Category Archives: customer satisfaction

Online Marketing – Aston Martin Reveals New Configurator

Posted on 20 October 2025 by Ken Zino

Aston Martin with the launch of the most comprehensive update of its online Configurator since it originally debuted four years ago, claims it “is a true gateway to the brand, and the refresh refines and elevates aspects of the user experience to create a truly premium digital presence.” (Marketing Babble alert – AutoCrat>

“Our Configurator is an integral part of the modern Aston Martin customer experience,” said Alex Long, Aston Martin’s Global Marketing Director. “Our digital team has worked closely with Aston Martin’s design studio to shape an experience that is vivid, responsive, and inspirational. It’s essential to us that the quality and richness of Aston Martin’s design, engineering and craftsmanship is faithfully rendered to potential customers.” Continue reading →

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Trump Job Approval Flat. Congress Drops

Posted on 16 October 2025 by Ken Zino

Stagwell (NASDAQ: STGW) today released the results of the September Harvard CAPS / Harris poll, a monthly group effort between the Center for American Political Studies at Harvard (CAPS) and the Harris Poll and HarrisX.

“Voters’ outlook on the country remains largely the same with strong opposition to the government shutdown,” said Mark Penn, Co-Director of the Harvard CAPS / Harris poll and Stagwell Chairman and CEO. “They feel the rhetoric of today’s political leaders has grown too polarizing and is fueling political violence, and they want leadership that works to unite the country.” Continue reading →

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Penske Automotive Group Increases Dividend Yet Again

Posted on 16 October 2025 by Ken Zino

“We are pleased to reward shareholders with another increase in the quarterly dividend”, said Penske Automotive Group President Robert H. Kurnick, Jr. “We remain confident in our business and continue to generate strong cash flow, preserve a healthy balance sheet and maintain a disciplined approach to capital allocation.”

Penske Automotive Group’s Third Quarter 2025 Earnings Call is upcoming on 29 October 2025 at 2 pm ET. AutoCrat opines that this is a signal that the earnings will be strong. However, all the usual SEC forward looking statement caveats apply. Continue reading →

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UAW Endorses Graham Platner for U.S. Senate in Maine

Posted on 15 October 2025 by Ken Zino

“Inequality is out of control in our country. Today, the top 1% have more wealth than the bottom 95% of humanity combined. Graham understands this, and at a time when too many politicians take their cues from billionaires and corporate lobbyists, he has chosen to stand with the working class,” said UAW President Shawn Fain.

“As a U.S. military veteran, oyster farmer, and proud lifelong Mainer, Graham Platner is a true fighter for the working class. His campaign is grounded in rebuilding the American dream for working people who can no longer afford a good life. His service and his background give him the leadership needed to fight for policies that put the needs of workers first and demand bold solutions to our economic and political crises,” the UAW said in a news release. Continue reading →

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Possible Fires – Hyundai Recalls 2024-2025 Santa Fe SUVs

Posted on 15 October 2025 by Ken Zino

Hyundai Motor America is recalling ~135,386 model year 2024-2025 Santa Fe SUVs. The B+ positive terminal cover on the starter motor assembly may be improperly installed, which can cause contact with the cooling fan assembly, potentially causing an electrical short, which can increase the risk of an electrical fire. Hyundai Motor Manufacturing Alabama made the vehicles.

The National Highway Traffic Safety administration discovered the potential safety problems when conducted a New Car Assessment Program (“NCAP”) front barrier crash test on a 2024 model year Sante Fe during November of 2024. Continue reading →

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Toyota Tacoma Recall for Bad Driveshafts

Posted on 6 October 2025 by Ken Zino

“The subject vehicles are equipped with front driveshaft assemblies that include a constant-velocity joint (CV joint), which uses a ball cage in a bearing sub-assembly. A specific supplier [GKN Driveline Mexico – AutoCrat] used incorrect material during a specific production period that did not meet the specification for the ball cage. Under normal driving conditions, the ball cage could deform or break,” Toyota said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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Fires – BMW Recall for Starter Motor Overheating

Posted on 6 October 2025 by Ken Zino

BMW of North America (BMW) is recalling 145,102 model-year 2020 340I, X6, 2020-2025 840I, 2020-2022 740LI, 2019-2020 X7, and X5 vehicles. After repeated attempts, the DENSO Europe supplied starter motor may overheat from an electrical overload. (This is a recall of a previous recall – AutoCrat. Read BMW Recalls More than 100,000 SUVs, Cars for Software Glitch)

“This safety recall involves the engine starter. In certain cases, the engine starter may not start the vehicle properly. These improper starting attempts could result in local overheating of the engine starter,” BMW said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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Nissan Leaf Recall for Fires While Charging

Posted on 6 October 2025 by Ken Zino

Nissan North America (Nissan) is recalling 19,077 model year 2021-2022 LEAF vehicles equipped with a Level 3 quick charging port. The lithium-ion battery may overheat during Level 3 charging via the so-called CHAdeMO connector. There is no prior warning to the customer that a battery fire can happen.

