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Category Archives: customer satisfaction
US September Auto Sales Projected Down -25%
“The mismatch between strong consumer demand and constrained inventory is leading to higher vehicle prices. In September 2021, average transaction prices are expected reach an all-time high of $42,802, the fourth consecutive month over $40,000,” said Thomas King, president of the data and analytics division at J.D. Power. This begs the question, AutoInformed opines, are automakers about to face another revenue threatening affordability crisis? Continue reading
Ford Motor Expanding Home Pickup & Delivery
With more than 3,100 dealers in the U.S., Ford appears to be the only full line auto brand to offer Pickup & Delivery to millions of customers. Since March 2020, Ford says it has made ~100,000 Pickup & Delivery services in the U.S. The process requires customers call their local dealer to schedule an appointment and request an at-home or at-work pickup. On the day of service, customers receive updates via phone, text or e-mail to keep them informed of their vehicle’s progress, and it’s delivered back as soon as the service is complete. Continue reading
No Surprises in J.D. Power 2021 U.S. Initial Quality Study
“Owners are caught in the middle when vehicle and phone technologies don’t properly connect,” said Dave Sargent, vice president of automotive quality at J.D. Power. “This year there are many examples of smartphone technology not working as intended in new vehicles. With more vehicles being fitted with the wireless technology owners want, the study reveals an increase in connectivity problems between smartphones and vehicles, leaving many owners unhappy.” Continue reading
Stellantis to Buy First Investors Financial Services
This is either an opportunity or survival necessity, depending on your viewpoint. It will allow Stellantis to provide customers and dealers a range of financing options, including retail loans, leases, and floorplan financing in the near term. A so-called “captive U.S. finance company” can provide revenue and marketing incentives in the digital age for customers who purchase Jeep, Ram, Dodge, Chrysler, Fiat and Alfa Romeo vehicles. Continue reading
Bridgestone Recalls Alenza, Dueler, Ecopia, Turanza and Firestone Destination Tires for Leaks
A Tire Laser Marking System which uses laser light to mark certain information on tire sidewalls, malfunctioned. The malfunction caused the laser to remain stationary and burn a pinhole into the tire sidewall near the first digit of the Tire Identification Number date code – the last 4- digits of the TIN. Continue reading
What Car? Britain’s Most and Least Reliable Cars
“Our latest study also shows that a high price tag isn’t always a guarantee of reliability, because some of Britain’s cheapest cars are among the most reliable,” said What Car? editor Steve Huntingford. Continue reading
Posted in customer satisfaction, quality
Tagged auto industry commentary, autoinformed.com, Ken Zino, What Car?
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Milestones: 50 Million Toyota Corollas or 12 Generations
Tracking the seeming inevitable fate of automobiles and trucks in America, Corolla quickly evolved to offer more room, comfort and performance for close to three generations of customers. The 2022 Corolla combines advanced tech, sporty style and top-level comfort with up to 53/52/52 EPA estimated MPG in the hybrid model and the protection of standard Toyota Safety Sense 2.0 with automatic emergency braking. And, gasp, the first-ever Corolla Cross SUV-like version. Toyota invites everyone with a Corolla story to share it using #MyCorollaStory. Continue reading
Chinese Junk Watch – Six More Recalls from CPSC
CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. However, in AutoInformed’s view, Chinese products remain a problem both in their design and manufacturing quality control. Herewith are some of the latest in Chinese Junk. Continue reading
Confirmed: General Motors to Recall more Bolt EVs at $1B Cost
General Motors is expanding the current Chevrolet Bolt EV recall to cover the remaining 2019 and all 2020-2022 model year vehicles, including the Bolt EUV. With this expansion, all Chevrolet Bolt electric vehicles are now recalled due to the risk … Continue reading
Special Editions Dream or Nightmare?
Today in what Ford Motor says is in celebration of the Woodward Dream Cruise kickoff, Ford is introducing the new Mustang Ice White Edition Appearance Package for both Mustang coupe and Mustang Mach-E models. This marks the first time in … Continue reading
GM and AT&T Set Auto Connectivity Goal at 5G
This rollout is part of GM and AT&T’s strategy – or is it wishful boasting? – to launch the world’s largest fleet of 5G-enabled vehicles. This is the result of a two-year collaboration, including test-driving connected vehicles at GM’s 5G proving grounds in Milford, Michigan. Continue reading
911 Safety Technology – OnStar Expands with RapidDeploy
“This latest milestone in our collaboration with RapidDeploy demonstrates OnStar’s commitment to keeping members and first responders safe during emergencies and supporting new innovations to advance Next Generation 911 initiatives,” said Catherine Bishop, senior manager, OnStar Emergency Services. Continue reading
Mercedes-Benz USA Recalls Rear Seatbelts on 2021-22 Models
The rear seatbelt automatic locking retractors may “deactivate early, which can prevent the child restraint system from securing properly.” These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.” Continue reading
Sunshine as Disinfectant or Glare? – SEC Proposes Enhanced Proxy Voting Disclosure
While the intent is to slow down the insider trading practices in the capital markets, it is by no means certain it will do so. Without doubt it will increase the complexity and length of disclosure documents thereby leading to more confusion among the people it is trying to help. Continue reading →