Category Archives: customer satisfaction

Mercedes-Benz Recalls GLC models for Headlight Glare

Posted on 12 February 2024 by Ken Zino

Mercedes-Benz USA (MBUSA) is recalling more than 15,500 vehicles because the headlights may be incorrectly adjusted too high during production and create a glare for oncoming traffic. As such, these luxury vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”

The recall was made public today by the National Highway Traffic Safety Administration. Th recall appears to have been set in motion by an Insurance Institute for Highway Safety (IIHS) rating of GLC (253 platform) vehicles more than one year ago, including their headlamp adjustments. Continue reading →

Posted in auto news, customer satisfaction, manufacturing, news analysis, public health, quality, safety | Tagged , , , , , , , , , | Leave a comment

Honda Recalls 750,000 Vehicles for Bad Airbag Deployments

Posted on 12 February 2024 by Ken Zino

“Due to a natural disaster at the manufacturing plant of a tier-2 supplier, the tier-1 supplier temporarily changed the base material in the printed circuit board of the seat weight sensor, which was not sufficiently verified for its intended use. The alternative base material could allow additional strain to the printed circuit board that can lead to a capacitor cracking and an internal short circuit,” Honda said in the required recall filing with NHTSA. Continue reading →

Posted in customer satisfaction, electronics, engineering, manufacturing, quality, recalls, safety | Tagged , , , , , , | Leave a comment

Chevy Silverado, GMC Sierra Pickup Recall for Bad Tailgates

Posted on 12 February 2024 by Ken Zino

Only 2500 and 3500 (HD) series vehicles that are equipped with the manual gate with power lock and release (RPO QT5) are affected by this recall. HD series vehicles with other tailgate configurations are not affected by this recall, GM said in the filing. GM has also stopped delivery of the vehicles. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment until the defect is remedied. If the driver does not manually close the gate before beginning a drive, cargo in the bed of the truck may exit the vehicle and become a road hazard, increasing the risk of a crash. Continue reading →

Posted in auto news, customer satisfaction, electronics, engineering, news analysis, quality, recalls | Tagged , , , , , , , , | Leave a comment

Toyota to Restart Pixis Production and Shipments

Posted on 9 February 2024 by Ken Zino

“Toyota will provide full support to ensure that the various measures are implemented. We will resume production of the models to be released for shipment by MLIT as soon as they are ready, while carefully communicating with our suppliers and other related parties,” Toyota said. Continue reading →

Posted in customer satisfaction, fuel economy or emissions, manufacturing, news analysis, recalls, safety | Tagged , , , , , , , , | Leave a comment

J.D. Power – Vehicle Dependability Down Again

Posted on 8 February 2024 by Ken Zino

Owners are experiencing lower levels of vehicle dependability after three years, according to the J.D. Power 2024 U.S. Vehicle Dependability StudySM released today. The large number of tech-ache problems owners face indicate a decline in long-term vehicle dependability, with increased levels of problems reported for nearly two-thirds of brands in the study. The industry average has increased 4 problems per 100 vehicles (PP100) year-over-year to 190 PP100 from 2023. The rate at which problems have increased between 90 days and three years of ownership has increased to 17%, up 5 percentage points from 12% in 2023.

“Historically, VDS model results mirror the results of the respective model year in the J.D. Power Initial Quality Study, so a deterioration of vehicle dependability is unusual,” said Frank Hanley, senior director of auto benchmarking at J.D. Power. Continue reading →

Posted in auto news, customer satisfaction, electronics, engineering, mobility company, news analysis, quality | Tagged , , , , , , , , | Leave a comment

Kia Recalls Niro EV and EV6 Models for Driveshaft Failures

Posted on 5 February 2024 by Ken Zino

Due to a manufacturing error by the supplier, Hyundai WIA, the left hand drive shaft in the subject Niro EV vehicles and rear inner drive shaft in the subject EV6 vehicles may have been improperly heat-treated. An improperly heat-treated drive shaft may break under load resulting in a sudden, unexpected loss of motive power, thereby increasing the risk of a crash. Continue reading →

Posted in customer satisfaction, manufacturing, quality, recalls, safety | Tagged , , , , , , , , | Leave a comment

Tesla Recalls 2.2 Million Vehicles Covering 13 Model Years

Posted on 5 February 2024 by Ken Zino

Tesla is recalling 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, “Hydraulic and Electric Brake Systems” and 135, “Light Vehicle Brake Systems.”

