Category Archives: customer satisfaction

Pirelli Recalls Triumph Motorcycle Tires for Tread Separation

Posted on 18 October 2024 by Ken Zino

Pirelli Tire  is recalling Scorpion Trail II, Metzeler Tourance Next, and Next II tires sold as replacements and for the Metzeler Tourance Next 150/70R18 M/C 70V tire, also installed as original equipment on certain Triumph motorcycles., according to a safety defect filing made public today by the National Highway Traffic Safety Administration.

“Partial detachment of the tread layer and/or a sudden loss of air pressure may cause loss of control, increasing the risk of a crash,” Pirelli said in the required recall filing. Pirelli also said is not aware of any accidents or injuries related to this safety defect in the U.S. Continue reading →

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NISSAN ENERGY Charge Network Launches

Posted on 15 October 2024 by Ken Zino

Nissan announced today an “enhancement “to the MyNISSAN app that claims to simplify EV ownership by consolidating vehicle management and public charging into one app. Users store a default payment method in the MyNISSAN app, then once at a compatible charging station, simply tap an on-screen button to start a charging session within the NISSAN ENERGY Charge Network. This new app will be available to MyNISSAN app users by November 2024.

“Owning and charging a Nissan EV will become simpler and more seamless with the launch of the NISSAN ENERGY Charge Network. The new network allows Nissan Ariya and future Nissan EV drivers to use their MyNISSAN app to find charging stations, see real-time charger availability and pay for charging – all in one streamlined experience,” Nissan said in a release. Continue reading →

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GM Recalls Blazer, Equinox Models for Sudden Door Openings

Posted on 14 October 2024 by Ken Zino

General Motors is recalling Mexican-built 2025 Chevrolet Blazer, Blazer EV, and Equinox vehicles because the door strikers were not properly heat-treated, which can cause them to break, according to the required filing made public by the National Highway Traffic Safety Administration this morning. This is an extension of a previous recall. Continue reading →

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Sticky Steering Recall for 1.7 Million Honda and Acuras

Posted on 9 October 2024 by Ken Zino

American Honda Motor Co is recalling ~1.7 million 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles, the National Highway Traffic Safety Administration revealed today.

“Due to an improperly produced steering gearbox worm wheel, the wheel can swell during use, reducing the grease film thickness between the worm wheel and worm gear. In addition, the worm gear spring preload was set improperly high, increasing the sliding force between the components. As a result of the reduced grease film thickness and increased sliding force, friction between the worm wheel and worm gear increases,” Honda said in the required NHTSA filing. Continue reading →

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NHTSA Issues Park Outside Consumer Alert for Jeep Fires

Posted on 2 October 2024 by Ken Zino

Owners should park their vehicles outside and away from structures and other vehicles until their vehicle has been remedied. In addition, owners should not charge unrepaired vehicles, because the risk of fire is higher in a charged battery and the risk of fire is reduced when the battery is depleted. Continue reading →

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Plug-in Hybrid Jeeps Recalled for Battery Fire Risks

Posted on 1 October 2024 by Ken Zino

“A routine company review of customer data led to an internal investigation that discovered 13 fires. All vehicles were parked and turned off. The company estimates 5% of affected vehicles may have the defect,” FCA said. “Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from recharging. Out of an abundance of caution, the company is also advising owners of these vehicles to park away from structures or other vehicles until the remedy is obtained.” Continue reading →

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Mercedes-Benz USA Software Recall for Sudden Stalling

Posted on 30 September 2024 by Ken Zino

“In the event of an independent hardware failure in the Camtronic system, the amount of injected fuel might be erroneously increased by the lambda control system during cylinder deactivation. As a result, exhaust temperatures may increase and might damage surrounding components (e.g. engine wiring harness, catalytic converter). A loss of propulsion without warning and an increased risk of fire cannot be ruled out.” Continue reading →

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Mazda Recalls 2016 – 2023 Miata Sports Cars for Bad Airbags

Posted on 30 September 2024 by Ken Zino

Mazda North American Operations is recalling 2016-2023 MX-5 Miata sports cars built in Japan. A software error in the Robert Bosch  supplied air bag control module may cause the front air bags to deploy with excessive force during a crash. Mazda has been aware of the problem for more than a year.

In the required safety defect filing made public by the National Highway Traffic Safety Administration today, Mazda said as of 11 September 2024, it is not aware of any reports of accidents or injuries related to this safety defect. Also, as of this date, no field reports have been received by the United States or Territory markets. Continue reading →

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Loyalty Keeps Vehicle Buyers Out of Market Amidst Shortages

Posted on 30 September 2024 by Ken Zino

Perennial brand loyalty leaders including Toyota, Honda and Lexus have each been able to grow their respective shares of loyal customers amid stagnation experienced by other brands, according to the J.D. Power 2024 U.S. Automotive Brand Loyalty StudySM.

