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Tag Archives: Jason Norton
J.D. Power – Three Year Old Vehicle Problems Up
The results of this year’s study are consistent with the results of the J.D. Power 2022 Initial Quality StudySM which tracked problems early in the ownership period of 2022 model-year vehicles. That year, initial vehicle quality notably declined from 2021, and problems also reached a record high. Three years later, the issues continue to be problematic for owners, according to findings of the 2025 VDS. (read Ken Zino of AutoInformed.com on Vehicle Quality Flaws at 36-Year Record High) Continue reading
Posted in auto news, awards, car sharing, customer satisfaction, electric vehicles, electronics, engineering, manufacturing, mobility company, news analysis, quality, software recalls
Tagged 2025 J.D. Power VDS, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, J.D. Power 2025 U.S. Vehicle Dependability Study, J.D. Power 2025 U.S. Vehicle Dependability StudySM, Jason Norton, Ken Zino, X @KenAutoinformed
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Fossil Fuel Powered Vehicles Plagued with Connectivity Bugs
“Smartphone apps remain a highly problematic vehicle feature, even as manufacturers continue to focus on resolving connectivity-related issues,” said Jason Norton, senior manager of global automotive consulting at J.D. Power, “It’s clear that customers will have a better overall ownership experience if they have a better smartphone app experience.” Continue reading
Short Circuit – Electric Vehicle Smartphone Apps
“Even though EV app usage has increased over time, the app features EV owners say are most important to them are among those that have the lowest satisfaction,” said Jason Norton, senior manager of global automotive consulting at J.D. Power. “Manufacturers need to focus on improving the performance of the areas that matter most to EV owners in order to maximize their impact and elevate the user experience.” Continue reading
J.D. Power – Vehicle Dependability Problems at New Highs
“As owners hold onto their vehicles longer, the long-term ownership experience matters more than ever,” said Jason Norton, director of auto benchmarking at J.D. Power. “Software updates and new technologies should enhance the ownership experience over time, yet many vehicle owners cite ongoing mobile phone integration problems and little to no benefit after an update is performed.” Continue reading →