Category Archives: customer satisfaction

Premium Dolby Atmos Storytelling Coming From Mercedes

Posted on 10 January 2024 by Ken Zino

“This collaboration with Audible and Amazon Music is another important facet of digital experience in a Mercedes-Benz. Immersive audio storytelling enables our customers to benefit fully from the advanced sound technology in our vehicles. For us, unparalleled in-car entertainment is a further dimension of the hyper-personalized user experience,” said Markus Schäfer, Member of the Board of Management at Mercedes-Benz Group AG, Chief Technology Officer. Continue reading →

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Air Travel Shows Improvement After DOT Scrutiny, Fines

Posted on 5 January 2024 by Ken Zino

The release of air travel service complaint data in the ATCR has been delayed primarily because of the continued high volume of complaints against airlines and ticket agents received by the Office of Aviation Consumer Protection (OACP) and the time needed to review and process these consumer complaints. In AutoInformed’s view airlines encourage the use of automobiles.* Continue reading →

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Ford Airbag Recall – 2023 F-150, F250, F350, F450, F550, F600

Posted on 2 January 2024 by Ken Zino

Ford Motor Company (NYSE: F) is recalling 2023 F-150 and Ford SD F250, F350, F450, F550, and F600 vehicles. The steering wheel clock spring from supplier BCS Automotive Interface Solutions may have an bad weld, causing a loss of electrical connection to the driver’s frontal air bag. The customer may notice loss of illumination and function of switches on the steering wheel, such as radio controls, inoperative horn and an airbag warning light. Continue reading →

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Almost All New US Light Vehicles have Automatic Braking

Posted on 29 December 2023 by Ken Zino

All 20 participating automakers have fulfilled a voluntary pledge to equip nearly all the light vehicles they produce for the U.S. market with automatic emergency braking (AEB), according to the Insurance Institute for Highway Safety (IIHS). Five new manufacturers installed AEB on more than 95% of the light vehicles they produced between 1 September 2022 and 31 August 2023, to meet the deadline set in a previous agreement.* General Motors, Jaguar Land Rover, Maserati and Porsche all dramatically increased the proportion of their vehicles equipped with the technology to meet the target. Kia, which was already close last year, also crossed the finish line.

Audi, BMW, Ford/Lincoln, Honda/Acura, Hyundai/Genesis, Mazda, Mercedes-Benz, Mitsubishi, Nissan/Infiniti, Stellantis, Subaru, Tesla, Toyota/Lexus, Volkswagen and Volvo fulfilled the voluntary commitment in previous years. Continue reading →

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Ford F-Series Truck Best Seller Again

Posted on 28 December 2023 by Ken Zino

Ford Motor Company said today that during calendar year 2023 more than 700,000 customers chose a new F-Series truck, making it the best-selling truck in the United States for the 47th consecutive year. (AutoInformed: Ford Claims F-Series Retains Title of Best-Selling Truck in 2022) Continue reading →

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GM Recalls Chevrolet Bolt EVs for Fires Again

Posted on 26 December 2023 by Ken Zino

In the required safety defect report just made public by the National Highway Traffic Safety Administration, GM said that Bolts with recall 22V-930 completed by dealerships other than Simpson Chevrolet of Irvine are not affected by this new recall. A GM employee submitted this issue to GM’s Speak Up For Safety (SUFS) program on 29 August 2023, following a dealer report that 66 vehicles that received the recall remedy in GM recall 22V930 at Simpson Chevrolet of Irvine were in fact not repaired. Continue reading →

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Ford Recalls Maverick Pickups for Defective Software

Posted on 26 December 2023 by Ken Zino

In the required recall documents just made public by the National Highway Traffic Safety Administration, Ford said the Mexican built Mavericks contain rear tail-lamps with two turn signal lamp bulbs on each side. The body control module will not provide an outage notification to the driver if only one of the two rear turn signal lamp bulbs has failed. Continue reading →

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Honda Expands Sudden Fuel Pump Failure Recalls

Posted on 26 December 2023 by Ken Zino

American Honda Motor is recalling more than 2.5 million gasoline and hybrid vehicles because the Denso-made fuel pump inside the fuel tank may fail. In the required safety defect report just made public by the National Highway Traffic Safety Administration, Honda said the fuel pump impeller was improperly molded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, making the fuel pump inoperative. If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. Continue reading →

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Porsche Fires – Cayenne, Panamera, Taycan Charging Cables

Posted on 26 December 2023 by Ken Zino

Porsche Cars North America is recalling various models and model years of its Cayenne, Panamera and Taycan hybrid models because the 220V/240V compact/portable charging cable can overheat causing the risk of fires. More than 41,000 Porsches are involved. According to documents just released by the National Highway Traffic Safety Administration, Porsche is blaming the home wiring of affected customers for the safety defect. Continue reading →

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Tesla Model S and X Recalls for Failed Side Impact Protection

Posted on 26 December 2023 by Ken Zino

Tesla is recalling more than 120,000 model year 2021-2023 Model S and X vehicles, according to documents just released by the National Highway Traffic Safety Administration. The cabin doors can unlock during a crash. These Tesla models fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214 “Side Impact Protection.” Continue reading →

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New Toyota, Lexus Airbag Recall ~1 Million US Vehicles

Posted on 21 December 2023 by Ken Zino

The recalled cars, SUVs and vans have the so-called Occupant Classification System (OCS) sensors in the front passenger seat that could have been improperly manufactured, causing a short circuit. This would prevent the airbag system from properly classify the occupant’s weight, and the airbag may not deploy as designed in certain crashes, increasing the risk of injury. Continue reading →

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Audi, Porsche, Scout Motors and VW EVs to offer NACS in 2025

Posted on 19 December 2023 by Ken Zino

“This is great news for our electric vehicle customers in the North American Region,” said Pablo Di Si, President and CEO, Volkswagen Group of America. “This potentially provides them with access to more than 15,000 additional charging points as well as the current near-4,000 DC fast charging outlets operated by Electrify America.” Continue reading →

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Forecast is Finally Normal for 2024 US Auto Market

Posted on 19 December 2023 by Ken Zino

“Our research suggests that Americans are putting more emphasis on buying/owning personal transportation, in contrast to 2018 and 2019, when consumers put a higher value on “access to transportation,” said Jonathan Smoke Cox Automotive Chief Economist. “And after tumbling in 2021 and 2022, satisfaction with the car buying process is expected to improve in the year ahead, thanks in part to better inventory and the return of discounting, but also from improved processes at the dealership that save time and make car buying more efficient.” Continue reading →

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Mercedes-Benz GLE350 and GLE450 Recalls for Fire Risk

Posted on 18 December 2023 by Ken Zino

Mercedes-Benz USA (MBUSA) is recalling 2021-2022 model year GLE350 and GLE450 vehicles (the so-called 167 platform). A 12-volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating. This might increase the risk of a fire. Continue reading →

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Kia Soul and Seltos Recalls for Sudden Airbag Inflation

Posted on 18 December 2023 by Ken Zino

The side curtain airbag may inflate inadvertently without a deployment command from the ACU increasing the risk of injury to an occupant and may also create a driver distraction increasing the risk of a crash, Kia said in the required safety defect recall filing made public today by the National Highway Traffic Safety Administration. The initial explosion came in a parked vehicle. There are no known crashes, injuries or fatalities. Continue reading →

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