Tag Archives: Jason Norton

Fossil Fuel Powered Vehicles Plagued with Connectivity Bugs

Posted on 7 December 2023 by Ken Zino

“Smartphone apps remain a highly problematic vehicle feature, even as manufacturers continue to focus on resolving connectivity-related issues,” said Jason Norton, senior manager of global automotive consulting at J.D. Power, “It’s clear that customers will have a better overall ownership experience if they have a better smartphone app experience.”   Continue reading →

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Short Circuit – Electric Vehicle Smartphone Apps

Posted on 30 May 2023 by Ken Zino

 “Even though EV app usage has increased over time, the app features EV owners say are most important to them are among those that have the lowest satisfaction,” said Jason Norton, senior manager of global automotive consulting at J.D. Power. “Manufacturers need to focus on improving the performance of the areas that matter most to EV owners in order to maximize their impact and elevate the user experience.” Continue reading →

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