-
Recent Posts
- BMW Group Sales Barely Increase in 2025
- Mercedes AMG 2026 Experience Goes Off-Road
- Manufacturer Websites Lack Product Details?
- Chinese RoboVan Maker Neolix Debuts Next Gen Products
- Cox Fleet Commences for Trucking and other Industries
- UK New Car Registrations at 2M during 2025
- Ford Motor 2025 U.S. Sales Posted at 2.2 Million
- GM at Top of U.S. Auto Sales in 2025
- Audi Recalls Seat Belts for Child Seat Retention Failures
- Porsche Recalls More Than 173,000 Vehicles for Rear Visibility
- Ford Recalls Previous Expedition Roll-Away Recall Repair
- BMW Group Adds Alpina Brand
- Milestones – 50 Years of the VW Golf GTI
- EPA Administrator and Trump Booster Zeldin Praises Himself
- Happy Clean New Year California Air Resources Board!
Recent Comments
- Ken Zino on Ford Fuel Injector Leak Recall Now at ~694,000
- Laverne Oliver on Ford Fuel Injector Leak Recall Now at ~694,000
- Magna on its Share Repurchase Plan in reference to on Magna Posts Solid Q3 2025 Earnings Gain
- Daniel Ricciardo Global Ford Racing Ambassador on Ford Performance Rebranded as Ford Racing
- Gen 3 2026 Nissan Leaf Less than $30,000? | AutoInformed on Milestones – Nissan Begins Assembly of 2013 LEAF EV in Tennessee
Archives
Meta
Category Archives: customer satisfaction
Bad Brakes! Recalls on Ford Expeditions, Lincoln Navigators
Ford Motor Company (NYSE: F) is recalling ~274,000 2022-2024 model year Navigator and Expedition SUVs for failing brakes.
“The front brake line may have been bent during the engine installation process at Ford’s Kentucky Truck final assembly plant,” according to the mandatory safety defect recall filing made public today by the National Highway Traffic Safety Administration. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Expedition recalls, Ford Motor brake recall 25S47, Ken Zino, Lincoln Navigator Recalls, National Highway Traffic Safety Administration, NHTSA brake recall number 25V314 or 25V-314, X @KenAutoinformed
Leave a comment
Hyundai Fire Risk Recall on 2025 Palisade SUVs
Hyundai Motor America is recalling ~600 Korean-made 2025 model Hyundai Palisade SUVs. An insufficient seal from Korean supplier MNEX on the controller for the electric oil pump may allow moisture to accumulate in the printed circuit board, which can cause an electrical short circuit and result in a fire. Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed.
“The tooling used for sealing the EOP controller housing during supplier manufacturing contained a damaged spring,” Hyundai told the National Highway Traffic Safety Administration, which made this mandatory recall filing public this morning. Drivers may perceive a burning/melting odor or the illumination of Malfunction Indicator Light. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Hyundai Palisade recall 278, Hyundai Palisade SUV recall 278, Ken Zino, Korean supplier MNEX recalls, National Highway Traffic Safety Administration, NHTSA Hyundai Palisade SUV recall 25V291 or 25V-291, NHTSA Hyundai recall 25V291 or 25V-291, X @KenAutoinformed
Leave a comment
Volvo Car USA Rearview Camera Software Recall
Volvo Car USA is recalling ~413,000 model year 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, and 2023-2025 S60, V60, V60CC and XC90 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. These Volvos fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111 on Rear Visibility. The center display will show “Camera is temporarily not available”.
Wide Angle Vision Module (WAM) Software from Google is the problem. “A fault code may be set under certain conditions, which could result in the backup camera image to not be available for the rest of the driving cycle. Park assist warnings, rear automatic braking and cross traffic alert will still be functional if the vehicle is equipped with those features, which will automatically stop the car if an obstacle is detected,” Volvo told the National Highway Traffic Safety Administration, which made the mandatory recall filing public this morning. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, news analysis, quality, recalls, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, C40, ICUP or Google built-in infotainment system safety recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA Volvo recall 25V282 or 25V-282, S60, S90, V60, V90, V90CC, Volvo Car recall R10320, Volvo Recalls, X @KenAutoinformed, XC40, XC60
Leave a comment
Volkswagen Recalls ID.BUZZ Third Row Seats
Volkswagen Group of America is recalling ~6000 model year 2025 ID. BUZZ vehicles. The third-row rear bench is wide enough for three passengers, but is designed for two passengers and equipped with two seat belts. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, Occupant Crash Protection.
