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- Trumpoline – EV Sales Increase in Q3 2026!
- Annals of Marketing – Subaru on Travel and Pets
- MBUSA Recalls 30,000 Vehicles for Brake Hose Failures
- Ram 1500 Recall for Bad Tire Pressure Monitoring
- Cause of Ongoing Volkswagen ID.4 Battery Fires Unknown
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- Trump Mis-Administration – Record High Gas Prices Persist
- Volvo Cars Research Shows Equal Protection for Men, Women
- Editorial – To The Republic For Which Our Flag Stands
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- Governor Gretchen Whitmer on Trump Mis-Administration – Record High Gas Prices Persist
- NHTSA on Steering Loss – Ford Recalls F-Series Trucks
- AAA on AAA – August 20 Gasoline Prices Highest Ever!
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- Jeff Badman on Ford Motor Recalls 850,000 Vehicles for Sudden Stalling
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Category Archives: customer satisfaction
Trump Tax Cuts for Rich among other things Wildly Unpopular
Data for Progress said today that House Republicans currently debating budget reconciliation are planning to extend and expand President Trump’s 2017 tax cuts for corporations and high-income households, which are expected to cost trillions in the coming years. To pay for this, GOP Congress members have proposed slashing health care, food assistance, education funding, and many tax credits benefiting low-income communities and shifting costs to states and families.
Together with the Student Borrower Protection Center and Groundwork Collaborative, Data for Progress conducted a survey from 31 January – 2 February measuring voter sentiment toward cuts to federal funding and tax breaks for the wealthy. The poll shows that many government programs are very popular with likely voters: Medicare, Medicaid, Social Security, and SNAP each have support from more than 3 in 4 respondents. Continue reading
Posted in connected vehicles, customer satisfaction, economy, fools 'n frauds, news, news analysis, people, public health, shows and events, Trump Truth Tests
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Data for Progress, Groundwork Collaborative, House Republicans, Ken Zino, Medicaid, Medicare, Social Security, Student Borrower Protection Center, X @KenAutoinformed
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J.D. Power – Three Year Old Vehicle Problems Up
The results of this year’s study are consistent with the results of the J.D. Power 2022 Initial Quality StudySM which tracked problems early in the ownership period of 2022 model-year vehicles. That year, initial vehicle quality notably declined from 2021, and problems also reached a record high. Three years later, the issues continue to be problematic for owners, according to findings of the 2025 VDS. (read Ken Zino of AutoInformed.com on Vehicle Quality Flaws at 36-Year Record High) Continue reading
Posted in auto news, awards, car sharing, customer satisfaction, electric vehicles, electronics, engineering, manufacturing, mobility company, news analysis, quality, software recalls
Tagged 2025 J.D. Power VDS, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, J.D. Power 2025 U.S. Vehicle Dependability Study, J.D. Power 2025 U.S. Vehicle Dependability StudySM, Jason Norton, Ken Zino, X @KenAutoinformed
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Toyota Recalls 2024-2025 Tacoma Models for Bad Brakes
Toyota Motor North America is recalling more than 106,000 model 2024-2025 Tacoma 4-wheel-drive vehicles built in Mexico and California. The clearance between the rear brake hose and wheel may allow mud and dirt to build up, which can damage the brake hose and lead to a brake fluid leak. Continue reading
Posted in auto news, car sharing, customer satisfaction, engineering, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, NHTSA 25V058 or 25V-058, Toyota recalls 25TB04 and 25TA04, toyota tacoma recalls, X @KenAutoinformed
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Ford Recalls Expeditions, Super Dutys and Lincoln Corsairs
Ford Motor Company (NYSE: F) is recalling more than 72,000 model 2021 Expedition, 2021-2022 Super Duty F-250, F-350, F-450, F-550, F-600, and 2020-2022 Lincoln Corsair vehicles. The rearview camera may display a blank or distorted image.
