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Category Archives: customer satisfaction
Ford Again Recalls Bronco Sport and Escape SUVs for Fires
Ford Motor Company (NYSE: F) is recalling more than 420,00 2022-2023 Bronco Sport and 2022 Escape vehicles because of engine fires. Affected SUVs are equipped with 1.5-liter engines where a fuel injector may crack and leak fuel inside the engine compartment, Ford said in the required filing that the National Highway Traffic Safety Administration made public this morning. This is an expansion of a previous fire recall since the original remedy was inadequate on what was then called the Dragon engine. Continue reading
Posted in auto news, customer satisfaction, electronics, news analysis, public health, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Bronco recalls, Bronco sport recalls, Ford Bronco recalls, Ford Escape recalls, Ford recall 24S16, ford recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V187
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Mercedes-Benz Alabama Workers Ask NLRB for Union Vote
Energy appears to be on the side of the union. Alabama has been a so-called “right to work state (for less?) since 2016, meaning that union-membership is not required for employment. By late February, less than two months after Mercedes workers went public with their drive to join the UAW, a majority of them had signed union cards.
The Mercedes workers are part of the growing national movement of non-union autoworkers organizing to join the UAW in the wake of the historic Stand Up Strike victory at the Big Three auto companies last fall. More than 10,000 non-union autoworkers have signed union cards in recent months, with public campaigns launched at Mercedes, Volkswagen, Hyundai in Montgomery, Ala., and Toyota in Troy, Mo. Workers at least two dozen other facilities are also actively organizing. The main event in this fight will likely be at Tesla in AutoInformed’s view with Twitter owner Elon Musk, mustering all the anti-worker tweets he can. Continue reading
Posted in auto news, customer satisfaction, economy, labor issues, manufacturing, milestones, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, elon musk, Ken Zino, Mercedes-Benz Tuscaloosa Alabama, National Labor Relations Board, tesla, uaw
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UAW Files Anti-Labor Charges in Germany Against Mercedes
“MBUSI’s actions not only violate U.S., German and international law, they also violate Mercedes-Benz’s Principles of Social Responsibility and Human Rights. Those principles state: In the event of organization campaigns, the company and its executives shall remain neutral; the trade unions and the company will ensure that employees can make an independent decision” the UAW said.
“Mercedes-Benz’s aggressive anti-union campaign against U.S. autoworkers in Alabama is a clear human rights violation under the German Act on Corporate Due Diligence Obligations in Supply Chains. If found guilty, Mercedes-Benz faces billions in penalties, including significant fines and bans on government contracts,” the UAW said. Continue reading
Posted in auto news, customer satisfaction, labor issues, litigation, manufacturing, milestones, news analysis, people
Tagged Alabama football Coach Nick Saban, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, German law on Corporate Due Diligence Obligations in Supply Chains, Ken Zino, LkSG, Mercedes-Benz Principles of Social Responsibility and Human Rights, Mercedes-Benz U.S. International, UAW Files Anti-Labor Charges in Germany Against Mercedes-Benz
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Volkswagen Recalls Audi E-Tron models for Battery Fires
Volkswagen Group is recalling various 2022-2024 Audi E-Tron GT and the RS versions because the high-voltage battery may undergo a short circuit without warning and cause a fire. This is the result of the same safety defect that caused the recall of Porsche Taycan hybrids, according to documents released today by the National Highway Traffic Safety Administration. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, manufacturing, recalls, safety
Tagged Audi recalls, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, National Highway Traffic Safety Administration, nhtsa, NHTSA recall 24V-228 or 24V228, Volkswagen Audi recall 93VM or 93VN
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Porsche Recalls Taycan Hybrids for Battery Fires
Porsche Cars North America is recalling various Taycan models from the 2020 through the 2023 model years because the high-voltage battery may undergo a short circuit without warning within the battery modules of its first four-door electrified SUV. According to the required safety defect filing released by the National Highway Traffic Safety Administration today, the hybrid battery modules were produced by LG energy Solution in Wrocław, Poland. Continue reading
Posted in customer satisfaction, electric vehicles, manufacturing, quality, recalls
Tagged 24V-215, 24V217 or 24V-217, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, LG Energy Solution battery recalls, NHTSA 24V215, Porsche recall ARA4 and ARA5, Porsche Taycan recall
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Home EV Charging More Satisfying Than Public Charging
Home charging offers a much more satisfying experience for electric vehicle owners when compared with public charging, according to the J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Home Charging StudySM, released today. Thus the EV experience is similar to bathroom satisfaction in AutoInformed’s view. Continue reading
Posted in customer satisfaction, electric vehicles, news analysis, shows and events
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Brent Gruber, J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Home Charging Study SM, Ken Zino, PlugInsights, PlugShare
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New Dodge Charger, Chrysler 300, Ram ProMaster Recalls updated
Chrysler (FCA US or Stellantis) is recalling ~285,000 2018-2021 model year Dodge Charger and Chrysler 300 vehicles. Chrysler is also recalling certain 2021-2022 Ram ProMaster vehicles, according to documents released this morning by the National Highway Traffic Safety Administration.
