Category Archives: customer satisfaction

Software Recall for Honda Pilot, Acura MDX, TLX

Posted on 29 January 2025 by Ken Zino

American Honda Motor (7267.T) is recalling ~295,000 model year 2022-2025 Acura MDX Type-S, 2023-2025 Honda Pilot, and 2021-2025 Acura TLX Type-S vehicles. A software error in the fuel injection electronic control unit (FI-ECU) may cause an engine stall or a loss of power.

In the required filing with the National Highway Traffic Safety Administration, Honda said: “Due to improper programming of the fuel injection electronic control unit settings, sudden changes in the throttle opening could cause the MIL [Malfunction Indicator Light] to illuminate and/or the engine to lose drive power, hesitate and/or stall.” Continue reading →

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Ford Bronco Recalls – Shocks and Batteries

Posted on 27 January 2025 by Ken Zino

Ford Motor Company (NYSE:F) is recalling 149,449 2021-2024 Bronco vehicles. The rear shock absorbers may corrode and fail, resulting in detachment of the external reservoir. Ford is also recalling a previous recall on 272,817 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail. If the battery suddenly degrades during a drive it can lead to a vehicle that is unable to restart after an auto stop/start event or experience a stall while coming to a stop at low speed. Either of these conditions may be accompanied by a loss of 12-volt accessories, including hazard lights. Continue reading →

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Used Vehicle Mileage Fees – Nissan Expands Flexible Leases

Posted on 22 January 2025 by Ken Zino

Nissan Motor Acceptance Company (NMAC) and INFINITI Financial Services (IFS) said today the SignatureFLEX lease program will expand to include drivers with legacy leases maturing on 1 Feb 2025 or after.

“SignatureFLEX is an innovative lease program that puts customers first by offering them the flexibility to manage mileage needs while avoiding lease-end overage penalties,” said Jim DeTrude, vice president, NMAC Sales & Marketing. “By including legacy leases in the program, we’re enabling a more customized lease experience to better fit their lifestyles while reducing unexpected costs.” Continue reading →

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Trump’s Department of Government Efficiency Executive Order

Posted on 21 January 2025 by Ken Zino

“This Executive Order establishes the Department of Government Efficiency to implement the President’s DOGE Agenda, by modernizing Federal technology and software to maximize governmental efficiency and productivity By the authority vested in me as President by the Constitution and the laws of the United States of America,” President Trump said yesterday “it is hereby ordered (read AutoInformed.com on: New DOGE Scorecard Announced to Track Trump) Continue reading →

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New DOGE Scorecard Announced to Track Trump

Posted on 20 January 2025 by Ken Zino

The American Customer Satisfaction Index (ACSI®) said today that it is introducing a new “Efficiency Gap” metric that provides insights into federal government performance through citizen experience data.

“The timing is particularly relevant as the newly announced Department of Government Efficiency (DOGE) prepares to tackle federal cost-cutting initiatives. The ACSI Efficiency Gap metric reveals significant variations across federal departments, with some performing up to 13% above the federal average while others lag by as much as 9% below – insights that could prove valuable for targeted reform efforts,” ACSI® said. Continue reading →

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New Tesla Recall for Bad Computers

Posted on 13 January 2025 by Ken Zino

Tesla, Inc. is recalling ~240,000 2024-2025 Model 3, Model S, 2023-2025 Model X, and 2023-2025 Model Y vehicles because a computer circuit board may short circuit, according to documents made public today by the National Highway Traffic Safety Administration.

“On a small percentage of affected vehicles, upon vehicle power up, a reverse current may cause a shorting failure on the car computer board, resulting in the loss of rearview camera functionality,” Tesla said in the mandatory safety defect recall filing. Continue reading →

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EV Market Stays as Customer Satisfaction Leader

Posted on 7 January 2025 by Ken Zino

The 2024 Car Buyer Journey (CBJ) Study by Cox Automotive* published today shows record highs in new-car buyer satisfaction, driven by advancements in digital tools helping seamlessly integrate online and in-dealership activities. This seamless integration – an omnichannel buying experience  in industry jargon – saves time, reduces repetition and ultimately improves satisfaction with the overall car-buying journey. The 2024 CBJ also highlights the growing satisfaction among electric vehicle (EV) buyers, who are once again leading the way in satisfaction during the car-buying process. Continue reading →