In the required safety defect recall notification made public by the National Highway Traffic Safety Administration this morning, Ford said it doesn’t have fix for the safety defect. The remedy is currently under development. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, manufacturing, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Expedition F-Series and Lincoln Corsa recalls, Ford Recall 25S05, Ken Zino, Magna camera recalls, NHTSA recall 25V048 or 25V-048, X @KenAutoinformed
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Toyota Recalls a Previous Bad Airbag Recall
“An electrical connection inside the steering column’s spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver’s air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection,” Toyota said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Continue reading
Posted in auto news, customer satisfaction, electronics, manufacturing, news analysis, quality, recalls, safety
Tagged and NX350, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Corolla Cross, Corolla Cross Hybrid, fmvss 208, highlander, highlander hybrid, Ken Zino, Lexus 2023-2024 NX250, Lexus RX350, National Highway Traffic Safety Administration. Lexus recall 25LA02, NHTSA 23V-480 or 23V480, NHTSA 25V040 or 25V-040, tacoma, toyota corolla, Toyota recall 25TA02, X @KenAutoinformed
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Acura MDX Vehicles recalled for Bad Rear-view Cameras
American Honda Motor Company is recalling more than 9000 2025 Acura MDX vehicles for bad back-up cameras, according to a safety defect filing made public by the National Highway Traffic Safety Administration this morning.
“The touchscreen in the center console may go blank, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rear Visibility,” Honda said in the mandatory safety defect recall filing. Continue reading
Posted in auto news, customer satisfaction, electronics, manufacturing, news analysis, recalls, safety, software recalls
Tagged Acura MDX recall RKZ, Alps Alpine North America safety defects, American Honda Motor Co recalls, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, FMVSS 111 rear visibility, Ken Zino, NHTSA recall 25V032 or 25V-032, X @KenAutoinformed
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State Privacy Laws Failing to Protect Your Data
The more data companies collect about us, the more our data is at risk. When companies hold your data, the greater the odds it will be exposed in a breach or a hack and end up in the hands of identity thieves, scammers, or shadowy companies known as data brokers that buy and sell a huge amount of data about Americans “Many of these ‘privacy laws’ protect privacy in name only,” said Caitriona Fitzgerald, deputy director of EPIC. “In effect, they allow companies to continue hoarding our personal data and using it for whatever purposes they want. Big Tech should not be allowed to write the rules.” Continue reading
Posted in customer satisfaction, electronics, marketing, news, people, Privacy, shows and events
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Caitriona Fitzgerald, EPIC, Kara Williams, Ken Zino, R.J. Cross, the Electronic Privacy Information Center, U.S. PIRG Education Fund, X @KenAutoinformed
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Software Recall for Honda Pilot, Acura MDX, TLX
American Honda Motor (7267.T) is recalling ~295,000 model year 2022-2025 Acura MDX Type-S, 2023-2025 Honda Pilot, and 2021-2025 Acura TLX Type-S vehicles. A software error in the fuel injection electronic control unit (FI-ECU) may cause an engine stall or a loss of power.
In the required filing with the National Highway Traffic Safety Administration, Honda said: “Due to improper programming of the fuel injection electronic control unit settings, sudden changes in the throttle opening could cause the MIL [Malfunction Indicator Light] to illuminate and/or the engine to lose drive power, hesitate and/or stall.” Continue reading
Posted in auto news, car sharing, customer satisfaction, electronics, engineering, news analysis, quality, recalls, software recalls
Tagged 2022-2025 Acura MDX Type-S recall, Acura recall AL0, acura recalls, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Honda recall EL1, honda recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA 25V031 or 25V-031, software recalls, X @KenAutoinformed
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Ford Bronco Recalls – Shocks and Batteries
Ford Motor Company (NYSE:F) is recalling 149,449 2021-2024 Bronco vehicles. The rear shock absorbers may corrode and fail, resulting in detachment of the external reservoir. Ford is also recalling a previous recall on 272,817 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail. If the battery suddenly degrades during a drive it can lead to a vehicle that is unable to restart after an auto stop/start event or experience a stall while coming to a stop at low speed. Either of these conditions may be accompanied by a loss of 12-volt accessories, including hazard lights. Continue reading
Posted in auto news, car sharing, customer satisfaction, manufacturing, news analysis, quality, recalls, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Chinese Camel EFB battery failures, Ford Bronco and Maverick Battery Recalls, Ford Bronco shock absorber recall 25S01, Ford Motor Company, Ken Zino, NHTSA 24V267 or 24V-267, NHTSA recall 25V019 or 25V-025, NHTSA recall 25V025 or 25V-025, X @KenAutoinformed
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Used Vehicle Mileage Fees – Nissan Expands Flexible Leases
Nissan Motor Acceptance Company (NMAC) and INFINITI Financial Services (IFS) said today the SignatureFLEX lease program will expand to include drivers with legacy leases maturing on 1 Feb 2025 or after.
