Category Archives: quality

Porsche Recalls Cayenne SUVs for Headlights Falling Out

Porsche is recalling more than 20,000 four-door Cayenne SUV models in the U.S. because the headlights can become loose and possibly fall out. Globally 100,000 Cayenne SUVs are affected. Letters are now being sent to owners of the affected vehicles, Porsche said in a required filing with the National Highway Traffic Safety Administration. The repair takes approximately 45 minutes. Continue reading

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Toyota Leads 2012 Vehicle Dependability Report

The highest initial quality ratings of 2009 model year vehicles has now resulted in historically high levels of vehicle dependability in 2012. Overall vehicle dependability in 2012 averages 132 problems per 100 vehicles, an improvement of 13% from the 2011 … Continue reading

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BMW Conducts Second Smallest Recall in NHTSA History

In third place with a Bronze medal resides Toyota, the reason for the renewed emphasis on following recall regulations to the letter, after Toyota was fined in 2010 millions of dollars for covering up safety effects. Continue reading

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Hewlett-Packard Fined $425,000 for Not Reporting Defective Lithium Ion Batteries that Seriously Injured Consumers

The controversy is of interest to the auto industry since its use of lithium ion batteries in electrical vehicles and hybrids is growing at exponential rate, with millions of battery packs soon to be on U.S. roads. The National Highway Traffic Safety Administration closed its investigation of fires in Chevrolet Volt EVs last week. Nevertheless many consumers remain wary of the emerging technology and it remains to be seen if the Volt brand is damaged. Continue reading

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NHTSA Scolds Ford over Minivan Torque Converter Recall

In an unusual acknowledgement of the Ford recall (11S25 or 12V-006) just made public, NHTSA said Ford made assertions – also unusual in my experience – in its required defect filing that are untrue and violate federal safety regulations. Continue reading

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Ford Employees to Beta Test Latest My Ford Touch Patch

Ford Motor Company will beta test new software designed to ease myriad consumer complaints about the My Ford Touch infotainment system, which caused Ford and Lincoln vehicles to sink to below average in Consumer Reports quality ratings.

Ford’s overall reliability rank among 28 major car makes slipped from the 10th to the 20th spot this year—the biggest drop for any major nameplate in Consumer Reports 2011 Annual Auto Survey. The badly needed software upgrade is coming for 2013 models – and to owners of existing My Ford Touch equipped vehicles. Continue reading

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MaxiGuard Super Premium Motor Oil Consumer Alert Issued

PQIA says there are labeling issues, as e well. The label claims API service SA, SC. These are obsolete Service Categories the API cautions can cause harm to engines built after 1967. The label does not warn consumers of this limited use. Continue reading

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Chrysler Up, GM Sideways, Ford Down in Consumer Reports Annual Reliability Survey Revealed Today at APA in Detroit

Chrysler staged a quality comeback of sorts. General Motors did not sustain last year’s trend of improvement. Ford slipped badly in the 2011 Consumer Reports Reliability Survey revealed today at APA. Japanese brands continue to dominate Consumer Reports survey’s best rankings. Japanese brands took the top nine spots. They were led by Scion, Lexus, Acura, Mazda, Honda, and Toyota. Continue reading

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Hyundai Recall Active on Veracruz and Santa Fe SUV Airbags

The recall appears to have been prompted by a request for an explanation about a high number of warranty claims by the National Highway Traffic Safety Administration (NHTSA). Continue reading

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Kia Recall on Sorento Passenger Airbag Trails Service Bulletin

A Kia recall is now active for model year 2007-2008 Sorento passenger cars manufactured from June 15, 2006 through November 27, 2007. The safety recall is prompted by a National Highway Traffic Safety Administration (NHTSA) analysis that showed complaints about the passenger side airbag were higher than those of other vehicles. The Korean maker Kia disagreed, but has recalled the Sorento to prevent a dispute with NHTSA and it obvious negative effects on its quality image.

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Honda Recalls 310,000 Pilot SUVs for Defective Seat Belts

The latest quality gaff from the Japanese maker once known for its quality follows Honda recalls announced over the Labor Day weekend for fires on more than a million vehicles globally. During the past year or so, Honda has issued more than 22 public statements about various safety defects and recalls in the U.S. Continue reading

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Honda Recalls a Million Vehicles for Fires, Software Problems

The latest Honda recalls are part of much larger global quality problems that affect almost one million Honda vehicles with potential fatal safety defects, including the Honda Fit, which was already recalled in the U.S. Worse, Honda recalls during the last year show that Honda’s once vaunted reputation for manufacturing and design quality is in shambles. Continue reading

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NHTSA Opens BMW Defect Probe on 120,000 7-Series Models

The National Highway Traffic Safety Administration has opened a preliminary engineering investigation on 120,000 2002-2008 BMW 7-Series models because of one complaint. The Office of Defects Investigation said in a regulatory filing today that it has received a single complaint from a consumer alleging a rollaway incident with a model year 2006 BMW 7-Series vehicle after parking and exiting the vehicle. Continue reading

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NHTSA Investigating Ford Mustang Manual Transmissions

NHTSA’s Office of Defects Investigations has received 32 complaints alleging an unexpected inability to shift into gear on model year 2011-2012 Ford Mustangs equipped with manual transmissions. According to a filing by the National Highway Traffic Safety Administration some of the reports allege that the incidents occurred while merging into high speed traffic; others allege that incidents occurred while turning left across oncoming traffic. Continue reading

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Toyota Recalls 80,000 Highlander Hybrid and RX 400h Vehicles

Toyota Motor Sales, USA (TMS) today said that it will recall about 45,500 Highlander Hybrid and 36,700 Lexus RX 400h vehicles sold in the U.S in what appears to be the first recalls for its hybrid drive system.

In a filing with the National Highway Traffic Safety Administration (NHTSA), the Japanese company said that the so called Intelligent Power Module (IPM) located inside the Hybrid System Inverter contains a control board with defective transistors. Transistors on the control boards in some of 2006-2007 model year Highlander Hybrid and Lexus RX 400h SUVs were inadequately soldered and could be damaged from heat caused by a large current flow during high-load driving. Continue reading

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