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Category Archives: quality
Ford Airbag Recall – 2023 F-150, F250, F350, F450, F550, F600
Ford Motor Company (NYSE: F) is recalling 2023 F-150 and Ford SD F250, F350, F450, F550, and F600 vehicles. The steering wheel clock spring from supplier BCS Automotive Interface Solutions may have an bad weld, causing a loss of electrical connection to the driver’s frontal air bag. The customer may notice loss of illumination and function of switches on the steering wheel, such as radio controls, inoperative horn and an airbag warning light. Continue reading
Posted in customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, BCS Automotive Interface Solutions Farmington Hills Michigan, Ford F-Series safety recalls, ford recalls, Ken Zino, NHTSA 23V847, the National Highway Traffic Safety Administration
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Ford Recalls Maverick Pickups for Defective Software
In the required recall documents just made public by the National Highway Traffic Safety Administration, Ford said the Mexican built Mavericks contain rear tail-lamps with two turn signal lamp bulbs on each side. The body control module will not provide an outage notification to the driver if only one of the two rear turn signal lamp bulbs has failed. Continue reading
Posted in customer satisfaction, electronics, engineering, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, FMVSS 108, Ford Maverick recalls, Ford recall 23C41, Ford Safety Recalls, Ken Zino, NHTSA recall 23V848, the National Highway Traffic Safety Administration
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Porsche Fires – Cayenne, Panamera, Taycan Charging Cables
Porsche Cars North America is recalling various models and model years of its Cayenne, Panamera and Taycan hybrid models because the 220V/240V compact/portable charging cable can overheat causing the risk of fires. More than 41,000 Porsches are involved. According to documents just released by the National Highway Traffic Safety Administration, Porsche is blaming the home wiring of affected customers for the safety defect. Continue reading
Posted in customer satisfaction, electric vehicles, electronics, engineering, quality, recalls
Tagged Audi recalls 93U6 and 93U8, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Cayenne Panamera Taycan Recharging Cable fire recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA 23V841, NHTSA 23V842, porsche recalls
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New Toyota, Lexus Airbag Recall ~1 Million US Vehicles
The recalled cars, SUVs and vans have the so-called Occupant Classification System (OCS) sensors in the front passenger seat that could have been improperly manufactured, causing a short circuit. This would prevent the airbag system from properly classify the occupant’s weight, and the airbag may not deploy as designed in certain crashes, increasing the risk of injury. Continue reading
Posted in auto news, blog, customer satisfaction, electronics, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, New Toyota and Lexus Airbag Recall, nhtsa, Occupant Classification System (OCS) sensors
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Ford Recalls F-150s, Mustangs for Software, Hardware Defects
Ford Motor Company is recalling late model F-150s, F-150 Lightnings and Mustangs for various safety defects that involve bad programing and improper assembly, according to documents made public this week by the National Highway Traffic Safety Administration. Ford does not publicly release its safety recalls. Continue reading
Posted in customer satisfaction, electronics, engineering, manufacturing, quality, recalls
Tagged 23V800, 23V801, 23V802, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, F-150 recalls, ford recalls, Ken Zino, Mustang recalls, National Highway Traffic Safety Administration, nhtsa
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Fossil Fuel Powered Vehicles Plagued with Connectivity Bugs
“Smartphone apps remain a highly problematic vehicle feature, even as manufacturers continue to focus on resolving connectivity-related issues,” said Jason Norton, senior manager of global automotive consulting at J.D. Power, “It’s clear that customers will have a better overall ownership experience if they have a better smartphone app experience.” Continue reading
EV Pickups Least Reliable Says Consumer Reports at APA
New Electric vehicles (EVs) have on average 79% more problems than (ICE) vehicles with internal combustion engines(ICE). Plug-in hybrid electric vehicles (PHEV) are even worse with an average of 146% more problems, according to the Annual Auto Reliability survey* from Consumer Reports Continue reading
Posted in awards, connected vehicles, customer satisfaction, electronics, engineering, manufacturing, news analysis, quality
Tagged AOA, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, automotive press association, Consumer Reports Annual Auto Reliability survey, jake fisher, Ken Zino
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Ford Motor Recalls Super Duty F-Series Trucks
Owners are advised not to drive their vehicle until the repair has been performed. Dealers will inspect the front wheel hub extender retaining nuts. If the retaining nuts are loose, dealers will replace the wheel hub extender, retaining nuts, and hub assembly. Continue reading
China Vehicle Dependability Same in 2023 as 2022
“Although manufacturers regard quality above everything else, some do not pay enough attention to quality after the warranty period,” said Elvis Yang, general manager of auto product practice at J.D. Power China. “However, such problems directly affect owners’ concerns about the long-term dependability and durable quality of their vehicle. Manufacturers need to pay more attention to long-term quality and improve quality management standards.” Continue reading
Ford Recalls Explorer SUVs for Loss of Power, Rollaways
Ford Motor Company is recalling ~240,000 2020-2022 model year Explorer SUVs because the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect. This leads to a sudden loss of power or vehicle roll-away if the parking brake is off. This is an expansion and correction of two previous recalls.* Ford’s previous recall repair was to add a software update that automatically applies the electronic service parking brake to keep the vehicle from rolling away in the event of a driveshaft failure. However, there is no safety remedy addressing the failed rear axle horizontal mounting bolt. Continue reading
Power Loss Recall – Genesis G80, GV80, GV70 SUVs
“The low-pressure fuel pump assemblies in the recalled vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump,” Hyundai said. Hyundam Industrial Co. in Korea is the maker of the defective fuel pump module. Continue reading
Ford Recalls 2023 Super Duty Pickups for Failing Axles
Personnel at the axle shaft supplier Mid-West Forge Corp. in Ohio entered an incorrect process parameter into one of the two machines that perform electromagnetic induction heat treatment of the recalled left rear axle shafts. The axle shafts did not meet Ford’s torsional yield and case depth design specifications in the fractured area. Returned parts had fractured at ~44 mm from the flange, indicating an area of incomplete induction heat treatment. Continue reading
Kia Hybrid Fire Recalls on Niro and Niro Plug-ins
Fluid may leak into the printed circuit board inside the hydraulic clutch actuator, which can result in an engine compartment fire. More than ~121,000 Kia hybrids are affected. Illumination of the HEV warning light is an indicator.
Kia will instruct dealers to inspect the HCA and replace, if necessary. Kia will also install a new HCA fuse with one of a higher capacity to mitigate the potential risk of fire caused by an electrical short circuit. Kia will reimburse owners for repair expenses already incurred. Continue reading
APEAL Study of New Vehicle Owner Satisfaction Down Again
The J.D. Power US Automotive Performance, Execution and Layout (APEAL) StudySM shows that there is a consecutive year-over-year decline in owner satisfaction for the first time in its 28-year history. According to the 2023 study, overall satisfaction is 845 (a 1000-point scale), decreasing 2 points from a year ago and 3 points lower than in 2021. Continue reading
Lucid Motors Recalls Air Sedans for Defroster Failures.
The HVCH supplies warm air for both cabin heat and defrosting capability in Lucid Air vehicles. If an HVCH fails, coolant cannot be heated and the windshield cannot be defrosted. Loss of adequate windshield defrost capability could lead to restricted driver field of vision and an increased risk of a crash. Continue reading →