Tag Archives: Kathleen Rizk

Mixed Results – Automaker Use of AI-Technology

Posted on 22 August 2025 by Ken Zino

“Smart technologies appear to not only anticipate the driver’s needs but also reduce the cognitive workload and some of the difficulties that drivers face with digital systems,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “Ultimately, what matters most to vehicle owners – and therefore to automakers and suppliers – is how useful the technology is and whether it enhances their driving experience. While smart technologies are not without issues, they represent a meaningful step forward. Continued development will be essential to address current challenges and maximize their effectiveness.” Continue reading →

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Tech-Aches – Vehicle Owners Overwhelmed by New Gizmos

Posted on 22 August 2024 by Ken Zino

Vehicle owners are overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to use or are just too limited in functionality. The results of the J.D. Power 2024 U.S. Tech Experience Index* (TXI) StudySM released today shows that. The study, which focuses on the user experience with advanced vehicle technologies as they come to market, finds that while owners offer praise for some advanced features, others are found to be lackluster. Continue reading →

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Robitaxi Riders at Odds with Overall Consumer Opinion

Posted on 19 October 2023 by Ken Zino

In general consumers are not comfortable with the testing and deployment of robotaxis* on their city streets, according to the inaugural J.D. Power US Robotaxi Experience StudySM, released today. Findings show that only 27% of non-riders are comfortable sharing the road with robotaxis and just 20% of all consumers nationally are comfortable with AV technology being tested on streets and highways near them. Robotaxi riders, clearly new-tech adopters, are critical messengers for AV technology, as most tend to tout a positive experience. Continue reading →

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EV Tech-aches 2023 – More Problems than ICE Vehicles

Posted on 24 August 2023 by Ken Zino

“Innovation through a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those working to build their reputation in the electric vehicle space,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “The perception in the industry is that most BEVs should offer many advanced technologies to compete with high-tech entrants like Tesla. Success will be dependent on those manufacturers that can execute flawlessly, while ensuring the user experience is the same for those who are tech savvy and those who are not.” Continue reading →

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