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Category Archives: customer satisfaction
Toyota Releases More Details on Vehicle Certification Fraud
“All the cases are related to certification. The certification system in Japan verifies whether a product meets the established standards mainly in the fields of safety and environment using measurement methods in accordance with rules. Vehicles can only be manufactured and sold after meeting certification test standards. The point of this issue is that the vehicles were mass-produced and sold without going through the correct certification,” Toyoda said. Continue reading
Posted in auto news, customer satisfaction, engineering, litigation, news analysis, safety
Tagged akio toyoda, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Customer First Promotion Group, Daihatsu, Hino, Ken Zino, MLIT, Shinji Miyamoto, Toyota Group, Toyota Industries
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UAW Strikes Again – This Time at Penske Logistics in El Paso
Members of UAW Local 286 walked off the job this morning in an “unfair labor practice strike” following the company’s “refusal to negotiate a first contract in good faith.” More than 40 workers in the clerical unit of the Penske Logistics operation in El Paso, TX, voted to form their union more than a year ago. They have allegedly been stonewalled by the company in their attempt to win a first contract. Members are seeking fair pay, real paid time off, and better benefits, particularly health care. Penske Logistics did not immediately respond to an AutoInformed request for comment.
“The company’s refusal to sit down with workers and hash out a deal with fair pay and benefits so workers can care for their families is unacceptable,” said UAW Region 8 Director Tim Smith. “It’s time for Penske to get serious and negotiate in good faith.” Continue reading
Posted in auto news, customer satisfaction, labor issues, news analysis, transportation
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, health insurance, Ken Zino, Penske Logistics in El Paso, Tim Smith, UAW Local 286, UAW Region 8, United Automobile Aerospace and Agricultural Implement Workers of America
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UAW Petitions NLRB Over Mercedes Alabama Vote
Over 2000 Mercedes workers voted yes to win their union after an unprecedented, illegal anti-union campaign waged against them by their employer. What that tells us is that in a fair fight, where Mercedes is held accountable to following the law, workers will win their union. All these workers ever wanted was a fair shot at having a voice on the job and a say in their working conditions. And that’s what we’re asking for here. Let’s get a vote at Mercedes in Alabama where the company isn’t allowed to fire people, isn’t allowed to intimidate people, and isn’t allowed to break the law and their own corporate code, and let the workers decide,” the UAW said in a statement to AutoInformed. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, labor issues, litigation, manufacturing, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, CAR Center for Automotive Research, EQE and EQS electric vehicles, GLE and GLS SUVs, Ken Zino, mercedes-benz, Mercedes-Benz Plant Tuscaloosa, nlrb, Shawn fain, uaw
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Volkswagen Group Recalls ID.4 EVs for Bad Software
Volkswagen Group of America is recalling ~80,000 2021-2023 ID.4 compact electric SUVs. Bad software in the affected electric vehicles may have center displays and instrument panel displays from LG Electronics in Poland that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. Continue reading
Posted in customer satisfaction, electric vehicles, electronics, engineering, mobility company, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Federal Motor Vehicle Safety Standard 101 and 110, Ken Zino, LG Electronics in Poland, NHTSA 24V344. ID.4 recalls, software recalls, Volkswagen Group of America recalls
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Hyundai Capital America Fined for Civil Rights Violations
“Members of our Armed Forces should not have to worry about having their cars repossessed while they are in military service,” said Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division. Continue reading
Posted in auto news, customer satisfaction, litigation, news analysis
Tagged Assistant Attorney General Kristen Clarke, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Civil Rights Violations, DOJ Civil Rights Division, Hyundai Capital America, Ken Zino, Servicemembers Civil Relief Act, U.S. Justice Department
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Ford Maverick Pickups Recalled for Tail Light Failures
Ford Motor Company is recalling more than 243,000 Maverick vehicles. The Body Control Module (BCM) on 2022-2024 models may deactivate one or both rear tail-lights without warning. The problem appears to simple math error during the design phase of product development. The rear lamps use two position bulbs on a single circuit. However, the BCM current threshold was calibrated to the current draw for one bulb. This is a variation and expansion of a previous rear light recall. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, recalls, safety
Tagged 23V-848 or 23V848. National Highway Traffic Safety Administration, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, ford recalls, Ken Zino, Maverick recalls, nhtsa, NHTSA 24V-293 or 24V293, software safety defects and recalls
