have supported it for generations but make no mistake Canadian and American consumers also have a choice,” he concluded. Continue reading
Posted in customer satisfaction, economy, labor issues, milestones, news, news analysis, people
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, Canadian Boycott of GM products., connected vehicles, GM Boycott, Ken Zino, nafta, new vehicle reviews, trade wars, uaw, unifor
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Coronavirus Disease 2019 (COVID-19) in the US
CDC is recording an outbreak of respiratory illness caused by a novel (new) coronavirus, aka COVID-19. The Data are at least one day old and note comprehensive. Continue reading →