A visual warning indicator whose letter font size is smaller than 3.2 mm (1/8 inch), as prescribed in FMVSS Nos. 105 (105 – Hydraulic and electric brake systems) and 135 (135 – Light vehicle brake systems), could reduce the driver’s detection of it when illuminated, increasing the risk of a collision. Continue reading →

Posted in customer satisfaction, electric vehicles, energy, mobility company, news analysis, public health, quality, recalls, safety, software defined vehicles | Tagged , , , , , , , , | Leave a comment

Air Travel Consumer Report Shows Improvements in 2023

Posted on 2 February 2024 by Ken Zino

The US Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR)* on airline operational data compiled for the month of November 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. During 2023, DOT issued the largest fines on airlines in the history of the Office of Aviation Consumer Protection while helping return more than $3 billion in refunds to travelers since the start of the pandemic. Continue reading →

Posted in aviation, customer satisfaction, news analysis, people, transportation | Tagged , , , , , , , , , | Leave a comment

Donald Trump is a Scab – UAW Endorses President Biden

Posted on 25 January 2024 by Ken Zino

“This November, we can stand up and elect someone who wants to stand with us and support our cause. Or we can elect someone who will divide us and fight us every step of the way,” said UAW President Shawn Fain. “That’s what this choice is about. The question is, who do we want in that office to give us the best shot of winning? Of organizing. Of negotiating strong contracts. Of uniting the working class and winning our fair share once again, as our union has done so many times in our nation’s history. We need to know who’s going to sit in the most powerful seat in the world and help us win as a united working class,” said Fain. Continue reading →

Posted in auto news, customer satisfaction, economy, labor issues, manufacturing, milestones, people, shows and events, transportation | Tagged , , , , , , , , , , , | 2 Comments

Ford Recalls 1.88 Million Explorer SUVs for Trim Detachment

Posted on 24 January 2024 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~1,880,000 (~2.2 million globally) model-year 2011-2019 Explorer SUVs because the A-pillar trim retention clips may not be properly engaged. This allows the trim to detach creating a safety hazard for other vehicles, which Ford initially maintained was not a safety problem. Continue reading →

Posted in auto news, customer satisfaction, engineering, manufacturing, quality, recalls | Tagged , , , , , , , , , | Leave a comment

Some VW ID.4 EVs Qualify for Full Federal Tax Credit

Posted on 24 January 2024 by Ken Zino

Volkswagen Group of America said today that  model year 2023 ID.4 compact SUVs with SK On battery components and model year 24 Volkswagen ID.4 models when released with SK On components placed in service in 2024 are eligible for the full $7500 Federal Tax Credit* on a purchase by a qualifying purchaser. Model year 2023 ID.4 vehicles with LG components do not qualify. During 2023, the ID.4 was the fifth best-selling EV in the US market. Continue reading →

Posted in customer satisfaction, electric vehicles, labor issues, marketing, mobility company, news analysis | Tagged , , , , , , , , , | Leave a comment

Like the Weather, Grey is Top Car Color in Old Blighty

Posted on 22 January 2024 by Ken Zino

“2023 was a bumper year for the British new car market, as buyers continued to gravitate towards familiar monochrome hues for another year – even as ever more motorists embrace new technologies. Car manufacturers have diligently expanded their offerings, with a huge selection of color options available across hundreds of models and thousands of specification options. The extensive variety allows drivers flexibility in choosing a tint that embodies their individuality and style,” said Mike Hawes, SMMT Chief Executive.
Continue reading →

Posted in blog, customer satisfaction, design and styling, people | Tagged , , , , , , , , , , | Leave a comment

Volvo Cars Recalls 2024 XC40 Hybrids for Bad Software

Posted on 15 January 2024 by Ken Zino

Volvo Car USA is recalling ~17,409 2024 XC40 hybrid SUVs. A diagnostic error in the Central Electronic Module (CEM) software may cause the left rear turn signal indicator to not function, according to the National Highway Traffic Safety Administration in a filing made public today. What is characterized as “a diagnostic mis-detection of short to ground of the left-hand rear turn indicator will result in no function of the left-hand rear turn indicator.” Continue reading →

Posted in connected vehicles, customer satisfaction, electric vehicles, electronics, engineering, mobility company, quality, recalls, safety | Tagged , , , , , , , , , , , | Leave a comment

Ford Recalls EcoSport and Focus Models for Engine Seizures

Posted on 15 January 2024 by Ken Zino

A loss of engine oil pressure can result in engine damage or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash. The engine oil pump drive belt tensioner arm may fracture, separate from the tensioner backing plate, and/or the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure, according to the NHTSA filing. Continue reading →

Posted in customer satisfaction, engineering, quality, recalls, safety | Tagged , , , , , , , , , , , , | Leave a comment

Lucid Motors Recalls Air Sedans for Defroster Failures.

Posted on 12 January 2024 by Ken Zino

The HVCH supplies warm air for both cabin heat and defrosting capability in Lucid Air vehicles. If an HVCH fails, coolant cannot be heated and the windshield cannot be defrosted. Loss of adequate windshield defrost capability could lead to restricted driver field of vision and an increased risk of a crash. Continue reading →

Posted in connected vehicles, customer satisfaction, electric vehicles, quality, recalls, safety | Tagged , , , , , , , , , | Leave a comment