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Hyundai Expands Genesis Sudden Power Loss Recall
“The low-pressure fuel pump assemblies in the vehicles may contain impellers that can deform under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump,” the NHTSA filing said. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Genesis GV70 GV80 G80 G90 recalls, genesis recalls, Hyundai recall 022G, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V282 or 23V630
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IIHS Toughens Front Crash Prevention Testing
“This is a vital update to one of our most successful test programs,” IIHS President David Harkey claimed. “The vast majority of new vehicles now come with automatic emergency braking, and our research shows the technology prevents as many as half of all front-to-rear crashes. This new, tougher evaluation targets some of the most dangerous front-to-rear crashes that are still happening.” Continue reading
Southern Labor Rights Boosted at VW. Daimler Next
The battle with VW management – a later day version of the Ford Rouge battle of the bridge, included outrageous interference by VW management instead of the neutrality stipulated under US labor laws. The Chattanooga plant has now become the symbol and rallying point of the tough fight for workers’ rights, bringing national or global attention* to the struggles and potential of unionizing in the South. Daimler Truck is next. Continue reading
Posted in auto news, customer satisfaction, economy, labor issues, manufacturing, milestones, people
Tagged Atle Høie IndustriALL, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Daimler Truck North America, Freightliner trucks, Ken Zino, Kenny Dellinger, Martin Daum, Shawn fain, Thomas Built Buses, uaw, Western Star trucks
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Sudden Power Loss Recall – Bronco Sport, Maverick Trucks
“An insufficient calibration strategy for detecting sudden battery degradations during a drive cycle can lead to (a) a vehicle that is unable to restart after an auto start/stop event or (b) experience a stall while coming to a stop at low speed. Either may be accompanied by a loss of 12-volt accessories, including hazard lights,” Ford said in the required filing with the National Highway Traffic Safety Administration, which the Federal safety agency made public today. NHTSA prompted the recall. Continue reading
Posted in customer satisfaction, electronics, engineering, news analysis, public health, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford recall 24S24, ford recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V267
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Ford Again Recalls Bronco Sport and Escape SUVs for Fires
Ford Motor Company (NYSE: F) is recalling more than 420,00 2022-2023 Bronco Sport and 2022 Escape vehicles because of engine fires. Affected SUVs are equipped with 1.5-liter engines where a fuel injector may crack and leak fuel inside the engine compartment, Ford said in the required filing that the National Highway Traffic Safety Administration made public this morning. This is an expansion of a previous fire recall since the original remedy was inadequate on what was then called the Dragon engine. Continue reading
Posted in auto news, customer satisfaction, electronics, news analysis, public health, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Bronco recalls, Bronco sport recalls, Ford Bronco recalls, Ford Escape recalls, Ford recall 24S16, ford recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V187
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Mercedes-Benz Alabama Workers Ask NLRB for Union Vote
Energy appears to be on the side of the union. Alabama has been a so-called “right to work state (for less?) since 2016, meaning that union-membership is not required for employment. By late February, less than two months after Mercedes workers went public with their drive to join the UAW, a majority of them had signed union cards.
The Mercedes workers are part of the growing national movement of non-union autoworkers organizing to join the UAW in the wake of the historic Stand Up Strike victory at the Big Three auto companies last fall. More than 10,000 non-union autoworkers have signed union cards in recent months, with public campaigns launched at Mercedes, Volkswagen, Hyundai in Montgomery, Ala., and Toyota in Troy, Mo. Workers at least two dozen other facilities are also actively organizing. The main event in this fight will likely be at Tesla in AutoInformed’s view with Twitter owner Elon Musk, mustering all the anti-worker tweets he can. Continue reading
Posted in auto news, customer satisfaction, economy, labor issues, manufacturing, milestones, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, elon musk, Ken Zino, Mercedes-Benz Tuscaloosa Alabama, National Labor Relations Board, tesla, uaw
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NHTSA Fire Alert – Park Outside! 2020-2024 Kia Tellurides
The National Highway Traffic Safety Administration said today in a Consumer Alert that Kia America has issued a “park outside” recall for 462,869 model year 2020-2024 Telluride vehicle. There is a risk of fire while parked or driving in the vehicles. Kia is advising owners to park their vehicles outside and away from other vehicles and structures until the recall repair has been completed. Continue reading →