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Category Archives: customer satisfaction
Ford Recalls Explorer SUVs for Loss of Power, Rollaways
Ford Motor Company is recalling ~240,000 2020-2022 model year Explorer SUVs because the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect. This leads to a sudden loss of power or vehicle roll-away if the parking brake is off. This is an expansion and correction of two previous recalls.* Ford’s previous recall repair was to add a software update that automatically applies the electronic service parking brake to keep the vehicle from rolling away in the event of a driveshaft failure. However, there is no safety remedy addressing the failed rear axle horizontal mounting bolt. Continue reading
Chrysler Recalls ~273,000 Ram Pickups for Software Glitch
The recalled Ram trucks began production on 25 June 2021, when the first 2022 MY vehicle was produced, and ended on 2 August 2023, when vehicles were no longer built with an incompatible rear-view camera system and radio combination. Similar vehicles not included in this recall are equipped with a compatible rear-view camera and radio combination or were built after the suspect period. Continue reading
Nissan Recalls All 2023 Ariya EVs for Sudden Power Loss
Nissan North America is recalling all 2023 Ariya crossover electric vehicles. The inverter software may detect a short circuit and shut down the EV system, resulting in a loss of drive power. The latest programing glitch with EVs was made … Continue reading
GM Employees in India Start Hunger Strike
The GM employee’s union in India started “an indefinite relay hunger strike” on 2 October, demanding that the workforce of General Motors’ Talegaon plant be absorbed by Hyundai Motors India as the plant is sold. General Motors Employees Union in … Continue reading
NHTSA Expands Ford Engine Failure Probe to 700,000 Vehicles
The National Highway Traffic Safety Administration’s Office of Defects Investigation released today documents that shows it has expanded a preliminary Ford engine failure inquiry to an engineering analysis that covers more than 700,000 vehicles and questions Ford’s previous attempts to fix the safety defect. Explorer, Bronco, Edge Lincoln Nautilus, Aviator SUVs, as well as The F-150 pickup truck from 2021-2022 model years are susceptible to sudden loss of engine power. Continue reading
Posted in customer satisfaction, litigation, manufacturing, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Explorer F-150 Aviator Bronco Nautilus safety and quality defects, Ford EcoBoost engine failures, Ford Quality and recall problems, Ken Zino, NHTSA ODI
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Brand Loyalty Down Again for New Vehicles
“As vehicle availability increased and more choices hit the market for consumers, loyalty among brands as a whole saw a decline this year,” said Tyson Jominy, vice president of data & analytics at J.D. Power. “Additionally, owners were tied down to their vehicles for longer than normal due to ongoing supply chain disruptions, and as a result were more likely to experience problems with their vehicles.” Continue reading
Power Loss Recall – Genesis G80, GV80, GV70 SUVs
“The low-pressure fuel pump assemblies in the recalled vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump,” Hyundai said. Hyundam Industrial Co. in Korea is the maker of the defective fuel pump module. Continue reading
UAW Big Three Strike Continues
“They pretend that the sky will fall if we get our fair share of the quarter of a trillion dollars the Big Three has made over the past decade,” UAW President Shawn Fain says in the video. “They want to say that our righteous fight for a higher quality of life for the working class would wreck the economy. We’re not going to wreck the economy; we’re going to wreck their economy because it only works for the billionaire class.” Fain is the first president in UAW history directly elected by members. Continue reading
Posted in customer satisfaction, economy, labor issues, manufacturing, news analysis
Tagged auto industry commentary, autoinformed.com, GM Wentzville Assembly, Ken Zino, Ken Zino on UAW Big Three Strike Continues, Michigan Assembly Plant, Shawn fain, Stellantis Toledo Assembly, UAW Big Three 2023 Contract talks
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EV Grid Unlock – BMW, Ford, Honda Create ChargeScape
BMW Group, Ford Motor Company and American Honda Motor Company today announced that they have entered into an agreement to create ChargeScape, LLC, a new equally owned company that will create a single, platform connecting electric utilities, automakers and interested … Continue reading
Posted in connected vehicles, customer satisfaction, energy, environment, global warming, milestones, mobility company, public health
Tagged American Honda Motor Company, auto industry commentary, autoinformed.com, Bill Crider, BMW of North America, ChargeScape, Ford Motor Company, Jay Joseph, Ken Zino, Thomas Ruemenapp
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Elena Ford and William Clay Ford III in New Roles at Ford Motor
Ford also announced that Lisa Materazzo, previously Toyota’s top marketing executive in North America, is joining Ford as global chief marketing officer effective today, reporting to Ford President and CEO Jim Farley. At Toyota, Materazzo also held positions at Lexus and Scion. At Ford, Materazzo will lead advanced product planning and all marketing activities across Ford Blue, Ford Model e and Ford Pro. She will also oversee Ford Performance and Lincoln. Senior Marketing positions have experienced some churn at Ford recently. Continue reading
Audi E-Tron and Porsche Taycan EVs Recalled for Battery Fires
Battery fires pose a public health threat since they cannot be extinguished with conventional first-responder tools. Continue reading
Posted in customer satisfaction, electric vehicles, public health, recalls, safety
Tagged auto industry commentary, autoinformed.com, DRÄXLMAIER Group, Ken Zino, Porsche recalls 23V615 VW recalls 23V613, Taycan, Taycan 4 Cross Turismo, Taycan 4S, Taycan 4S Cross Turismo, Taycan GTS, Taycan Turbo, Taycan Turbo Cross Turismo, Taycan Turbo S, Taycan Turbo S Cross Turismo
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Ford Recalls 2023 Super Duty Pickups for Failing Axles
Personnel at the axle shaft supplier Mid-West Forge Corp. in Ohio entered an incorrect process parameter into one of the two machines that perform electromagnetic induction heat treatment of the recalled left rear axle shafts. The axle shafts did not meet Ford’s torsional yield and case depth design specifications in the fractured area. Returned parts had fractured at ~44 mm from the flange, indicating an area of incomplete induction heat treatment. Continue reading
Ford EV Charging Network Grows by 25%
Ford Motor said today that customers can now access three new charging providers – Francis Energy, Blink and Red E across the US. and Canada with embedded charger routing and simple payment options via FordPass. The three new companies bring more than 10,000 new chargers to the network, including more than 550 new DC fast chargers. Blink, Francis Energy and Red E join the existing BlueOval Charge Network providers: Shell Recharge Solutions, Electrify America, EVgo, ChargePoint, FLO, EV Connect, and Electric Circuit for a total of ~106,000 charging stations. Continue reading →