Category Archives: customer satisfaction

Ford Recalls Expedition and Navigator SUVs for Bad Brakes

Ford Motor Company (NYSE: F) is recalling ~124,000 model year 2017-2018 F-150, Expedition, and Lincoln Navigator SUVs. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster. Customer complaints to the National Highway Traffic Safety Administration prompted this latest expansion of a previous safety defect recall.

“In some of the affected vehicles, a seal in the rear of the brake master cylinder may become compromised, allowing brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a predetermined level, the driver will be alerted that brake system service is required by a combination of  an audible chime, a full screen message center alert, and illumination of the red brake warning indicator,” Ford said in the mandatory safety defect recall notification made public this morning by NHTSA. Continue reading

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UAW Members OK Strike at General Dynamics Electric Boat

UAW President Shawn Fain and Local 571 President Bill Louis yesterday with more than a thousand union members announced a “major escalation” in the ongoing labor dispute at General Dynamics Electric Boat. The marine drafters, a highly skilled workforce responsible for designing the U.S. Navy’s nuclear submarine fleet, have voted to authorize a strike against their employer. The decision underlines growing frustration with the defense contractor, which has reported massive profits even as the workers behind a foundation of the nation’s nuclear deterrence fight for a contract that delivers on their priorities: fair pay, retirement security for all, and dignity on the job. Continue reading

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Porsche Taycan Hybrid Airbag Recall

Porsche Cars North America is recalling ~10,000 2022-2023 model year Taycan hybrid EVs. An occupant classification system error may deactivate the front-passenger air bag.

“The occupant classification system for automatic airbag activation/deactivation in the front passenger seat can trigger a fail-safe mode due to a manufacturing error, which deactivates the airbag in the front passenger seat,” Porsche said in the mandatory recall filing made public by the National Highway Traffic Safety Administration this morning. Continue reading

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Blank Screen – Audi Instrument Panel Software Recalls

Audi (Volkswagen Group of America) is recalling more than 44,000 model year 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Because of a software error, the instrument panel display may fail.

“A vehicle’s virtual cockpit instrument cluster may shut down because of detection of an internal fault. When this occurs the engine speed (RPM), vehicle speed and gear/mode indicators will not be displayed. In addition to this, other information, such as time, date and mileage are also not displayed,” Audi said in the mandatory filing made public this morning by the National Highway Traffic Safety Administration. Continue reading

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Pew Research on Trump Versus the Media

A Federal Judge has ordered the Trump Administration to reestablish access of The Associated Press to government facilities after The AP refused to use Gulf of Mexico decree from Trump. This prompted the independent Pew Research Center to release its polling data on opinions of, well, the threadbare Trump versus the media attacks.

“Americans are more likely to say the Trump administration has been too critical of the media (46%) than to say the administration has not been critical enough (22%), while 29% say the administration has been mostly fair. Democrats are much more likely than Republicans to say the Trump administration has been too critical of the news media (70% vs. 23%),” Pew noted. Continue reading

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BMW North America Recalls 2025 xDrive Models

BMW of North America is recalling more than 4000 model year 2025 330i, 330i xDrive, 530i, 530i xDrive, 4 Series Coupe (430i, 430i xDrive), 4 Series Convertible (430i, 430i xDrive), 4 Series Gran Coupe (430i, 430i xDrive) and X3 30 xDrive vehicles. The electrical connection between the Chinese-made starter-generator and battery may come loose. The supplier is Shanghai Valeo Auto-Elec System Company.

“This safety recall involves the power connector component of the starter- generator which may not have been produced by the supplier according to specifications. During the supplier production process, a gap could form at the connector location. If a gap exists, this could cause a loose connection between the connector and the positive battery cable (or wiring harness). As a result, resistive heating could start to occur,” BMW said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration. Continue reading

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More Ford Motor Recalls – Fires, Power Loss, Seat Belts

Numerous Ford Motor Company (NYSE: F) recalls covering a wide variety of serious Ford and Lincoln brand safety defects were publicly released by the National Highway Traffic Safety Administration this morning. Continue reading

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Trumped? Hyundai Says It Will Maintain Current MSRPs