“Amid ongoing inventory shortages, the most loyal customers actually stayed out of the market if they were unable to get their desired vehicle,” said Tyson Jominy, vice president of data & analytics at J.D. Power. “Now that inventory levels are recovering, customers are coming back. In particular, Toyota and Honda are benefiting from increased availability of hybrid vehicles, with Honda owners swapping out their gas-powered vehicles for hybrids at nearly triple the rate of the industry average. Lexus is also benefitting from strengthened residual values, which are helping drive loyalty for the brand despite premium brands as a whole experiencing a plateau this year.” Continue reading →

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IPR Center Warns Consumers of Chinese Counterfeit Airbags

Posted on 27 September 2024 by Ken Zino

CBP officers at U.S. ports of entry are looking at imports – particularly those from China – for shipments suspected of containing counterfeit automotive parts. During fiscal year 2023, CBP and HSI seized ~20,000 shipments containing goods that violated Intellectual Property Rights, equating to nearly 23 million counterfeit items. The total estimated manufacturer’s suggested retail price of the seized goods would have amounted to over $2.75 billion had they been genuine parts. Out of those shipments, ~100,000 items were counterfeit automotive goods, with a MSRP of over $10 million. Continue reading →

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GM Recalls 450,000 Vehicles for Brake Control Software Failure

Posted on 20 September 2024 by Ken Zino

General Motors is recalling 449,671 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. These vehicles fail to comply with Federal Motor Vehicle Safety Standard number 135, “Light Vehicle Brake Systems.” The recall safety defect is caused by a mismatch between the electronic brake control module (eBCM) software and eBCM calibrations.

“A driver may not receive an indicator of a loss of brake fluid before the level is below FMVSS 135’s requirement. In the event of a brake fluid leak, the vehicle’s brake pedal performance may degrade before the BRAKE telltale timely illuminates in accordance with FMVSS 135, increasing the risk of a crash. In the event of a brake fluid leak, affected vehicles still meet FMVSS 135’s stopping-distance requirements,” GM said in the required NHTSA filing made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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Software Recall on 2024 Porsche Taycans

Posted on 16 September 2024 by Ken Zino

Porsche Cars North America is recalling 2024 Taycan vehicles. The incorrect headlight control module software may have been installed, according to documents release this morning by the National Highway Traffic Safety Administration. As such, these 2024 Taycans fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”

The supplier- ZKW Lichtsysteme in Austria – erroneously adopted the ECE-compliant lighting behavior in the data set. Due to this programming error, affected vehicles were equipped with headlight control module software intended for the EU market that does not comply Federal Motor Vehicle Safety Standard (FMVSS) number 108. Continue reading →

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Mazda Software Recall on Forward Sensing Camera

Posted on 16 September 2024 by Ken Zino

Mazda North American Operations is recalling 2024 Mazda 3, CX-30, and 2025 CX-50 vehicles. A software malfunction in the forward sensing camera may prevent the automatic emergency braking system and the lane-keep assist system from functioning.

In addition, the headlights will not automatically adjust from high beams to low beams as intended, according to documents released this morning by the National Highway Traffic Safety Administration. The recalled Mazda models were built at Mazda de Mexico Vehicle Operation. Continue reading →

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Volkswagen Group Recalls 2021-2024 ID.4 Models

Posted on 10 September 2024 by Ken Zino

The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress into the printed circuit board can lead to malfunctions causing an “open command” – signaling an open command by the door handle when the handle is not being activated by a person. An open door on a moving vehicle puts occupants at risk of injury, and can cause damage to objects and people who may be outside of the vehicle. If the recall problem is present in the vehicle, occupants may notice an audible clicking noise , similar to the sound of a vehicle door being locked/unlocked by the key fob. The planned recall remedy and series production countermeasures are still under development. It is not corrected yet in production. Continue reading →

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Various Ford and Lincoln Recalls for Sudden Engine Failures

Posted on 2 September 2024 by Ken Zino

Ford Motor Company (NYSE: F) is recalling  2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a sudden loss of drive power.

Based on an analysis of returned fractured valves from failed engines, Ford identified that the potential root cause of the failures was engine intake valve failure due to valves that exceeded the designed specification for hardness, were brittle, and more likely to fracture. Ford determined that this was due to the supplier’s grinding processes and the sensitivity of the intake valve material to grinding processes that were not within control specifications. The intake valve material was changed for vehicles produced after 31 October 2021. The new material increased the valve’s robustness to keeper groove grinding processes outside of control specifications. Continue reading →

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