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Category Archives: customer satisfaction
GEICO, Progressive Insurance Hit on Price Discrimination
Consumer Watchdog has petitioned the California Department of Insurance to reject GEICO’s and Progressive’s use of occupation in raising auto insurance rates. Continue reading
2016 Reliability Study – Ford F150 Not Recommended
Fiat-Chrysler continue to be a depressing example of Detroit’s lack of quality or care for its customers. The Fiat 500L, the most defect-prone new car for the past two years, is now only the seventh-most troublesome. No Fiat or Ram vehicle managed even an average reliability rating. Continue reading
Posted in customer satisfaction, quality
Tagged 2016 Auto Reliability, autoinformed, autoinformed.com, consumer reports, Ken Zino
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Bentley Testing Concierge Fuel Service in California
Owners open a Filld for Bentley app, choose a delivery time, and their fuel will be delivered wherever and whenever they require. This first-ever Connected Car integration means that customers don’t need to unlock the fuel cap themselves, or identify the car’s exact location as this is done for them securely through the Filld for Bentley service. Bentley predicts additional future benefits, including predictive fuel ordering where the car places an order for itself based on fuel level, location and customer preferences. Continue reading
Chinese-Made Junk – HAUS Mosquito Zapper, Toys R Us Pacifier
The U.S. Consumer Product Safety Commission said today that Chinese made HAUS Mosquito Zapper LED Light Bulbs pose and electrical shock hazard. The firm has received two reports of the bulb separating from the connector. No injuries or property damage have been reported. In addition, Toys ‘R’ Us is recalling Chinese-made Pacifier Clips due to choking hazard because the clip’s spring mechanism can break and release small parts. Continue reading
BMW 507 Driven by Elvis at Pebble Beach Concours d’Elegance
The BMW 507 driven by Elvis Presley while he was doing military service in Germany is restored and will debut at the Pebble Beach Concours d’Elegance. The 507 disappeared for nearly 50 years, and was believed to have been lost. After almost two years of restoration work, BMW Group Classic is presenting the roadster for the first time on 21 August 2016.
Elvis Presley used the BMW 507 to drive between his home in Bad Nauheim and the U.S. Army Base in Friedberg, Southern Germany. He was often mobbed by female fans. The paintwork of the roadster was frequently daubed with messages of love painted in lipstick. Continue reading
Polaris – Stop-Ride/Stop-Sale for Fires on Off-Road Vehicles
Polaris Industries (NYSE: PII) is issuing a stop-ride/stop-sale advisory, pending a formal recall for 2016 RZR Turbo off-road vehicles. Continue reading
Posted in customer satisfaction, public health, quality, recalls, safety
Tagged autoinformed.com, Ken Zino, nhtsa, Polaris
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House and Senate Democrats, Republicans Play Ball? Well, at the Annual Congressional Baseball Game…
This year, right-hand hitter Rep. Tom Rooney (R-Fla.) hit a walk-off single to right field, scoring the winning run (8-7) ending a seven year losing streak for error prone Republicans. There was plenty of political heckling from both sides of the diamond, but the Dems did not stage a sit-in on the field. Continue reading
Posted in customer satisfaction, people
Tagged autoinformed, autoinformed.com, Congressional Baseball Game, Ken Zino
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People Are Emotionally Attached to their Vehicles. Surprised?
“Various studies have shown that people are holding on to their cars and trucks longer than before, and what we’re seeing is a result of a personal attachment to their vehicles.” Continue reading
Posted in auto news, customer satisfaction
Tagged autoinformed, autoinformed.com, eBay, Ken Zino
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Toyota RAV4 Hybrid Most Fuel-Efficient SUV CR Tested
Toyota RAV4 Hybrid at 31 mpg combined in Consumer Reports testing has the best overall fuel economy of any SUV that doesn’t plug in, CR said today. It returned 26 mpg city and 36 mpg highway – better than most mid-size sedans. Continue reading
Volkswagen Recalls e-Golf for Shutting Off
Volkswagen Group of America is recalling 5561 model-year 2015-2016 e-Golf electric vehicles because diagnostics for the high-voltage battery management system may falsely detect an electrical surge shutting the electric drive motor suddenly. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, quality, recalls, safety, software recalls
Tagged autoinformed, autoinformed.com, Ken Zino, nhtsa
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Honda Recalls Expand Nationwide for Bad Takata Inflators
With this new Takata recall, ~ 8.51 million Honda and Acura vehicles have been or now are subject to replacement of a Takata driver and/or passenger front airbag inflator in the United States. Continue reading
Mercedes-Benz Recalls C, GLK for Sudden Airbag Explosions
The safety defect is caused by a manufacturing error at its supplier Continental that causes semiconductors in the air bag control unit to corrode and cause the control unit to malfunction. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged autoinformed, autoinformed.com, Ken Zino, nhtsa
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Ten Carmakers to fit AEB – Auto Emergency Braking – on New Vehicles as Standard Equipment
FCA, aka, Chrysler, which has more than its share of problems with DOT over safety matters, is notably for its absence. FCA as well as other automakers will face increasing pressure to add AEB as more systems are added at competitors. Continue reading
Posted in customer satisfaction, electronics, engineering, milestones, news analysis, public health, safety
Tagged aeb, audi, autoinformed, autoinformed.com, BMW, Ford, general motors, iihas, Ken Zino, mazda, mercedes-benz, nhtsa, tesla, toyota, volkswagen, Volvo
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NADA Opposes Credit Reform on Auto Lending Practices
the National Automobile Dealers Association (NADA) is lobbying members of the U.S. House Financial Services Committee to pass H.R. 1737, a bill that would repeal the Consumer Financial Protection Bureau’s (CFPB) 2013 guidance on fair auto lending practices Continue reading
Posted in customer satisfaction, news analysis
Tagged auto lending, autoinformed, autoinformed.com, Ken Zino, nada
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BMW, Deezer Expand Audio Choices
There is no limit on either the number of tracks selected or the data volume required. Moreover, when traveling outside Germany – in France, Italy, the Netherlands, Spain or the UK – drivers have online access to everything the music services offer without incurring additional international fees or roaming charges.
Deezer is one of the major music providers with more than 35 million tracks in its library. It is available in more than 180 countries worldwide.
No word on North American applications yet. Continue reading →