“SignatureFLEX is an innovative lease program that puts customers first by offering them the flexibility to manage mileage needs while avoiding lease-end overage penalties,” said Jim DeTrude, vice president, NMAC Sales & Marketing. “By including legacy leases in the program, we’re enabling a more customized lease experience to better fit their lifestyles while reducing unexpected costs.” Continue reading
Posted in auto news, customer satisfaction, marketing, news analysis
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, end of lease mileage fees and penalties, INFINITI Financial Services, Jim DeTrude, Ken Zino, Nissan Motor Acceptance Company, SignatureFLEX, X @KenAutoinformed
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Trump’s Department of Government Efficiency Executive Order
“This Executive Order establishes the Department of Government Efficiency to implement the President’s DOGE Agenda, by modernizing Federal technology and software to maximize governmental efficiency and productivity By the authority vested in me as President by the Constitution and the laws of the United States of America,” President Trump said yesterday “it is hereby ordered (read AutoInformed.com on: New DOGE Scorecard Announced to Track Trump) Continue reading
Posted in connected vehicles, customer satisfaction, economy, milestones, news, news analysis, people, shows and events, Trump Truth Tests
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Department Of Government Efficiency executive order, Donald J. Trump, Ken Zino, Trump scorecard, X @KenAutoinformed
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New DOGE Scorecard Announced to Track Trump
The American Customer Satisfaction Index (ACSI®) said today that it is introducing a new “Efficiency Gap” metric that provides insights into federal government performance through citizen experience data.
“The timing is particularly relevant as the newly announced Department of Government Efficiency (DOGE) prepares to tackle federal cost-cutting initiatives. The ACSI Efficiency Gap metric reveals significant variations across federal departments, with some performing up to 13% above the federal average while others lag by as much as 9% below – insights that could prove valuable for targeted reform efforts,” ACSI® said. Continue reading
Posted in customer satisfaction, milestones, news, news analysis, people, shows and events, Trump Truth Tests
Tagged ACSI Federal Government Study 2024, American Customer Satisfaction Index, autoinformed.com, citizen satisfaction with federal services, Department of Government Efficiency, DOGE, Forrest Morgeson, Ken Zino, Trump administration promises, Trump Truth Tests, X @KenAutoinformed
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New Tesla Recall for Bad Computers
Tesla, Inc. is recalling ~240,000 2024-2025 Model 3, Model S, 2023-2025 Model X, and 2023-2025 Model Y vehicles because a computer circuit board may short circuit, according to documents made public today by the National Highway Traffic Safety Administration.
“On a small percentage of affected vehicles, upon vehicle power up, a reverse current may cause a shorting failure on the car computer board, resulting in the loss of rearview camera functionality,” Tesla said in the mandatory safety defect recall filing. Continue reading
Posted in connected vehicles, customer satisfaction, electric vehicles, electronics, engineering, manufacturing, news analysis, quality, recalls, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, elon musk, FMVSS 111 rear visibility, Ken Zino, NHTSA 25V002 or 25V-002, Tesla recall SB-25-00-001, Tesla Recalls, X @KenAutoinformed
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Volvo Car USA Recalls EX90s for Headlight Failures
Volvo Car USA is recalling 2025 EX90 electric full-size SUVs. Due to a software error in the low power controller (LPC), the headlight shutters may close over the high and low beams while driving, according to the mandatory safety recall filing made public today by the National Highway Traffic Safety Administration. A Temporary DIM message is displayed for 2-3 seconds during the safety defect. Continue reading →