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Recent Posts
- Pew – Confidence in Trump Dips, Fewer Support His Policies
- IndyCar – Freedom 250 Grand Prix at Washington National Mall
- Brr Frozen January U.S. Auto Sales
- GM to Layoff 500 Employees at Oshawa Assembly
- GM Spending $30M at Fairfax to Flex EV and ICE Making
- First Look – Genesis X Skorpio Concept
- Porsche Head of Design – Sühlmann Succeeds Mauer
- GM Posts 2025 Net of $12.7B on $185B Revenue
- EVs Outsell Internal Combustion Vehicles in EU!
- Volvo Car Financial Services Extends BoA Deal
- Tesla, Toyota Top Power 2026 U.S. ALG Residual Value Awards
- Fire Risk – Ford Recalls Escape, Explorer, Focus, MKC Models
- Pessimism on the Economy – A Pox on Both Parties
- Nissan Sells South African Plants to Chery SA
- January 2026 U.S. Auto Sales Forecast Down
Recent Comments
- Porsche Motorsport Daytona Victory on Daytona 24 Hours – Old and New Stars Getting Ready to Run
- UAW Ford Department Director VP Laura Dickerson on Trump's Ford Plant Visit on Whitmer Stands in Stark Contrast to Trump at Detroit Auto Show
- Ken Zino on Ford Fuel Injector Leak Recall Now at ~694,000
- Laverne Oliver on Ford Fuel Injector Leak Recall Now at ~694,000
- Magna on its Share Repurchase Plan in reference to on Magna Posts Solid Q3 2025 Earnings Gain
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Tag Archives: Jason Norton
Fossil Fuel Powered Vehicles Plagued with Connectivity Bugs
“Smartphone apps remain a highly problematic vehicle feature, even as manufacturers continue to focus on resolving connectivity-related issues,” said Jason Norton, senior manager of global automotive consulting at J.D. Power, “It’s clear that customers will have a better overall ownership experience if they have a better smartphone app experience.” Continue reading
Short Circuit – Electric Vehicle Smartphone Apps
“Even though EV app usage has increased over time, the app features EV owners say are most important to them are among those that have the lowest satisfaction,” said Jason Norton, senior manager of global automotive consulting at J.D. Power. “Manufacturers need to focus on improving the performance of the areas that matter most to EV owners in order to maximize their impact and elevate the user experience.” Continue reading
J.D. Power – Three Year Old Vehicle Problems Up
The results of this year’s study are consistent with the results of the J.D. Power 2022 Initial Quality StudySM which tracked problems early in the ownership period of 2022 model-year vehicles. That year, initial vehicle quality notably declined from 2021, and problems also reached a record high. Three years later, the issues continue to be problematic for owners, according to findings of the 2025 VDS. (read Ken Zino of AutoInformed.com on Vehicle Quality Flaws at 36-Year Record High) Continue reading →