Category Archives: customer satisfaction

Taurus Door Trim Recall – More than 100K Fords

Posted on 22 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~101,944 model year 2016-2019 Taurus cars. The driver and front passenger B-Pillar door trim may detach while driving. Ford doesn’t say how it will fix the problem. The root cause of the recall remained a part of the assembly process until the end of Taurus production at the Chicago Assembly plant on 1 March 2019. During the first half of 2025, Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.

“Applique detachment may result from incomplete adhesion of the part to door sheet-metal during installation at the vehicle assembly plant on vehicles built after a process change that stopped the use of hand rollers that aided operators in ensuring complete adhesion of the part,” Ford said on the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. [If the process isn’t broken, why change it? – AutoCrat] Continue reading →

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Door Recall – Jeep Wagoneer and Grand Wagoneer

Posted on 22 September 2025 by Ken Zino

Chrysler (FCA US) is recalling ~163,735 model year 2022-2025 Jeep Wagoneer and Jeep Grand Wagoneer SUVs. The so-called DLO [door Day Light Opening. Supplied by Cooper-Standard – AutoCrat] trim on the driver and passenger doors may not have been installed properly, which can allow it to detach. A DLO trim which detaches from the vehicle may create a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Customers may notice that the DLO trim has started to separate from the vehicle.

“The DLO trim may not have been properly secured at the vehicle assembly plant and may detach from the vehicle,” FCA said in the mandatory safety defect recall filing with the National Highway Traffic Safety Administration(NHTSA). Continue reading →

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Bad Seat Belts – Hyundai Recalls 568,580 Palisade SUVs

Posted on 22 September 2025 by Ken Zino

Hyundai Motor America (Hyundai) is recalling ~568,580 2020-2025 model-year Palisade SUVs. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch. Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury. The recall was prompted by a growing number of customer complaints the National Highway Traffic Safety Administration (NHTSA)  Office of Defect Investigations. ZF Lifetec in India is the supplier of the defective buckle.

In the mandatory safety recall documents made public by NHTSA today Hyundai said, “Customers may notice a lighter than normal audible “click” during the fastening process and/or a recessed push button on the buckle housing. Additionally, if the seat belt becomes unbuckled, the Palisade is equipped with visual and auditory notifications for all seating positions within the vehicle.” Continue reading →

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Failing IPs – Huge Toyota and Lexus Software Recall

Posted on 22 September 2025 by Ken Zino

In the mandatory recall filing [49 CFR § 573] made public by the National Highway Traffic Safety Administration (NHTSA) today Toyota said, “The subject vehicles are equipped with a combination meter system where various information is displayed (telltale and indicator lights, vehicle gauges, messages, etc.) in a 12.3-inch display monitor in the instrument panel. Due to improper programming of the combination meter, unnecessary data is repeatedly written to a memory device in the combination meter when the combination meter operates, causing the memory device to deteriorate earlier than intended.”

“If this occurs, the 12.3-in monitor will not be displayed at ignition on and will remain in this state. If the vehicle is driven without a working 12.3-in monitor and certain malfunctions occur during that drive, there is a possibility that indicators, such as brake system or tire pressure warning system, for those malfunctions could be missed if the driver does not notice the redundant notification on the center multimedia screen. Depending on the malfunction, continuous driving could lead to an increased risk of a crash or an increased risk of injury in the event of a crash,” Toyota said. Continue reading →

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Hyundai Motor Updates Growth and Profit Strategy

Posted on 18 September 2025 by Ken Zino

Hyundai Motor Company (KRX: 005380 KS) in New York today unveiled its latest growth strategy at the company’s first CEO Investor Day held outside of Korea. The event served as a stage to convey the company’s mid-to long-term strategy to investors and stakeholders, prompted in large part by Trump’s tariff wars.

“In an industry facing unprecedented transformation, Hyundai is uniquely positioned to win through our unmatched combination of compelling products, manufacturing flexibility, technology leadership, outstanding dealer partners and global scale,” said José Muñoz, President and CEO of Hyundai Motor Company. Continue reading →

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Constitution Day 2025 Thoughts

Posted on 17 September 2025 by Ken Zino

The point here is that to govern without facts is madness. Leaving aside the historical revisions that show that King George III, the monarch who lost the colonies to what became the United States, was, well,  mad as a hatter in his later years. Donald J. Trump – the man who wishes to be our King now  – should not be our president based on his deteriorating mental condition. He doesn’t even know what is going on in his own administration.Is Trump going to fire the entire CBO? [See the following] It’s time for “We the People” to fire Trump and his Curia Regis, the advisors – cabinet members, agency heads and the like – who are against the facts or falsify them. Continue reading →

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Bad Defrosters – Toyota Motor Recalls Lexus and Subaru SUVs

