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Category Archives: customer satisfaction
GM Recalls 2024 Colorado and Canyon Models for Fuel Leaks
General Motors is recalling ~9000 2024 Chevrolet Colorado and GMC Canyon vehicles for fuel tank leaks. The lock ring that secures the fuel pump to the fuel tank assembly may not have been fully locked during assembly by the supplier Plastic Omnium. This can cause a leak during a crash, possibly leading to a fire, according to GM recall filings released today by the National Highway Traffic Safety Administration (NHTSA). Continue reading
Ford Mustang, F-Super Duty Recalls for Steering and Brakes
The National Highway Traffic Safety Administration (NHTSA) today made public more safety defect recalls on 2022-2023 Ford Mustangs, some 2024 Mustangs as well as 2025 F-Super Duty F-650 and F-750 pickup trucks. The safety defects come from a variety of causes including, improper heat treating, power steering control module (PSCM) software and body control module (BCM) software. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, manufacturing, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Recall 24S42, Ford Recall 24S43, Ford Recall 24S44, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V493, NHTSA 24V494, NHTSA 24V496
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Ford Motor Recalls More than 550,000 F-150 Pickups
Ford Motor Company is recalling more than 550,000 2014 model F-150 vehicles, the National High Traffic Safety Administration said today. A loss of the signal between the transmission output shaft speed sensor and the powertrain control module can cause the transmission to unexpectedly downshift into first gear at any vehicle speed. A downshift to first gear without warning could result in a loss of vehicle control, obviously increasing the risk of a crash. Continue reading
EVs, PHEVs Worse Than Gas Vehicles On Power 2024 IQS
“Proponents of battery electric vehicles (BEVs) often state these vehicles should be less problematic and require fewer repairs than gas-powered vehicles since they have fewer parts and systems. However, newly incorporated repair data shows BEVs, as well as plug-in hybrid electric vehicles (PHEVs), require more repairs than gas-powered vehicles in all repair categories. “Owners of cutting edge, tech-filled BEVs and PHEVs are experiencing problems that are of a severity level high enough for them to take their new vehicle to the dealership at a rate three times higher than that of gas-powered vehicle owners,” Hanley said. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, electronics, manufacturing, mobility company, news analysis, quality, software defined vehicles, software defined vehicles
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Frank Hanley, J.D. Power 2024 U.S. Initial Quality StudySM, JDPower.com, Ken Zino
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NHTSA Fire Alert – Park Outside! 2020-2024 Kia Tellurides
The National Highway Traffic Safety Administration said today in a Consumer Alert that Kia America has issued a “park outside” recall for 462,869 model year 2020-2024 Telluride vehicle. There is a risk of fire while parked or driving in the vehicles. Kia is advising owners to park their vehicles outside and away from other vehicles and structures until the recall repair has been completed. Continue reading
Toyota Releases More Details on Vehicle Certification Fraud
“All the cases are related to certification. The certification system in Japan verifies whether a product meets the established standards mainly in the fields of safety and environment using measurement methods in accordance with rules. Vehicles can only be manufactured and sold after meeting certification test standards. The point of this issue is that the vehicles were mass-produced and sold without going through the correct certification,” Toyoda said. Continue reading
Posted in auto news, customer satisfaction, engineering, litigation, news analysis, safety
Tagged akio toyoda, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Customer First Promotion Group, Daihatsu, Hino, Ken Zino, MLIT, Shinji Miyamoto, Toyota Group, Toyota Industries
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UAW Strikes Again – This Time at Penske Logistics in El Paso
Members of UAW Local 286 walked off the job this morning in an “unfair labor practice strike” following the company’s “refusal to negotiate a first contract in good faith.” More than 40 workers in the clerical unit of the Penske Logistics operation in El Paso, TX, voted to form their union more than a year ago. They have allegedly been stonewalled by the company in their attempt to win a first contract. Members are seeking fair pay, real paid time off, and better benefits, particularly health care. Penske Logistics did not immediately respond to an AutoInformed request for comment.
