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Category Archives: customer satisfaction
Mercedes-Benz will expand EV Charging to 10,000 Points
Mercedes-Benz said in Stuttgart today that it will open its first high-power charging stations this fall. Starting in October, the first Mercedes-Benz Charging Hubs will go into operation in Atlanta (USA), Chengdu (China) and Mannheim (Germany). By the end of 2024, Mercedes-Benz now says it will further expand its global charging network to more than 2000 high-power charging places. The long-term goal is to create more than 2000 Charging Hubs with more than 10,000 charging points by the end of the decade. Continue reading
Generative Artificial Intelligence – An Automaker Challenge
Absent in the following is what needs to be an extensive discussion of the public policy, employment, human challenges, and the effect on what traditionally are high paying jobs in the global auto industry. In AutoInformed’s view GlobalData can and likely will play a role in this. Continue reading
UAW Members Vote Yes to Authorize Big Three Strike
Final votes are still being tabulated, but the current combined average across the Big Three was 97% in favor of strike authorization. The vote does not mean a strike will be called, only that the union has the right to call a strike if the Big Three refuse to reach what the UAW and the Biden Administration call “a fair deal.” Continue reading
EV Tech-aches 2023 – More Problems than ICE Vehicles
“Innovation through a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those working to build their reputation in the electric vehicle space,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “The perception in the industry is that most BEVs should offer many advanced technologies to compete with high-tech entrants like Tesla. Success will be dependent on those manufacturers that can execute flawlessly, while ensuring the user experience is the same for those who are tech savvy and those who are not.” Continue reading
Iowa, Nebraska Sue EPA to Sell E-15 Year Round
“The EPA’s ongoing failure to act following our E15 notification more than two years ago is nothing more than a thinly veiled disguise of their disdain towards clean, renewable, American-produced ethanol. The EPA disfavors anything that doesn’t have the word ‘electric’ in its name,” said Iowa Governor Kim Reynolds. She has a point. Continue reading
Posted in alternative fuels, customer satisfaction, environment, fuel economy or emissions, global warming, litigation
Tagged auto industry commentary, autoinformed.com, clean air act, Doug Burgum, e-15, ethanol, Iowa Attorney General Brenna Bird, Iowa Governor Kim Reynolds, JB Pritzker Illinois; Laura Kelly Kansas; Tim Walz Minnesota, Ken Zino, Kristi Noem South Dakota, Michael S. Regan, North Dakota, Pete Ricketts Nebraska, Tony Evers Wisconsin.
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Circus Time – Cruise AV Collision with San Francisco Fire Truck
“First and foremost, our primary concern remains with our passenger and their well-being. We have been in contact to offer support and will remain in touch. In terms of what occurred around the scene of the collision there are many aspects that looked typical from the AV’s perspective and several factors that added complexity to this specific incident,” Greg Dietrerich Cruise General Manager, San Francisco Market said on 18 August. Continue reading
Posted in autonomous cars, autonomous vehicles, customer satisfaction, milestones, public health, safety, shows and events
Tagged Aaron Peskin, auto industry commentary, autoinformed.com, Cruise AV Collisions, David Chiu, Greg Dietrerich Cruise General Manager, Ken Zino, San Francisco Board of Supervisors
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NHTSA Investigating Ford For Mach-E Recall Glitches
According to a story by Reuters published today, The National Highway Traffic Safety Administration is now investigating Ford to see if the recall was mishandled and did not full address the problem because of continuing owner complaints that the vehicles suddenly stopped. Continue reading
Republicans Increasing Support of IRA Climate Perks?
Surprising then to AutoInformed is the latest research from Data for Progress (DPA) that shows strong IRA support across partisan lines. Maybe the beating the Republicans (aka party of no hope) took in the midterms is beginning to have some corrective affect? Likely not at the upper levels of the party, however their Red Wave is waving bye, bye to them here. The people appear to get it. Maybe they (We The People) should dissolve the Republican leadership and elect a new one? Continue reading
Posted in AutoInformed Editorial, customer satisfaction, economy, environment, manufacturing, news analysis, public health
Tagged auto industry commentary, autoinformed.com, Biden Administration, Catherine Fraser, Danielle Deiseroth, Data for Progress, Grace Adcox, ira inflation reduction act, Ken Zino
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Public Charging Issues Could Hurt EV Growth
“Though purported to be the wave of the future, satisfaction with DC (direct current) fast chargers has declined even further, dropping 20 points to 654 on a 1000-point scale. More troubling is that satisfaction in both charging station segments has declined in nearly every attribute measured in the study. Since consumer skepticism regarding public charging availability is the primary reason vehicle shoppers reject EVs, this performance could prove to be a further hindrance to EV acceptance,” Power said. Continue reading
Hyundai Fire Recalls – Palisade, Tucson, Sonata, Elantra, Kona; Kia Soul, Sportage, Seltos
Hyundai Motor America (Hyundai) is recalling 2023-2024 Palisade, 2023 Tucson, Sonata, Elantra, and Kona vehicles. The recall also includes 2023 Kia Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump controller to overheat, according to the require recalls documents released today by the National Highway Traffic Safety Administration (NHTSA).
Owners of the ~98,000 defective vehicles are advised to park outside and away from structures until the recall repair is complete. Continue reading
Kia Hybrid Fire Recalls on Niro and Niro Plug-ins
Fluid may leak into the printed circuit board inside the hydraulic clutch actuator, which can result in an engine compartment fire. More than ~121,000 Kia hybrids are affected. Illumination of the HEV warning light is an indicator.
Kia will instruct dealers to inspect the HCA and replace, if necessary. Kia will also install a new HCA fuse with one of a higher capacity to mitigate the potential risk of fire caused by an electrical short circuit. Kia will reimburse owners for repair expenses already incurred. Continue reading
SEC Issues Rules on Cybersecurity Risks
“Whether a company loses a factory in a fire — or millions of files in a cybersecurity incident — it may be material to investors,” said SEC Chair Gary Gensler. “Currently, many public companies provide cybersecurity disclosure to investors. I think companies and investors alike, however, would benefit if this disclosure were made in a more consistent, comparable, and decision-useful way. Through helping to ensure that companies disclose material cybersecurity information, today’s rules will benefit investors, companies, and the markets connecting them.” Continue reading
Artificial Intelligence – J.D. Power and Palantir Technologies
J.D. Power, a data and analytics company today announced a collaboration with Palantir Technologies Inc., (NYSE: PLTR) to develop generative artificial intelligence (AI) and predictive analytics solutions that it claimed, “will facilitate deeper insights and more strategic decision making by … Continue reading
Dodge Charger SRT Hellcat and HEMI Favorites Among Thieves
“If you own a Hellcat, you better check your driveway,” said HLDI Senior Vice President Matt Moore. “These numbers are unbelievable.” AutoInformed also recommends checking your rear-view mirrors when driving any performance car for flashing blue lights. Continue reading →