Posted on 15 September 2025 by Ken Zino

Toyota Motor Engineering & Manufacturing (Toyota) is recalling ~94,000 2023-2025 model-year bZ4X, Lexus RZ, and Subaru Solterra SUVs. During certain Heating, Ventilation, and Air Conditioning system problems (HVAC), such as electrical compressor failure, the defroster and defogger system may become inoperative because of a software problem in the Denso supplied ECU software. Apparently, Transport Canada originally identified the safety hazard. Continue reading →

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Ford Motor Recalls 1.5M Vehicles for Bad Rear-View Cameras

Posted on 15 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is model-year  2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse. The latest of seemingly endless recalls were made public today by the National Highway Traffic Safety Administration. It is an expansion of a previous recall involving a Magna produced part. Continue reading →

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Trump Economics – Growth Slowing, Unemployment Rising

Posted on 11 September 2025 by Ken Zino

John C. Williams, President and Chief Executive Officer Federal Reserve Bank of New York spoke at the Economic Club of New York on 4 September 2025. The views expressed are his own. However, AutoInformed notes that, regrettably, the data when … Continue reading →

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Trump Tariffs Hit N.A. Automakers $1.389B

Posted on 11 September 2025 by Ken Zino

“Tariffs hit North American automakers hard in July,” said Patrick L. Anderson, Principal & CEO of Anderson Economic Group. “The automakers made extensive use of temporary allowances that effectively allowed an exemption for the majority of both parts and vehicles through June. That changed in July for assembled vehicles, and we can expect that these costs will become embedded into the prices consumers are paying in the very near future.” Continue reading →

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IIHS Safety Award to Use Risky Driver Behavior Tech

Posted on 9 September 2025 by Ken Zino

Vehicle technology that can detect certain types of risky driver behavior will soon be added to the requirements for a safety award from the Insurance Institute for Highway Safety, the Institute’s president, David Harkey, announced today during a roundtable on impaired driving organized by Mothers Against Drunk Driving (MADD).

“As part of our 30×30 vision to cut U.S. road deaths 30% by 2030, we are committed to addressing the risky – and often illegal – behavior that underlies most fatalities today,” Harkey said. “One way we plan to do that is to leverage our ratings and award programs to encourage automakers to adopt this new class of safety technology, just as we got them to improve vehicle structures, airbags and collision avoidance systems.” Continue reading →

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Chinese Junk Watch – Makita Grease Guns, Hoses

Posted on 9 September 2025 by Ken Zino

The Consumer Products Safety Commission https://www.saferproducts.gov/SaferProducts.gov says that there is s recall for ~63,000 Chinese-made Makita Professional Cordless Grease Guns with model numbers XPG01S1, XPG01SR1 and XPG01Z, and Makita Grease Gun Hoses with model numbers 191A79-9, 191A80-4, 191W59-7 and 191W58-9.

“Consumers should immediately stop using the recalled Makita Cordless Grease Guns and Makita Grease Gun Hoses and contact Makita for a free replacement hose,” CPSC said. Continue reading →

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BMW North America Recalls X5 PHEVs, X5 and X7 SUVs

Posted on 8 September 2025 by Ken Zino

“If the windshield was not sealed according to specifications, then it could be possible for water to ingress at the right-hand A-pillar. If water traveled down the A-pillar, it could contact a power distribution box and an electronic control unit. Moisture exposure of the electrical components can lead to functional failures, such as headlights or door closing functions. In rare cases, this could lead to a short-circuit and, in an extreme case, could cause a thermal event [defect speak for FIRE – AutoCrat], even when the ignition is off, which could increase the risk of injury,” BMW told the National Highway Traffic Safety Administration (NHTSA) in mandatory safety defect recall documents (49 CFR § 573) released today by the agency. Continue reading →

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Numerous Chrysler, Dodge, Jeep, and Plymouth Recalls

Posted on 8 September 2025 by Ken Zino

FCA US ( part of Stellantis now) is recalling ~93,000 vehicles for various defects, including air bags, vehicle rollaways, incorrect cross car beams, and plug-in hybrid electric vehicle software errors, according mandatory safety defect recall filings made public this morning by the National Highway Traffic Safety Administration (NHTSA). The largest recall by far covers model year 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power. Continue reading →

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Halcyon Highland Heather Corniche EV to Debut

Posted on 3 September 2025 by Ken Zino

“Unveiling the result of our design study in the beautiful setting of Hampton Court Palace gives our clients a first taste of how incredible their cars will be. The passion, effort, and attention to detail that our team has poured into the Highland Heather design study have created a vehicle unlike any other. Classic elegance and a modern spark make for everything the Corniche should be, unmistakably Rolls-Royce®,” said Matthew Pearson, CEO of Halcyon. Continue reading →

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