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Tesla Recall for Bad Airbags and Windshields

Posted on 6 January 2025 by Ken Zino

Tesla is recalling some 2024-2025 Model S and Model X vehicles for failure to comply with Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, “Occupant Crash Protection” and 212, “Windshield Mounting.” The driver’s air bag could tear during deployment, according to documents made public today by the National Highway Traffic Safety Administration. Continue reading →

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Ford Motor Battery Fire Recalls – Escape and Corsair Hybrids

Posted on 6 January 2025 by Ken Zino

Ford Motor (NYSE: F) is recalling 20,484 Ford Escape and Lincoln Corsair SUVs from model years 2020 to 2024 because of defective batteries, according to documents made public today by the National Highway Traffic Safety Administration. A manufacturing defect in one or more of the high-voltage battery cells used in the compact hybrid vehicles may result in an internal short circuit and battery failure. The supplier is Samsung SDI Hungary. Ford has  been aware of the safety defect since September of 2024.* The high voltage cell’s separator layer between its cathode and anode may be susceptible to damage as a result of the cell manufacturing process. Separator damage may result in a cell internal short circuit leading to sudden power loss and battery fires. Continue reading →

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Volkswagen ID.4 Stop Sale Lifted After Recall

Posted on 3 January 2025 by Ken Zino

The long-delayed availability of new parts once again allows existing vehicles in dealer stock to be sold. Assembly of ID.4 will resume in Volkswagen’s Chattanooga, TN, factory in the coming weeks. “Owners have been advised that the affected parts can be replaced,” Volkswagen said. Year-over-Year, ID.4 sales at ~17,000 during 2024 dropped -55%. Continue reading →

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Kia Recalls 2024-2025 model year EV9s

Posted on 30 December 2024 by Ken Zino

“Seats with missing seat mounting bolts may not properly restrain an occupant during certain collisions, thereby increasing the risk of injury,” Kia told NHTSA. “Missing seat mounting bolts are due to plant assembly worker error.” Continue reading →

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Another Ford F-150 Safety Recall – Steering Loss

Posted on 30 December 2024 by Ken Zino

The driver may experience vehicle vibration and hear a clunk or rattle noise during suspension compression and extension. Continue reading →

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Kenworth, Peterbuilt ABS Software Recall

Posted on 16 December 2024 by Ken Zino

PACCAR Incorporated (PACCAR) is recalling ~221,000 Peterbilt and Kenworth buses, medium- and heavy-duty vehicles equipped with Bendix EC80 Advanced Electronic Control Units (ECU) according to documents made public today by the National Highway Traffic Safety Administration.

“According to Bendix in its recall 24E-086, the ABS, Automatic Traction Control (ATC), or Electronic Stability Control (ESC) may set an ABS fault or may stop operating. Other functions which strongly interact with ABS such as Active Cruse Control (ACC) and Collision Mitigation System (CMS) may also fault. In extremely rare situations before the system faults or stops operating, if there is a stability event or an automated braking request, the system may respond incorrectly to the event. This may increase the likelihood of a crash,” PACCAR said in the required safety defect filing. Continue reading →

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Recalls – Hyundai Motor America Backup Cameras

Posted on 2 December 2024 by Ken Zino

Hyundai Motor America is recalling 226,118 model year 2021-2022 Santa Fe, Santa Fe HEV, Elantra, Elantra HEV and 2022 Elantra N and Santa Fe PHEV vehicles, according to the required safety defect filing made public today by the National Highway Traffic Safety Administration.

“Due to a damaged printed circuit board, the rearview camera image may fail to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, Rear Visibility,” Hyundai told NHTSA. Continue reading →

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Mercedes-Benz USA Recall – Sunroofs Flying Off

Posted on 2 December 2024 by Ken Zino

Mercedes-Benz USA is recalling 33,456 model year 2001-2011 C-Class, CLK, E-Class, and CLS vehicles because the glass sunroof panel from Webasto Roof & Components may not be properly secured and can detach, according to the required safety defect filing made public this morning by the National Highway Traffic Safety Administration. Continue reading →

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