During the pandemic lock-downs during 2020 many vehicle owners drove fewer miles and thereby extended service intervals. Nonetheless, dealer service visits are only down 6% from 2019 and overall satisfaction increased to 847 (on a 1,000-point scale) from 837 a year ago, according to the J.D. Power 2021 Customer Service Index (CSI) Study released today. Overall satisfaction also increased for a sixth consecutive year. However, EV owners are dissatisfied with service. Their overall service satisfaction is 69 points lower than the average customer and 76 points lower for service quality. Hmn. Continue reading
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GM Needs Range, Battery Cost Cuts to Speed EV Plans
GM’s next-generation lithium metal batteries could enable higher range in a similarly sized pack or comparable range in a smaller pack.
General Motors President Mark Reuss announced a joint development agreement with lithium metal battery firm SolidEnergy Systems (sic) or SES. To accelerate Li-Metal battery commercialization, GM is working with several companies and making investments that will allow it to scale up to production quickly. GM’s lithium metal battery with a protected anode will have a combination of affordability, high performance and energy density, it’s claimed. The initial prototype batteries have completed 150,000 simulated test miles at research and development labs at GM’s Global Technical Center in Warren, Michigan. This GM claims demonstrates real-world potential.
“Affordability and range are two major barriers to mass EV adoption,” said Reuss. “With this next-generation Ultium chemistry, we believe we’re on the cusp of a once-in-a-generation improvement in energy density and cost. There’s even more room to improve in both categories, and we intend to innovate faster than any other company in this space.” Reuss was speaking one year after the reveal of the first-generation Ultium Platform. Continue reading →