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Category Archives: customer satisfaction
All Porsche Taycan EVs Can be Upgraded to 2023 Specs
“This campaign will allow our customers to benefit from the continuous further development of the Taycan. We have extensively optimized the model series in almost every respect since 2019,” said Kevin Giek, Vice President Model Line Taycan. Continue reading
Ford HEV Fire Recalls: Escape, Maverick, Lincoln Corsair
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the under-engine shield and active grille shutter modified. Continue reading
Electric Vehicle Shoppers Unhappy with Makers’ Websites
The study also shows an increase in satisfaction when shoppers engage with manufacturer website tools, though BEV shoppers are still less satisfied than non-BEV shoppers. This “wave” (latest research) finds that overall satisfaction averages 711 on a 1,000-point scale for the premium segment and 705 for the mass market segment, down 13 and 6 points, respectively, from the previous wave. Continue reading
Our Threatened Middle Class: Union Election Petitions Up 58%
This means that by May 25, FY2022, petitions exceeded the total number of petitions filed in all of FY2021. Unfair labor practice charges have also increased though Q3 16% from 11,082 to 12,819 as the Biden Administration recovery continues. Continue reading
Hyundai Again Recalls 2017-18 Ioniq HEVs, PHEVs for Fires
This recall replaces NHTSA recall number 18V-704. Vehicles already repaired under the previous recall will need to have the new repair completed. The main power relay or PRA was made by: LS IS Company in Korea. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Ioniq HEV PHV recalls, Ken Zino, nhtsa
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Auto Warranty Scams: FCC Acts Against Robocalls and Texts
“Billions of auto warranty robocalls from a single calling campaign. Billions! Auto warranty scams are one of the top complaints we get from consumers and it’s time to hold those responsible for making these junk calls,” said FCC Chairwoman Jessica Rosenworcel. Continue reading
Off the Engine Rails: Ford Explorer and Lincoln Aviator Recall
Dealers will perform an engine rail strength test and replace the rails as necessary, free of charge as required by Federal regulations. If the engine rails require replacement, owners will have the option for a vehicle replacement or buyback. Continue reading
DOT Wants Airlines to Seat Families Together for Free
“Today’s announcements are the latest steps toward ensuring an air travel system that works for everyone,” said Secretary Pete Buttigieg. “Whether you’re a parent expecting to sit together with your young children on a flight, a traveler with a disability navigating air travel, or a consumer traveling by air for the first time in a while, you deserve safe, accessible, affordable, and reliable airline service.” Continue reading
Expedition, Navigator Fire Fix Found After NHTSA Alert
Parts are still not available for some vehicles. Moreover, Ford is expanding the population to include a total of 66,221 Expedition and Navigator SUVs in the U.S. built between July 27, 2020 and Aug. 31, 2021 based on further analysis of the causes for the fires. Ford has received 21 reports of under hood fires – including five since the original recall filing in May. Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, ford recalls, Ken Zino, nhtsa
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Test Drives Key to Chinese Sales Satisfaction
The study also finds that although the core value of a test drive is offering product experience, the quality of the salesperson’s introduction to the product also influences the purchase decision. The percentage of consumers who say they had an excellent introduction during the test drive is 4% higher than among those who say they did not have an excellent introduction. Continue reading
Ford Recalls 66,000 2022 F-150 BEVs, Bronco, Ranger Models
Ford Motor Company is recalling 2022 F-150 BEV vehicles equipped with 20″ or 22″ all season tires. Ford is also recalling 2022 Bronco and Ranger vehicles for windshield failures. Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, ford recalls, Ken Zino, nhtsa
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Vehicle Quality Flaws at 36-Year Record High
Initial vehicle quality drastically declined setting a record, according to the J.D. Power 2022 U.S. Initial Quality StudySM (IQS)*. The disruptions caused by the pandemic: supply chain issues, record-high vehicle prices and personnel dislocations, contributed to quality woes. Compared with … Continue reading
Honda Recalls 2006-14 Ridgeline Pickups for Fuel Tank Failures
As of June 9, 2022, Honda has received five customer complaints from the U.S. market between November 2016 through November 2021, and no reports of fires or injuries related to this issue. The driver may hear noises from the fuel tank and/or fuel tank mounting bands impacting the undercarriage area. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Ken Zino, Ridgeline Pickups
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Infotainment: Mercedes-Benz Group and ZYNC
Through ZYNC, Mercedes-Benz customers will be able to access a range of third-party global and local streaming services. The first application of ZYNC is planned for the end of this year in the EQS and S-Class in Europe, with rollout in further models and markets planned for 2023. Continue reading
J.D. Power: Gasoline Powered Vehicle Satisfaction Drops
However, high gas prices have led to a noticeable decrease in fuel economy/range satisfaction among owners of gas-powered vehicles, according to the J.D. Power 2022 U.S. Automotive Performance, Execution and Layout (APEAL) Study released today. The gap between economy/range is only 7 points on a 1,000-point scale. Continue reading →