“While the vehicle is Level 3 quick charging, the increased electrical resistance could result in rapid heating of the battery. If quick charging continues, a battery fire may occur increasing the risk of injury. Owners are advised not to use Level 3 quick charging until the remedy is completed,” Nissan said in required safety recall defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Jaguar Land Rover Cyber-Attack Effects Ongoing

Posted on 30 September 2025 by Ken Zino

Since 1 September 2025, Jaguar Land Rover (JLR) has experienced a cyber-attack that has shut down production at its three manufacturing sites in the UK. The estimated number of people affected is 120,000, including 50-75,000 supply chain workers, 30-40,000 family members, and 5-8000 agency staff. The UK Government has announced a £1.5 billion loan to support JLR and its supply chain restart operations. The Motor and Allied Trades Benevolent Fund (Ben) is offering support.

“The impact of the cyber-attack has already been deeply felt across the supplier workforce, and the need for support remains urgent. While the Government loan is a positive step towards recovery, we don’t yet know how quickly funds will reach suppliers who were forced to shut down production,” said, Rachel Clift, CEO at Ben. Many people working in the sector have already acutely felt the effects of a month without work or payment. Continue reading →

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Approved Auto Repair – AAA celebrates 50th Anniversary

Posted on 30 September 2025 by Ken Zino

AAA said today that it is proudly celebrating the 50th anniversary of its Approved Auto Repair (AAR) program. Since its inception in 1975, the AAR program has connected drivers with auto repair services that uphold the highest standards of quality and affordability.

“Fifty years ago, we recognized a huge gap in the automotive repair marketplace, where consumer frustration was all too common,” said Margaret Pittelkow, Vice President of AAA Automotive Services. “Today, our AAR program stands as a testament to AAA’s commitment to supporting drivers in their journey, providing them peace of mind and a hassle-free repair experience.” Continue reading →

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Fires – Ford Recalls Expeditions and Navigators

Posted on 29 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~4632 model year 2020 Expedition and Lincoln Navigator SUVs. An electrical short may develop in the battery junction box’s printed circuit board that is capable of an electrical current load sufficient to overheat the printed circuit board A short circuit within the battery junction box can cause an engine fire while driving or parked.

“Owners are advised to park their vehicles outside and away from structures and other vehicles, until the remedy is performed,” Ford said in the required safety defect recall documents made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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Steering Loss – Ford Recalls F-Series Trucks

Posted on 29 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~116,000 model-year 2020-2021 F-250, F-350, and F-450 vehicles. The steering column upper shaft may detach from the steering column and result in a loss of steering control. HL Mando made the part in Korea. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.

“The steering column upper shaft hard slider does not satisfy anti-pull apart load specifications,” Ford said in the required safety defect recall documents made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Trump Tariffs – Auto Brand Loyalty Matters But…

Posted on 24 September 2025 by Ken Zino

Tariffs have introduced greater volatility into new-vehicle shopping behavior. However, brands with strong reputations, such as Toyota and Honda, continue to retain loyal customers. This is according to the considered view expressed in the J.D. Power 2025 U.S. Automotive Brand Loyalty StudySM released today.

“Brand loyalty matters to vehicle buyers because it’s often associated with higher residual values, making vehicles from trusted brands a more financially sound choice over time,” said Tyson Jominy, senior vice president of data & analytics at J.D. Power. “However, buyer loyalty tends to weaken when shifting to a different vehicle segment. Not only that, but changing market conditions, such as increased availability of models, varying age of products and more aggressive incentive offers, have also brought brand loyalty back below 50% after finishing at 51% last year. Brand loyalty averages 49% across all nameplates and segments in this year’s study.” Continue reading →

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Taurus Door Trim Recall – More than 100K Fords

Posted on 22 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~101,944 model year 2016-2019 Taurus cars. The driver and front passenger B-Pillar door trim may detach while driving. Ford doesn’t say how it will fix the problem. The root cause of the recall remained a part of the assembly process until the end of Taurus production at the Chicago Assembly plant on 1 March 2019. During the first half of 2025, Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.

“Applique detachment may result from incomplete adhesion of the part to door sheet-metal during installation at the vehicle assembly plant on vehicles built after a process change that stopped the use of hand rollers that aided operators in ensuring complete adhesion of the part,” Ford said on the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. [If the process isn’t broken, why change it? – AutoCrat] Continue reading →

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Door Recall – Jeep Wagoneer and Grand Wagoneer

Posted on 22 September 2025 by Ken Zino

Chrysler (FCA US) is recalling ~163,735 model year 2022-2025 Jeep Wagoneer and Jeep Grand Wagoneer SUVs. The so-called DLO [door Day Light Opening. Supplied by Cooper-Standard – AutoCrat] trim on the driver and passenger doors may not have been installed properly, which can allow it to detach. A DLO trim which detaches from the vehicle may create a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Customers may notice that the DLO trim has started to separate from the vehicle.

“The DLO trim may not have been properly secured at the vehicle assembly plant and may detach from the vehicle,” FCA said in the mandatory safety defect recall filing with the National Highway Traffic Safety Administration(NHTSA). Continue reading →

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