The Dodge Charger and Chrysler 300 is potentially more urgent because the right and left side curtain air bag inflators may rupture due to a manufacturing defect. The sudden rupture of the inflator due to stress cracking from moisture could send shrapnel into the interior, potentially causing serious injuries. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged 91C, 92C., auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Chrysler (FCA US) recall numbers 83C 91C 92C., Chrysler recalls, Dodge Charger recalls, Joyson Safety Systems, Ken Zino, NHTSA 24V197, NHTSA 24V198, NHTSA Recall 25V592 or 25V-592, ram, recalls
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Toyota to Build New Tokyo Corporate Headquarters
Toyota Motor Corporation said today it will sign a new agreement with Keikyu Corporation stemming from the agreement signed in 2020 to serve as a joint operator in the development of the Shinagawa Station West Exit area of Tokyo. The deal involves land, well as the joint construction and operation of a planned building to promote urban development.
Toyota will open a new Tokyo Head Office in FY2030 in the building. The area is expected to see improvements in urban functions with the opening of the MAGLEV line and other projects going forward. Continue reading
Posted in auto news, customer satisfaction, design and styling, mobility company, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Autonomous/Automated, CASE, connected, Electric, Keikyu corporation, Ken Zino, New Toyota Motor Tokyo Head Office, Shared, Shinagawa Station, Urban Development
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Chinese Junk Watch – Starbucks Mugs Recalled
The U.S. Consumer Product Safety Commission (CPSC) said today that gift sets containing a ceramic mug with metallic coating that bears Starbucks branding are being recalled because of hand injuries caused by use of the Nestlé mug. They were sold in 11 oz. and 16 oz. sizes as part of gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention. Continue reading
Posted in customer satisfaction, manufacturing, public health, quality, recalls, safety
Tagged (CPSC) Nestlé mugs recall, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, CPSC 24-171, Ken Zino, Nestlé USA, Nexcom, recalled Starbucks mugs, Target, U.S. Consumer Product Safety Commission, Walmart
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EPA Finally Bans Chrysotile Asbestos
“Today’s rule is a positive first step to give all Americans a future free of exposure to asbestos – a carcinogen that has killed far too many. This dangerous substance has been banned in more than 50 countries around the world, and the United States is finally starting to catch up. An immediate ban on the import of chrysotile asbestos for the chlor-alkali industry is a long overdue step forward for public health. However, it cannot be the end of the road when it comes to phasing out other dangerous asbestos fibers, and Congress has a role to play here when it comes to providing stronger protections for our health,” said Senator Jeff Merkley. Continue reading
Posted in customer satisfaction, environment, litigation, news analysis, public health, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, chlor-alkali sector, chrysotile asbestos, Ken Zino, nuclear materials disposal, radioactive materials
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Jaguar Land Rover North America Recalls I-Pace EVs
Jaguar Land Rover North America is recalling 2019 I-Pace SUV vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. The high-voltage battery in the electric Jaguar may overheat, which is a potential fire hazard. These vehicles were built at the Graz Vehicle Assembly Plant in Poland from 6 June – 31 October 2018 and use a Polish-built battery from Chinese LG energy Systems. They were previously recalled under NHTSA 23V369 and will need to have the new safety defect remedy completed. Continue reading
Posted in connected vehicles, customer satisfaction, electric vehicles, electronics, engineering, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, EV recalls, Jaguar I-Pace recalls, Jaguar recall H484, Ken Zino, LG Energy Systems battery recalls, National Highway Traffic Safety Administration, NHTSA 23V369, NHTSA recall 24V183, Tata Group
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More Ford Safety Recalls on Bronco, Explorer, Maverick SUVs
Ford Motor Company (NYSE: F) is recalling 2023-24 Bronco, 2020 Explorer and 2024 Maverick SUV models, according to documents released this morning by the National Highway Traffic Safety Administration. Affected vehicles with various safety defects include Bronco child safety locks, previously recalled Explorer rearview cameras, and Maverick fuel tank leaks or potential fires. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Bronco recalls, Explorer Recalls, Ken Zino, Maverick recalls, National Highway Traffic Safety Administration, nhtsa, NHTSA 24V185, NHTSA 24V188, NHTSA 24V189
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Another Tesla Software Recall – Pedestrian Warnings
Tesla (NASDAQ: TSLA) is recalling 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. A factory reset over the air (OTA) muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles,” which could increase the risk of collision.* Continue reading
Posted in auto news, connected vehicles, customer satisfaction, electric vehicles, electronics, engineering, mobility company, news, news analysis, public health, recalls, safety, software defined vehicles
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, forward collision warnings, Ken Zino, National Highway Traffic Safety Administration, NHTSA recall 24V153, pedestrian safety, Tesla recall SB-24-00-006
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Sudden Power Loss Recall – Bronco Sport, Maverick Trucks
“An insufficient calibration strategy for detecting sudden battery degradations during a drive cycle can lead to (a) a vehicle that is unable to restart after an auto start/stop event or (b) experience a stall while coming to a stop at low speed. Either may be accompanied by a loss of 12-volt accessories, including hazard lights,” Ford said in the required filing with the National Highway Traffic Safety Administration, which the Federal safety agency made public today. NHTSA prompted the recall. Continue reading →