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Category Archives: customer satisfaction
With BMW EV Due, Study Says Range Anxiety Not an Issue
One of the observations about the 80 to 100 mile range – that it’s acceptable – challenges conventional wisdom. This will be tested further when the all-electric BMW Active E becomes available in some U.S. markets beginning in late 2011. A two-year lease will be $499 a month with a $2,250 down payment. A series production BMW I3 follows in 2013. Continue reading
Posted in alternative fuels, auto news, customer satisfaction, electric vehicles, marketing, news analysis
Tagged active e, auto informed, auto news, autoinformed, autoinformed.com, automotive news, bevs, bmw ev, bmw ev study, electric vehicles, EVs, i3, Ken Zino, mini e, u.c. davis plug-in hybrid & electric vehicle research center
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Nissan Recalls Pathfinder, Infiniti QX4 for Rust, Steering Failure
Nissan Pathfinders from model years 1996-2004, and Infiniti QX4 SUVs from 1997-2003 are affected by regional recalls for vehicles originally sold in or currently registered in the following 20 states and the District of Columbia: Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Washington D.C., West Virginia and Wisconsin.
Critics of regional recalls for safety defects maintain that they do not address the entire population of defective vehicles. Automakers like them since it cuts the expense by limiting the inspection to fewer vehicles. Continue reading
Toyota Recalls Rav4 and Highlander SUVs for Bad Airbags
Toyota has been aware of the problem since October of 2007, and changed the software in new vehicles in 2008, and yet did not recall the defective vehicles. Previous such coverups resulted in record fines imposed on Toyota by NHTSA in 2010 for failure to act promptly on a safety defect. Continue reading
Honda Ranks First for Automaker Website Satisfaction
Honda’s website ranks the highest among new vehicle shoppers, according to an automaker website evaluation study just released. Honda had the highest with a score of 836 on a 1,000-point scale, and performs particularly well in information/content, navigation and speed measures, according to J.D. Power and Associates. Continue reading
Posted in auto news, customer satisfaction, marketing, results
Tagged acura, auto informed, auto news, auto website satisfaction, autoinformed, autoinformed.com, automaker website satisfaction, automotive news, cadillac, customer satisfaction, honda, j.d power, Ken Zino, mazda, mini, porsche, website satisfaction, zino
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Toyota Tops in Quality in Germany Says TÜV
Germany’s leading technical inspection association, TÜV, says the Toyota Prius ranks in first place for quality for vehicles aged two to three years. TÜV reports only 2.2% of the Prius hybrids inspected showed signs of a defect.
Toyota’s Auris was a close second in the same category at just 2.3% compared with an average of 5.5%. Furthermore, vehicles across Toyota’s product line performed well in the annual report – including the Avensis, Corolla Verso, RAV4 and Yaris models. Continue reading
Posted in auto news, awards, customer satisfaction, results
Tagged auto informed, auto news, autoinformed, autoinformed.com, automotive news, avensis, corolla verso, Ken Zino, quality results, rav4, toyota, Toyota Prius, toyota quality, tüv, yaris, zino
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Honda Passport SUVs Recalled for Wheels Falling Off
Honda will recall 35,984 Passport SUVs sold in the United States from model years 1998-2002 to inspect the rear suspension lower trailing links. The forward mounting bracket for the left or right rear suspension lower link may suffer excessive corrosion leading to a failure of the suspension, increasing the risk of a crash.
Redesigned Models Offer Automakers the Best Chance to Increase Buyer Consideration
A redesigned new model is an automaker’s best opportunity to change the perceptions of the past, according to a new study released today that analyzes the reasons auto buyers fail to consider – or avoid – particular models when shopping for a new vehicle. Continue reading
Posted in auto news, customer satisfaction, new vehicle, results
Tagged auto informed, auto reputation, autoinformed, autoinformed.com, buyer consideration, cadillac srx, Chevrolet, chrysler, customer satisfaction, Dodge, ford taurus, GM, gmc, j.d. power and associates 2010 avoider study, jeep, Ken Zino, kerri wise, kia sorento, ram, zino
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Toyota Recalls 650,000 2004-2007 Prius Hybrids
Toyota Motor Corporation has just released a statement that says the pump can cause coolant to overheat, resulting in reduced power output of the hybrid powertrain.
The heating of the components could trigger the check engine light. If the temperature of the hybrid components becomes too high, the vehicle will enter a “fail-safe mode” to prevent hybrid component damage. In English this means a Prius could suddenly suffer a drastic loss of power, which the driver cannot override.
Toyota is claiming that this is a “customer support campaign” and is not a recall.
“Toyota has determined it is not a safety issue and the company has not received any reports of accidents or injuries related to this condition,” the beleaguered automaker said.
Call it a “limited service campaign” or a recall, owners of 2004-2007 Prius Hybrid models will be notified by first class mail beginning in early December 2010. Toyota dealers will replace the water pump with a newly designed one at no charge to the vehicle owner as long as the owner arranges for service before Nov. 30, 2013. Continue reading
Kia Recalling Alabama Built Sorento SUVs for Bad Brakes
Kia is recalling all 2011 Sorento models built at a Kia plant in Alabama because defective rear brake calipers can leak and diminish braking performance. Drivers of the affected 2011 Sorento models should see a brake warning light come on and feel a soft pedal if the Sorento’s brakes are leaking. Continue reading
