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Category Archives: customer satisfaction
Gen Eight 911 Undergoing Final Testing
By the time, testing is complete, the cars have been driven around three million kilometers in total. After all of this, every component of the car must function just as reliably as it did at the outset. Continue reading
VW Commercial Vehicles Urges Drivers to Check Their Balls
Volkswagen Commercial Vehicles has created a TV advert with London-based production company Outside, directed by Jim Gilchrist, that uses its Working With You promise to remind men of the importance of getting themselves checked regularly. Continue reading
Toyota Recalls Scion xA for Sudden Airbag Blowups
The Scion airbag can electrically short and damage the circuits in the system. This could cause the airbag warning lights to illuminate and the airbag(s) and seat belt pretensioner(s) to become deactivated; or it could cause those systems to inadvertently deploy. These conditions can increase the risk of injury or crash.
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Airbag Recalls on Ford 2010 Fusion, 2010-12 Lincoln MKZ Cars
In a crash requiring deployment of the passenger airbag, a bracket that secures the airbag inflator to the module housing may deform and allow gas that inflates the airbag to leak. Continue reading
Jaguar Land Rover Vehicles Will Help Cure Motion Sickness?
Future Jaguar Land Rover vehicles will be able to tell if you’re feeling unwell and adjust settings to combat motion sickness. This – despite its apparent daftness – might be a good thing for captives of autonomous vehicles. Continue reading
Toyota to Start New Car Subscription Service in Japan
Toyota wants to change from an automobile manufacturing company into – what else – a mobility company that offers a range of services to society of the future. Until now, Toyota has strengthened alliances between Toyota Group companies and other automobile manufacturers and new companies offering mobility services to create partnerships. The next steps are murky. Continue reading
Posted in car sharing, concept, customer satisfaction, marketing, milestones, news analysis
Tagged akio toyoda, auto industry commentary, autoinformed, autoinformed.com, automotive blog, Automotive Commentary, elon musk, Ken Zino, KINTO, kintoun, Mobility Company, new car reviews, new car subscription service
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GM Collision Repair Network Growing
“Collision repair professionals are telling us they see how the Network can help make their business more efficient, speed up the repair process and give confidence that vehicles are repaired accurately and safely,” said John Eck, collision manager, GM Customer Care and Aftersales. Continue reading
Center for Auto Safety Demands Recall of 2.9 Million 2011-2014 Kia and Hyundai Vehicles for Fires
There have been more than 220 consumer complaints regarding non-collision fires in these vehicles submitted to NHTSA and the Center for Auto Safety combined. Between June 12 and October 12, 2018, the Center learned of 103 additional fire reports, an 85% increase. Continue reading
Ford Recalls 1.5 Million Focus Models for Bad Fuel Gages
The Ford recall announcement comes the morning after Ford Motor reported disappointing Q3 earnings which included major operational losses – Europe, China – as well as drops in market share for several regions. Consumer Reports yesterday also rated Ford Motor dependability – based on customer complaints – near the bottom of a list of all major automakers. Continue reading
New Ford Ads Promise Smarter Vehicles Tomorrow
The ads talk about Ford’s new vehicles in the hot-selling SUV and truck segments, including the Ranger pickup, which starts production this month at Ford’s Michigan Assembly Plant, and the new Escape and Explorer on sale next year. Continue reading
Posted in customer satisfaction, marketing, new vehicle
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive commentary automotive blog, Escape and Explorer, F-Series Super Duty, Ford 2019 Mustang GT500, FordPass Rewards, Ken Zino, ranger, Transit full-size van.
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Consumers Can Save up to $3,000 on Auto Loan Packages?
In 2017, Americans spent $568.6 billion in auto loans1, yet 60 percent of buyers don’t know they can bring their own financing to the dealership. The company’s new Outside Financial (OF) Markup Index* reveals that, on average, new car buyers are charged $1,717 in hidden markups when arranging their loans through a dealer. Continue reading
Chinese Junk Watch: U.S. Consumer Product Safety Commission Warns about Unsafe Tubeez Baby Bath Support Seats, and Eddie Bauer Infant Carriers
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to a product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov. Continue reading
Posted in auto news, customer satisfaction, manufacturing, public health, recalls, safety
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, Automotive Commentary, Consumer Product Safety Commission, defective Chinese consumer products, Eddie Bauer Infant Carriers, Ken Zino, Tubeez Baby Bath Support Seats
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Marketing Wars – New Carfax Ad Campaign. Car Fox Restyled.
The new ads tell consumers – what else – that carfax.com is the best place to shop for used cars and get the most accurate pricing information. The new-look Car Fox advises car shoppers on how to find great used cars online and prevent paying too much for them in new national TV ads from Carfax. Continue reading
Ford Selects Wind River Over-the-Air Update Technology
By creating what’s claimed to be the most minimal differential update possible during OTA updates, this approach offers the potential for cost reductions as well as an allegedly better experience for consumers. Continue reading
Posted in autonomous vehicles, customer satisfaction, electronics, engineering
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, Automotive Commentary, connected car, internet of things, Ken Zino, new car reviews, software, Wind River automotive solutions
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VW Group Quantum Algorithm Cuts Waiting for Passengers
Quantum computers can solve highly complex tasks such as traffic optimization much faster than conventional super-computers; and in some cases, a solution is only possible with quantum computers. For this future-oriented computing technology, Volkswagen sees considerable potential for new applications within the company and new business models. Continue reading →