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Category Archives: customer satisfaction
Ram 2021-23 Pickups and Cab Chassis Recalled for Fires
FCA USA is recalling 2021-2023 model year Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7-liter Turbo Diesel engine because an electrical short may occur in the heater grid relay with the ignition on or off. More than 300,00 Ram pickup are involved and they all have the safety defect, according to a filing just made public by the National Highway Traffic Safety Administration. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Ken Zino, nhtsa, ram recalls, recall 23V060
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Another Tesla Self-Driving Recall
The recall is a result of long standing investigations at the National Highway Traffic Safety Administration about the controversial auto pilot system. Tesla, what seems to us arrogantly, did not agree with the NHTSA analysis but went ahead with the recall anyway. It is the latest pr disaster from the firm that no doubt will have social media, uh, all atwitter. Continue reading
IIHS – Crash Avoidance Technology Works But Tough to Fix
Repeated trips to a repair shop are not uncommon with other routine mechanical repairs, either, and most owners reported that their insurance or warranty covered the complete cost, minus any deductible. However, in the long run, post warranty, insurance companies might be responsible for their insureds. Hence the report is an attempt to mitigate the problem. Continue reading
Do No Harm – Center for Auto Safety Drafts AV Bill of Rights
Simply put the draft – covering a wide and formidable list of potential issues – says AVs should “Do no harm!” The draft is an ambitious attempt to learn from the more than a century of automobility and apply the knowledge at the outset of what is expected to be widespread AV use sometime in the, oh, next decade or three. Continue reading
Repair Act Introduced Again
US Representative Neal Dunn (R-FL) introduced H.R. 906, the “Right to Equitable and Professional Auto Industry Repair (REPAIR) Act,” as the result of the efforts of SEMA, MEMA Aftermarket, the Auto Care Association and the CAR Coalition, The Specialty Equipment Market Association said today. The REPAIR Act seeks to protect consumers’ rights to decide where and with what parts they can use to repair and maintain their vehicles. Representatives Brendan Boyle (D-PA-02), Warren Davidson (R-OH-08) and Marie Gluesenkamp Perez (D-WA-03) are the current co-sponsors of the bill, which in various guises goes back more than a decade.* Continue reading
Tech-Aches – J.D. Power 2023 U.S. Vehicle Dependability Study
“It is typical in the automotive industry to roll out concepts and features by putting them in premium vehicles first,” said Frank Hanley, senior director of auto benchmarking at J.D. Power. “A bellwether for mass market brands looking to adopt and implement these technology features into their portfolio is in two of the industry’s preeminent studies, the J.D. Power Initial Quality StudySM (IQS) and the Vehicle Dependability Study. Connecting insights from the two studies better informs automakers by substantiating trends and showcasing how some automakers are preventing problems from occurring early on and throughout the ownership experience.” Continue reading
Ford Offers Free Pickup, Delivery and Mobile Service To All
The nationwide program is part of Ford’s commitment to improve the ownership experience by providing convenient, seamless options for vehicle service, from simple oil changes to recall repairs. Recalls have been infecting Ford Motor products for years. During 2022, Ford Motor led all makers in recalls with 67 totaling more than 8.6 million vehicles, according to the National Highway Traffic Safety Administration. No word on when or if Lincoln Dealers will participate. Continue reading
Volvo Car USA Recalls all 2023 Models for Software Bug
Volvo Car USA is recalling all 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles because of a computer code error the Brake Control Module 2 (BCM2) may cause a loss of the Antilock Brake System (ABS), Electronic Stability Control (ESC), and the traction control system. A certain diagnostic test case that checks the grounding may put the BCM2 in a faulty state potentially resulting in a loss of brake support functions. Continue reading
Current Flows – J.D. Power Now Tracking EV Parity
Today, the EV Index score is 47 (based on the most recent available data from November 2022), with some categories improving and others declining during the 12-month pilot period. The EV Index score and accompanying analysis will be available monthly. The index is of use to people who are considering purchasing, one of the reasons AutoInformed uses it. Continue reading
Mercedes-Benz Recalls 324,000 Vehicles for Sudden Stalling
Covered are the so-called GLE/ML (166 platform) and GLE Coupe (292 platform) vehicles. “Depending on the amount of water that has entered the spare wheel well, the accumulated water could intermittently contact the fuel pump control unit,” Mercedes said. Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, Ken Zino, mercedes recalls, nhtsa, sudden stalling
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Mercedes-Benz USA Recalls Sunroofs for Flying Off
This latest recall of a previous recall goes back to December 2017, when Mercedes Benz in Germany launched initial investigations based on what it said were isolated field reports from outside the US claiming that the sliding roof panel detached from vehicles. No damage or injuries were reported as a result of these unsafe incidents.
However, the sliding roof assemblies of the affected vehicles were requested and returned by individual markets, including the US. The returned parts were analyzed by the supplier and an external laboratory. Continue reading
Drowning Risk – Body Glove Tandem Inflatable Paddle Boards
Surf 9 is recalling Body Glove Tandem and ULI Inflatable Paddle Boards because of a drowning risk. The paddle boards were sold exclusively at Costco (Costco item# 2622049), The US Consumer Product Safety Commission said today in a release. Continue reading
Budget Changes EV Rental Terms. Singles out Tesla
“This EV Amendment simultaneously amends the terms of your rental from Budget with respect to the terms herein only. All other terms of your rental remain in full force and effect. In the event of any conflict between the terms of this EV Amendment and your other rental terms, the terms of this EV Amendment shall govern,” Budget said. In other words EVs are singled out. Continue reading
Multiple Ford Motor Recalls for Rollaway Safety Defects
Owners of all recalled vehicles may contact Ford customer service at 1-866-436-7332. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. Continue reading →