Hyundai Motor America today launched a Customer Assurance program “in response to dynamic market conditions and the potential impact of tariffs on the automotive industry.” This proposal may help customers who purchase or lease any new Hyundai vehicle between today and 2 June 2025. They might not see any increase in the Manufacturer’s Suggested Retail Price (MSRP) during the protection period. Genesis is also part of the proposal. However, dealers are able to set actual price of a vehicle under various State franchise laws and regulations. [See footnote 1] This appears to be a negotiating strategy with the lame-duck U.S. president, aka April Fool, who has just presented Wall Street with its worst week since the last Trump Administration. Continue reading

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Annals of Marketing – Rolls-Royce Phantom Cherry Blossom

Cherry blossoms are celebrated in the centuries-old Japanese tradition of “Hanami” or ‘”flower viewing.” During Hanami, families and friends gather beneath the delicate pink blooms of cherry trees for picnics and celebrations, enjoying the transient beauty of the season, Rolls Royce noted today. A client in Japan wished to capture their cherished Hanami memories, spanning childhood and parenthood. Thus is the backstory of the latest custom or bespoke Phantom Cherry Blossom. This is a one-of-one Phantom commission said to be inspired by the fleeting beauty of the Sakura blooms and a Japanese client’s formative memories of this natural spectacle. Continue reading

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Volvo Car Recall for LG Battery Fires

Volvo Car USA is recalling more than 7400 2020-2021 model year S90 vehicles, 2020-2022 model year S60, V60, XC60 and XC90 vehicles and 2022 V90 plug-in hybrid vehicles.

“The recall population are vehicles produced with LG high-voltage battery modules built in China between 3 June 2019, to 30 November 2021. During this production period there was supplier process deviation that could lead to a risk of an internal short circuit with certain battery cells within the battery module,” Volvo said in the required safety defect recall filing made public today by the National Highway Traffic Safety Administration. Continue reading

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Tesla Airbag recalls on Model S and X Vehicles

Tesla is recalling a small number of 2021-2024 model-year S and 2021-2025 X vehicles. An air bag with the incorrect horn pad from TRW Steering Wheel Systems de Chihuahua, Mexico may have been installed, preventing the horn from sounding.

“On affected vehicles, a service operator may have installed an airbag with a non-mechanical horn pad in a mechanical steering wheel or an airbag with a mechanical horn pad in a non-mechanical steering wheel, resulting in a loss of horn functionality. Airbag functionality is unaffected,” Tesla said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Continue reading

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Nissan and Infiniti Brake Caliper Failure Recalls

Nissan North America is recalling 1430 model year 2025 Murano, Pathfinder, and Infiniti QX60 vehicles. One or both front brake-caliper assemblies from Hitachi Astemo Mexico may have reduced strength and could break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, “Light Vehicle Brake Systems.” Continue reading

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Ford Recalls Improperly Fixed Explorer Recalls

Explorer vehicles previously repaired incorrectly under NHTSA recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect. This is another Ford Motor recall caused by software errors and its inability to ascertain if the prior recall was implemented correctly. Continue reading

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Ford Recalls Previous Bronco and Escape Fire Recalls

Ford Motor Company (NYSE: Ford) is recalling ~34,000 model-year 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under NHTSA recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment risking a fire. It’s the latest in a growing series of Ford recalls that were not properly repaired the first time because of software programming errors, requiring a recall of the recall, so to speak. Continue reading

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April Fool’s Day – Trump Tariffs Hurting Economy

The U.S. economy is at a turning point with the erratic actions of what AutoInformed* observes is the Trump mis-administration threatening the economic health of the nation. We are looking at a global trade war leading to a recession or if past Republican economic policies are any indication – a depression. The latest Cox Automotive Industry Forecast** conducted this morning reinforces that view. Brother can you spare a dime?

“We are at an interesting crossroads here in late Q one 2025,” said Jonathan Smoke, Chief Economist at Cox. “at the end of last year my wish for you all was that the economy and the auto market would perform to the upside. Today we will be talking about sides, but  downward forecasts and darker downsides. The economy and auto market have been relatively strong over the last 6 months. The problem which we will be getting into is that a substantial change in trade through massive increases in tariffs will be highly disruptive to North American vehicle production and could lead to a full scale global trade war and a much weaker the economy. We’re not there yet but we’re a week away from moves that make the dark side more likely,” Smoke said. Continue reading

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