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Category Archives: quality
Ford Employees to Beta Test Latest My Ford Touch Patch
Ford Motor Company will beta test new software designed to ease myriad consumer complaints about the My Ford Touch infotainment system, which caused Ford and Lincoln vehicles to sink to below average in Consumer Reports quality ratings.
Ford’s overall reliability rank among 28 major car makes slipped from the 10th to the 20th spot this year—the biggest drop for any major nameplate in Consumer Reports 2011 Annual Auto Survey. The badly needed software upgrade is coming for 2013 models – and to owners of existing My Ford Touch equipped vehicles. Continue reading
Posted in auto news, engineering, news, news analysis, people, quality, recalls, safety
Tagged auto informed, autoinformed.com, automotive electronics problems, automotive news, Ken Zino, lincoln my touch patch, microsoft software problems, My Ford Touch, my ford touch patch, my touch, my touch beta testing
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MaxiGuard Super Premium Motor Oil Consumer Alert Issued
PQIA says there are labeling issues, as e well. The label claims API service SA, SC. These are obsolete Service Categories the API cautions can cause harm to engines built after 1967. The label does not warn consumers of this limited use. Continue reading
Chrysler Up, GM Sideways, Ford Down in Consumer Reports Annual Reliability Survey Revealed Today at APA in Detroit
Chrysler staged a quality comeback of sorts. General Motors did not sustain last year’s trend of improvement. Ford slipped badly in the 2011 Consumer Reports Reliability Survey revealed today at APA. Japanese brands continue to dominate Consumer Reports survey’s best rankings. Japanese brands took the top nine spots. They were led by Scion, Lexus, Acura, Mazda, Honda, and Toyota. Continue reading
Posted in auto news, news analysis, quality, results
Tagged apa, auto informed, auto news, auto reliability, autoinformed, autoinformed.com, automotive news, Chrysler reliability, consumer reports, Consumer Reports Annual Reliability Survey, david champion, ford reliability, ford touch, gm reliability, Ken Zino, My Ford Touch, My Lincoln Touch, sync, zino
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Hyundai Recall Active on Veracruz and Santa Fe SUV Airbags
The recall appears to have been prompted by a request for an explanation about a high number of warranty claims by the National Highway Traffic Safety Administration (NHTSA). Continue reading
Posted in auto news, customer satisfaction, news analysis, quality, recalls, safety
Tagged auto informed, auto news, auto recalls, autoinformed, autoinformed.com, automotive news, hyundai recall, Hyundai Veracruz recall, Ken Zino, nhtsa, safety defects, safety recall hyndai santa fe recall, zino
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Kia Recall on Sorento Passenger Airbag Trails Service Bulletin
A Kia recall is now active for model year 2007-2008 Sorento passenger cars manufactured from June 15, 2006 through November 27, 2007. The safety recall is prompted by a National Highway Traffic Safety Administration (NHTSA) analysis that showed complaints about the passenger side airbag were higher than those of other vehicles. The Korean maker Kia disagreed, but has recalled the Sorento to prevent a dispute with NHTSA and it obvious negative effects on its quality image.
