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Tag Archives: j.d power
Chinese Auto Industry Initial Quality at All Time High
Chinese automakers made large improvements in initial quality during 2012, narrowing the gap between domestic and international brands. As a result, the auto industry in the world’s largest auto market set a record low in overall average problems per vehicle. Continue reading
Posted in auto news, engineering, manufacturing, quality
Tagged auto informed, autoinformed.com, automotive news, Chinese quality, iqs, j.d power, Ken Zino
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October U.S. Sales Forecast Sunny at more than 12 million SAAR
New-vehicle retail sales in October are forecast at 943,200 units, a 13% increase in volume compared with October 2011. This works out to a seasonally adjusted annualized rate or SAAR of 12 million new cars and light trucks. If true, October will be the second consecutive month above 12 million units, the first time since April and May 2008 before the Great Recession set in. Continue reading
Posted in auto news, economy, marketing, results, sales
Tagged auto informed, autoinformed.com, automotive news, j.d power, Ken Zino, october u.s. sales
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U.S. September Vehicle Sales Projected Up. SAAR at 14.5 Million
September new-vehicle retail sales are projected to come in at 952,200 units, which represent a seasonally adjusted annualized rate (SAAR) of 11.8 million units. The forecast in September is more than 1 million units higher than September 2011. Total light-vehicle sales in September are expected to increase 11% from September 2011, with volume at 1,152,700 units for a SAAR of 14.5 million. Continue reading
Posted in auto news, marketing, results, sales
Tagged auto informed, autoinformed.com, automotive news, j.d power, Ken Zino, lmc automotive, saar, september sales, u.s. light vehicle sales
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Consumer Reports Auto Tester David Champion Joins Nissan
Nissan today announced the hiring of former Consumer Reports Auto Test Center Senior Director, David Champion, for a newly created position of executive adviser, competitive assessment and quality. The Japanese automaker is launching five new vehicles in 15 months, and its quality reputation is decidedly uneven. Consumer Reports rates 13 of 25 Nissan and Infiniti models this year as recommended buys. The J.D. Power Vehicle Dependability report has both Nissan and Infiniti well below industry average. Continue reading
Posted in auto news, customer satisfaction, people, quality
Tagged auto informed, autoinformed.com, automotive news, consumer reports, j.d power, Ken Zino, nissan
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China Sales Satisfaction Down. Audi, Nissan, Hyundai Lead
There is a decline in customer satisfaction in China as experienced salespeople are in short supply as auto dealerships continue to expand. Coupled with the slow down in Chinese vehicle sales this year, there is a “notable deterioration” in overall sales satisfaction among new-vehicle owners in China. Continue reading
Posted in auto news, customer satisfaction, results
Tagged auto informed, autoinformed.com, automotive news, china, customer satisfaction, j.d power, Ken Zino
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Japanese Makes Take Top Three Spots in China Customer Satisfaction
The Japanese, led by Guangqi Honda, took the top three ratings in the 2012 China Customer Service Index. Honda – and its government-mandated local partner – was followed by Dongfeng Honda Automobile and GAC Toyota. Dongfeng took five out of the first ten spots in the latest quality survey. Continue reading
Posted in customer satisfaction, news analysis
Tagged auto informed, autoinformed.com, automotive news, china, csi, customer satisfaction, j.d power, Ken Zino
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Consideration of European Cars Up in China. Japanese Down
The percentage of customers in China who intend to purchase a new European vehicle has increased notably to 35% in 2012 from 25 percent in 2009, in a new study just released. In contrast, the so-called consideration rate of Japanese models decreased to 24% in 2012 from 32% in 2009. Continue reading
Posted in auto news, marketing, results
Tagged auto informed, autoinformed.com, automotive news, china, china new vehicle intender study, j.d power, Ken Zino
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Large Airlines Continue to Disappoint Customers
Although satisfaction with low-cost carriers improves for a third consecutive year, increasing three index points from 2011 to average 754, satisfaction with traditional carriers declines 4 points to 647. Continue reading
June U.S. Auto Sales to Increase by 15% to 11.9 m SAAR
June new-vehicle retail sales in the U.S. are projected to come in at 994,800 units, which represent a seasonally adjusted annualized rate or SAAR of 11.9 million units. Volume is expected to increase 15%, compared with June 2011, after adjusting for one additional selling day this month. While still far below the level of sales pre-Great Recession, total light-vehicle sales are forecasted at 14.5 million units with retail sales at 11.6 million units. Continue reading
Posted in auto news, economy, marketing, results, sales
Tagged auto informed, autoinformed.com, automotive news, j.d power, june sales, Ken Zino, results, sales, u.s. auto sales
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Owners Report Quality Improvements at Most Automakers
A growing problem area is lumped under the “audio, entertainment, and navigation” category where reported problems have increased by 8% from 2011. This continues a negative trend, with problems in this category increasing by 45% since 2006, while other categories have improved by 24% on average. Buyers aged 35 and under, who grew up with myriad consumer electronic devices are particularly vocal about the design failures of automotive electronics. This is a growing problem for the product development departments of automakers that are largely managed by older, white males. Continue reading
Posted in auto news
Tagged apa, auto informed, autoinformed.com, automotive news, automotive press association, ford my touch, infotainment, iqs, j.d power, Ken Zino, quality
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Right to Repair Bill Passes Massachusetts Senate
A version of the bill, omitting dealerships, is currently before the Massachusetts house, with unknown prospects. However, more than 100,000 citizens signed a Right to Repair ballot initiative earlier this year. If the legislature does not pass a final bill, the state’s consumers will get their own chance to vote—on the November ballot. Recent polls have shown support level for Right to Repair as high as 87%. Continue reading
Auto Dealer Profits Dropping in China
The Chinese auto market only grew by 5% during 2011, by far the lowest growth rate of the 21st century, as the communist central government deliberately slowed the economy in an attempt to fight inflation. Still, 2012 is forecast to result in sales approaching 20 million vehicles – 6 or 7 million more than the projected United States light vehicle market. Continue reading
Spring Auto Selling Season Sags as April Sales Rate Slows
Even rich people are apparently now concerned about the large depreciation rates of their luxury vehicles, which drives up the cost of ownership as trade-in values or lease residuals droop. The improved content and features in recent non-luxury vehicles offer a better value for consumers returning to the marketplace, especially if their needs are not ego driven. The problem for automakers is compounded by market forces, which are prompting free maintenance on non-luxury cars, once the sole province of expensive vehicles. Continue reading
Posted in auto news, marketing, results, sales
Tagged april sales, auto informed, autoinformed.com, automotive news, j.d power, Ken Zino, results, u.s. auto sales
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U.S. Auto Sales Shift to Efficient and Less Profitable Cars
One potentially negative result because of the downsizing and easier credit trends is declining profits at automakers. The shift to smaller vehicles—in addition to the increase in financially less-qualified new–vehicle buyers, who tend to be younger and with less money to spend—means the average transaction price for new vehicles has dropped substantially in the recent quarter. Continue reading