“Based on the third-row rear bench seating surface width, the vehicle is required to have three DSPs. The third-row rear bench in the ID.Buzz has only two DSPs and with this only two seat belts available. If three passengers were to be seated the third-row rear bench, there would be insufficient seat belts for all three passengers. This could increase the risk of an injury for passengers in the event of a crash,” Volkswagen said in the mandatory safety defect recall filing made public today by the National Highway Traffic Safety Administration. Continue reading
Posted in auto news, customer satisfaction, design and styling, news analysis, recalls, safety
Tagged 2025 VW ID.BUZZ recalls, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, NHTSA Campaign Number 25V269 or 25V-269, Volkswagen Group of America, Volkswagen recall 72LC, X @KenAutoinformed
Leave a comment
Latest Ford Recalls – Bronco SUVs and F-150 Pickups
Ford Motor Company (NYSE: F) is recalling 2022-2023 model year Bronco SUVs, 2023 F-150 Lightning pickups and 2025 F-150 pickups for The 360-degree view camera; the high-voltage battery pack; and the air bag warning label, respectively. All told ~129,000 Ford products are affected – a relatively small number for the automaker.
“Missing or loose retention nuts on the high voltage battery junction box bus bars in the high voltage battery pack may result in electrical arcing, which can increase the risk of fire. In addition, a ‘Stop Safely Now’ message may occur in the instrument cluster followed by loss of motive power, which can increase the risk of a crash.” Ford said in the mandatory safety defect recall filing mad public by the National Highway Traffic Safety Administration this morning about what appears to be the most serious recall.
Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Bronco recall 23S48, Ford F-150 pickup recalls 24S11 and 25C12, Ken Zino, NHTSA recall campaigns 25V271 25V272 25V273, X @KenAutoinformed
Leave a comment
GM Recalls 1.14 Million V8 Engines for Failures and Fires
General Motors is recalling more than a million V8 engines used in 2021 – 2024 model year Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, and GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with the 6.2L V8 gas engine (RPO L87). The connecting rod and/or crankshaft engine components in these vehicles may have manufacturing defects that can lead to engine damage and engine failure. This safety defect recall follows years of GM investigating the problem and concluding that no problem existed. However, the National Highway Traffic Safety Administration (NHTSA) continued its investigation based on persistent complaints from users, NHTSA had an active engineering analysis open when GM made the recall decision.
In the required safety defect recall filing – only some of it was made public by NHTSA, GM said “Engine teardown analysis identified two primary root causes, both of which are attributable to supplier manufacturing and quality issues: (1) rod-bearing damage from sediment on connecting rods and crankshaft-oil galleries; and (2) out of specification crankshaft dimensions and surface finish.” The supplier will remain publicly unknown until all the documents are made public, which is likely next Monday in AutoInformed’s experience. Continue reading
Posted in auto news, customer satisfaction, litigation, manufacturing, news analysis, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, GM 6.2-liter L87 V8 engine failure recall, GM recall number N252494000, Ken Zino, NHTSA Campaign 25V274 or 24V-274, X @KenAutoinformed
Leave a comment
Seat Belt and Electrical Recalls from Mercedes-Benz USA
Mercedes-Benz USA is recalling a previous recall for fuse boxes, electronic stability control programming and driver’s side seat belt covers, according to documents made public this morning by the National Highway Traffic Safety Administration. First, an incorrect fuse box that was not designed for the vehicle may have been installed. Second, the vehicle’s electronic stability program (ESP) may display an incorrect warning light during an ESP system failure. Third, the driver-side seat belt cover may not be properly installed on the seat belt tensioner, which can cause the seat belt anchor to come loose.
All told ~6700 vehicles are affected. NHTSA recall campaigns are 25V255 or 25V-255, 25V254 or 25V-254, 25V253 or 25V-253. Planned owner notification dates are not until June 2025. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, news analysis, quality, recalls, safety, software recalls
Tagged 25V253 or 25V-253, 25V254 or 25V-254, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Bosch Engineering GmbH, Ken Zino, mbusa, Mercedes-Benz NHTSA recall campaigns 25V255 or 25V-255, Mercedes-Benz recalls in the United States, Mercedes-Benz USA, X @KenAutoinformed
Leave a comment
Ford Recalls Expedition and Navigator SUVs for Bad Brakes
Ford Motor Company (NYSE: F) is recalling ~124,000 model year 2017-2018 F-150, Expedition, and Lincoln Navigator SUVs. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster. Customer complaints to the National Highway Traffic Safety Administration prompted this latest expansion of a previous safety defect recall.