Posted in auto news, quality, recalls, safety
Tagged airbag recall, auto informed, auto news, autoinformed, autoinformed.com, automotive news, computer recall, Ken Zino, kia, kia recall, kia sorento recall, zino
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Honda Recalls 310,000 Pilot SUVs for Defective Seat Belts
The latest quality gaff from the Japanese maker once known for its quality follows Honda recalls announced over the Labor Day weekend for fires on more than a million vehicles globally. During the past year or so, Honda has issued more than 22 public statements about various safety defects and recalls in the U.S. Continue reading
Posted in auto news, manufacturing, news analysis, quality, recalls, safety
Tagged auto informed, auto news, auto recalls, autoinformed, autoinformed.com, automotive news, honda fires, honda quality, honda quality problems, honda recalls, japanese quality, Ken Zino, nhtsa, recalls, zino
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Honda Recalls a Million Vehicles for Fires, Software Problems
The latest Honda recalls are part of much larger global quality problems that affect almost one million Honda vehicles with potential fatal safety defects, including the Honda Fit, which was already recalled in the U.S. Worse, Honda recalls during the last year show that Honda’s once vaunted reputation for manufacturing and design quality is in shambles. Continue reading
NHTSA Opens BMW Defect Probe on 120,000 7-Series Models
The National Highway Traffic Safety Administration has opened a preliminary engineering investigation on 120,000 2002-2008 BMW 7-Series models because of one complaint. The Office of Defects Investigation said in a regulatory filing today that it has received a single complaint from a consumer alleging a rollaway incident with a model year 2006 BMW 7-Series vehicle after parking and exiting the vehicle. Continue reading
NHTSA Investigating Ford Mustang Manual Transmissions
NHTSA’s Office of Defects Investigations has received 32 complaints alleging an unexpected inability to shift into gear on model year 2011-2012 Ford Mustangs equipped with manual transmissions. According to a filing by the National Highway Traffic Safety Administration some of the reports allege that the incidents occurred while merging into high speed traffic; others allege that incidents occurred while turning left across oncoming traffic. Continue reading
Toyota Recalls 80,000 Highlander Hybrid and RX 400h Vehicles
Toyota Motor Sales, USA (TMS) today said that it will recall about 45,500 Highlander Hybrid and 36,700 Lexus RX 400h vehicles sold in the U.S in what appears to be the first recalls for its hybrid drive system. In a … Continue reading
Quality Drops Drastically as Automakers Introduce New Models
After a four year run of improving quality, the trend has reversed itself as the initial quality of 2011 new vehicle launches has declined considerably in the latest study. Overall initial quality improved to an average of 107 problems per 100 vehicles (PP100) in 2011 from 109 PP100 in 2010. However, launch models – vehicles that are all-new or have had major redesigns – saw ratings drop by 10% to an average of 122 PP100 in 2011 from 111 PP100 in 2010. Continue reading
Vehicle Satisfaction Declines in Germany after Subsidies
Two years after a massive taxpayer subsidized scrappage program boosted the German new car market, customer vehicle satisfaction with their purchases declined from previous levels. Industry wide satisfaction in vehicle quality and reliability, vehicle appeal, and service declined as well. Continue reading
Toyota Recall Study Finds Adversarial Relationship with NHTSA
The Quality Report, since it was paid for by Toyota, has already come under attack for bias from organizations linked to product liability lawyers. Nonetheless, the Report describes Toyota’s attitude toward federal safety regulators as “adversarial.” Unintended acceleration or stuck gas pedal problems are implicated in thousands of incidents and more than 90 alleged deaths. Continue reading
Posted in auto news, fools 'n frauds, litigation, news analysis, quality, safety, transportation
Tagged auto informed, auto news, auto safety, autoinformed, autoinformed.com, automotive news, Ken Zino, nhtsa, north american quality advisory panel, toyota quality, toyota safety, unintended acceleration
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Volvo Recalls XC90 Crossover for ZF Power Steering Defect
Volvo is recalling 2010-2011 model XC90 vehicles manufactured from 29 January 2010, through 16 August 2010. The power steering fluid may leak from the oil pipe connection at the steering gear valve housing from the ZF produced part. Continue reading
Posted in auto news, quality, recalls, safety
Tagged auto informed, auto news, auto recalls, auto safety, autoinformed, autoinformed.com, automotive news, Ken Zino, nhtsa, recall, volvo recall, xc90 recall, zf
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Kia Recalls Spectra and Sorento Models for Safety Defects
In the first recall, almost 60,000 Spectra cars from model years 2004-2007 are being recalled because of corrosion, which can lead to the fuel tank to fall and contact the road.
The second recall was promoted by the National Highway Traffic Safety Administration (NHTSA) investigation into the sudden loss of power on 2011 Sorento 2wd vehicles equipped with automatic transmissions and 2.4-liter engines, when the intermediate driveshaft failed. Continue reading
