Tag Archives: j.d power

March U.S. Auto Sales Tracking 6% Higher than a Year Ago

Posted on 22 March 2012 by Ken Zino

he 2012 outlook for vehicle sales remains positive, as the first quarter selling rate is expected to come in at 11.6 million units for retail and 14.4 million units for total light vehicles. This sales tempo is ahead of the Power forecast for the full year of 11.4 million units for retail light-vehicles and 14.1 million units for total light vehicles. Continue reading →

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Customer Satisfaction with Dealer Service Improves

Posted on 16 March 2012 by Ken Zino

It seems a shift in the type of work done is largely responsible for the gains. In 2012, 72% of vehicle owners indicate their latest dealer service visit was for maintenance rather than repair, an increase from 63% in 2011. Customer satisfaction with maintenance visits is typically higher than satisfaction with repair visits, since visits for routine maintenance tend to be less expensive and less time-consuming. Continue reading →

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U.S. Light Vehicle Sales in February Trending Up 5%

Posted on 23 February 2012 by Ken Zino

Total light-vehicle sales in February are projected at 1,064,700 units, only a 3% increase from February 2011. After a fleet mix of 25% in January 2012, levels are expected to be in the 19% range in February, slightly below levels one year ago, according to J.D. Power and Associates. Continue reading →

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Toyota Leads 2012 Vehicle Dependability Report

Posted on 15 February 2012 by Ken Zino

The highest initial quality ratings of 2009 model year vehicles has now resulted in historically high levels of vehicle dependability in 2012. Overall vehicle dependability in 2012 averages 132 problems per 100 vehicles, an improvement of 13% from the 2011 … Continue reading →

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U.S. New Auto Sales to Drop in January for Third Month

Posted on 25 January 2012 by Ken Zino

Retail transactions are thought to be the most accurate measurement of underlying consumer demand for new vehicles, so the New Year starts for automakers with mixed results. A weak recovery of some sorts is underway, but auto sales are nowhere near their pre Great Recession levels where the retail SAAR was routinely above 14 million units. Continue reading →

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Pickups, Compacts and Crossovers Lead Top Ten U.S. Sales

Posted on 18 January 2012 by Ken Zino

Three of the models, including the Ford F-Series – the top-volume model in the U.S. for the 30th straight year – were Ford products, while General Motors and Toyota Group each produced two of the 10 models with the highest sales volumes in the US market last year. Renault-Nissan Group and Fiat-Chrysler’s Ram each built one of the best-sellers. Continue reading →

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December New Vehicle Sales to End 2011 above 1 million

Posted on 22 December 2011 by Ken Zino

While new vehicle sales will be relatively strong, if the forecast holds, the auto sales volume means a seasonally adjusted annualized rate or SAAR of 11.2 million units nowhere near the 15-17 million rates of the middle of the last decade and the current rate in the EU, even with its Eurozone crisis. Continue reading →

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November U.S. Auto Sales Up – 11.3 Million Retail SAAR?

Posted on 18 November 2011 by Ken Zino

New-vehicle retail sales in November are increasing at a rate that could mean deliveries of 791,900 cars and light trucks, which represents a seasonally adjusted annualized rate (SAAR) of 11.3 million units. Continue reading →

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Initial Quality in China Achieves Historic High – Japanese Lead

Posted on 28 October 2011 by Ken Zino

Overall initial quality of vehicles sold in China averages 162 PP100 (problems per 100) in 2011. This is the lowest problem rate recorded since the inception of the study in 2000, according to J.D. Power Asia Pacific. Not surprisingly, models from Japanese brands, as a whole, have the lowest problem incidence in the China market in 2011 with an average of 108 PP100. Continue reading →

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Competition in Chinese Auto Market Results in Cross Shopping Record. U.S. Brands Suffer Because of Poor Fuel Economy

Posted on 30 September 2011 by Ken Zino

Fuel economy is also among the top rejection reasons, particularly given the sharp increases in gas prices that have occurred in recent years. Fuel economy is becoming a challenge for nearly all manufacturers, but particularly so for U.S. brands. Approximately one in four rejecters (24%) say they rejected a model of a U.S. brand because they expected better fuel economy. Continue reading →

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U.S. September Sales Up from ‘10. SAAR Weak at 12.9 Million

Posted on 22 September 2011 by Ken Zino

This is the first time the retail selling rate would be above 10 million units since the 10.8 million-unit rate in April, if the J.D. Power and Associates projection holds up. Nonetheless, sales are far, far below the 16-17 million unit SAARs of last decade as a jobless recovery continues with record levels of long-term unemployment. Continue reading →

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August Auto Sales Down Again, Below Recent Predictions

Posted on 31 August 2011 by Ken Zino

Hurricane Irene only added to ongoing auto sales woes, as consumer confidence declined yet again. Housing prices also dropped and not only the ones under water; the Federal government admitted, finally, that real GDP growth for the first half of 2011 was less than 1%; while Federal Reserve Board meeting notes showed that the governors were at a loss as to what to do next to stimulate a stalled economy. Continue reading →

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August New Vehicle Sales Barely Up. U.S. Economy Still Stalled

Posted on 18 August 2011 by Ken Zino

It looks like the new vehicle retail sales for August will continue at a seasonally adjusted annualized rate (SAAR) of a mere 9.9 million units since sales for August are projected at 898,000 units. The retail selling rate is just … Continue reading →

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July Vehicle Sales Stall in U.S. SAAR Projected less than 10 M

Posted on 1 August 2011 by Ken Zino

The sale of new vehicles in the U.S. will be about 11.8 million units in July. This is the third straight month below the 12 million mark as the U.S. economy remains close to reentering a recession. Continue reading →

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U.S. Auto Sales Decline in June as Shortages and Cautious Consumers Result in a Weak Market and Overall Economy

Posted on 5 July 2011 by Ken Zino

U.S. auto sales in June declined for the second straight month but increased 7% compared to an admittedly weak 2010. Earthquake induced inventory shortages at major Japanese automakers continued to be a major factor in sluggish sales even though marketing executives denied what could be the beginning of another recession. Continue reading →

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