“In some of the affected vehicles, a seal in the rear of the brake master cylinder may become compromised, allowing brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a predetermined level, the driver will be alerted that brake system service is required by a combination of an audible chime, a full screen message center alert, and illumination of the red brake warning indicator,” Ford said in the mandatory safety defect recall notification made public this morning by NHTSA. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Expedition brake recalls, Ford Expedition recalls, Ford Motor brake recall 25S37, Ford Motor recall, Ken Zino, Lincoln Navigator brake recalls, NHTSA recall 25V236 or 25V-236, X @KenAutoinformed
Leave a comment
UAW Members OK Strike at General Dynamics Electric Boat
UAW President Shawn Fain and Local 571 President Bill Louis yesterday with more than a thousand union members announced a “major escalation” in the ongoing labor dispute at General Dynamics Electric Boat. The marine drafters, a highly skilled workforce responsible for designing the U.S. Navy’s nuclear submarine fleet, have voted to authorize a strike against their employer. The decision underlines growing frustration with the defense contractor, which has reported massive profits even as the workers behind a foundation of the nation’s nuclear deterrence fight for a contract that delivers on their priorities: fair pay, retirement security for all, and dignity on the job. Continue reading
Posted in customer satisfaction, economy, electric vehicles, labor issues, manufacturing, news, shows and events
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, General Dynamics Electric Boat, JoAnna McClenathan, Ken Zino, Local 571 President Bill Louis, UAW President Shawn Fain, X @KenAutoinformed
Leave a comment
Porsche Taycan Hybrid Airbag Recall
Porsche Cars North America is recalling ~10,000 2022-2023 model year Taycan hybrid EVs. An occupant classification system error may deactivate the front-passenger air bag.
“The occupant classification system for automatic airbag activation/deactivation in the front passenger seat can trigger a fail-safe mode due to a manufacturing error, which deactivates the airbag in the front passenger seat,” Porsche said in the mandatory recall filing made public by the National Highway Traffic Safety Administration this morning. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, Lear Corporation recalls, NHTSA Porsche Taycan recall 25V221 or 25V-221, Porsche Taycan recall ASA2, X @KenAutoinformed
Leave a comment
Blank Screen – Audi Instrument Panel Software Recalls
Audi (Volkswagen Group of America) is recalling more than 44,000 model year 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Because of a software error, the instrument panel display may fail.
“A vehicle’s virtual cockpit instrument cluster may shut down because of detection of an internal fault. When this occurs the engine speed (RPM), vehicle speed and gear/mode indicators will not be displayed. In addition to this, other information, such as time, date and mileage are also not displayed,” Audi said in the mandatory filing made public this morning by the National Highway Traffic Safety Administration. Continue reading
Posted in customer satisfaction, manufacturing, news analysis, quality, recalls, safety, software recalls
Tagged 2021 A6 Sedan A7 A8 Sedan recalls, Audi recall 90VC, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, NHTSA Recall Number 25V201 or 25V-201, Q7and Q8recalls, Robert Bosch GmbH recalls, RS6 Avant recalls, RS7 and RSQ8 recalls, S6 Sedan recalls, S7 S8 A6 Allroad and SQ7 recalls, X @KenAutoinformed
Leave a comment
Pew Research on Trump Versus the Media
A Federal Judge has ordered the Trump Administration to reestablish access of The Associated Press to government facilities after The AP refused to use Gulf of Mexico decree from Trump. This prompted the independent Pew Research Center to release its polling data on opinions of, well, the threadbare Trump versus the media attacks.
“Americans are more likely to say the Trump administration has been too critical of the media (46%) than to say the administration has not been critical enough (22%), while 29% say the administration has been mostly fair. Democrats are much more likely than Republicans to say the Trump administration has been too critical of the news media (70% vs. 23%),” Pew noted. Continue reading
Posted in customer satisfaction, fools 'n frauds, news, news analysis, people, shows and events, Trump Truth Tests
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, pew research center, The Associated Press, Trump versus the media, X @KenAutoinformed
Leave a comment
BMW North America Recalls 2025 xDrive Models
BMW of North America is recalling more than 4000 model year 2025 330i, 330i xDrive, 530i, 530i xDrive, 4 Series Coupe (430i, 430i xDrive), 4 Series Convertible (430i, 430i xDrive), 4 Series Gran Coupe (430i, 430i xDrive) and X3 30 xDrive vehicles. The electrical connection between the Chinese-made starter-generator and battery may come loose. The supplier is Shanghai Valeo Auto-Elec System Company.
“This safety recall involves the power connector component of the starter- generator which may not have been produced by the supplier according to specifications. During the supplier production process, a gap could form at the connector location. If a gap exists, this could cause a loose connection between the connector and the positive battery cable (or wiring harness). As a result, resistive heating could start to occur,” BMW said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, electronics, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, BMW of North America recalls, BMW xDrive recalls, Ken Zino, NHTSA 25V-202 or 25V202, Shanghai Valeo Auto-Elec System Company recalls, X @KenAutoinformed
Leave a comment
Light Truck Tread Separation Recall from Michelin Tire
Michelin North America is recalling ~7000 Agilis Cross Climate C-Metric tires, size 185/60R15C. This is a an aftermarket replacement all weather tire. If placed into service, the affected tires may not provide the expected performance and could potentially increase the risk of a crash.
“Chunks of tread rubber may detach from the shoulder blocks. As such, these tires fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 139, New Pneumatic Radial Tires for Light Vehicles,” Michelin told the National Highway Traffic Safet Administration in the mandatory safety defect recall filing. NHTSA made the Michelin tire recall public this morning. Continue reading →