“The company’s refusal to sit down with workers and hash out a deal with fair pay and benefits so workers can care for their families is unacceptable,” said UAW Region 8 Director Tim Smith. “It’s time for Penske to get serious and negotiate in good faith.” Continue reading
Posted in auto news, customer satisfaction, labor issues, news analysis, transportation
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, health insurance, Ken Zino, Penske Logistics in El Paso, Tim Smith, UAW Local 286, UAW Region 8, United Automobile Aerospace and Agricultural Implement Workers of America
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UAW Petitions NLRB Over Mercedes Alabama Vote
Over 2000 Mercedes workers voted yes to win their union after an unprecedented, illegal anti-union campaign waged against them by their employer. What that tells us is that in a fair fight, where Mercedes is held accountable to following the law, workers will win their union. All these workers ever wanted was a fair shot at having a voice on the job and a say in their working conditions. And that’s what we’re asking for here. Let’s get a vote at Mercedes in Alabama where the company isn’t allowed to fire people, isn’t allowed to intimidate people, and isn’t allowed to break the law and their own corporate code, and let the workers decide,” the UAW said in a statement to AutoInformed. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, labor issues, litigation, manufacturing, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, CAR Center for Automotive Research, EQE and EQS electric vehicles, GLE and GLS SUVs, Ken Zino, mercedes-benz, Mercedes-Benz Plant Tuscaloosa, nlrb, Shawn fain, uaw
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Volkswagen Group Recalls ID.4 EVs for Bad Software
Volkswagen Group of America is recalling ~80,000 2021-2023 ID.4 compact electric SUVs. Bad software in the affected electric vehicles may have center displays and instrument panel displays from LG Electronics in Poland that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. Continue reading
Posted in customer satisfaction, electric vehicles, electronics, engineering, mobility company, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Federal Motor Vehicle Safety Standard 101 and 110, Ken Zino, LG Electronics in Poland, NHTSA 24V344. ID.4 recalls, software recalls, Volkswagen Group of America recalls
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Hyundai Capital America Fined for Civil Rights Violations
“Members of our Armed Forces should not have to worry about having their cars repossessed while they are in military service,” said Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division. Continue reading
Posted in auto news, customer satisfaction, litigation, news analysis
Tagged Assistant Attorney General Kristen Clarke, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Civil Rights Violations, DOJ Civil Rights Division, Hyundai Capital America, Ken Zino, Servicemembers Civil Relief Act, U.S. Justice Department
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Ford Maverick Pickups Recalled for Tail Light Failures
Ford Motor Company is recalling more than 243,000 Maverick vehicles. The Body Control Module (BCM) on 2022-2024 models may deactivate one or both rear tail-lights without warning. The problem appears to simple math error during the design phase of product development. The rear lamps use two position bulbs on a single circuit. However, the BCM current threshold was calibrated to the current draw for one bulb. This is a variation and expansion of a previous rear light recall. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, recalls, safety
Tagged 23V-848 or 23V848. National Highway Traffic Safety Administration, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, ford recalls, Ken Zino, Maverick recalls, nhtsa, NHTSA 24V-293 or 24V293, software safety defects and recalls
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Hyundai Expands Genesis Sudden Power Loss Recall
“The low-pressure fuel pump assemblies in the vehicles may contain impellers that can deform under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump,” the NHTSA filing said. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Genesis GV70 GV80 G80 G90 recalls, genesis recalls, Hyundai recall 022G, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V282 or 23V630
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Tilt! Stellantis Now Favoring Hybrids in Europe
Stellantis (NYSE: STLA) said today that is changing its self-described multi-energy approach to respond to the sharp rise in sales of hybrid vehicles in Europe, including models equipped with its new “advanced hybrid eDCT technology.”* The company will offer 30 … Continue reading →