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Category Archives: customer satisfaction
Tesla Safety Recalls for Safety Systems and Seat Belts
Tesla is recalling 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver. Tesla is also recalling 2021-2023 Model S and Model X vehicles. The front-row seat belts may not be connected properly to the pretensioner anchors, which can cause the seat belts to detach. Continue reading
Consumer Rights Nil in New Autonomous Vehicle Bills?
The Center for Auto Safety says one of the proposals, the SELF DRIVE Act, “neglects to include any consumer protections that prevent the use of binding arbitration clauses in contracts involving autonomous vehicles.” As is common in Washington the legislation is misleadingly named. However, there is a need to explore the issue as there are arguments on many aspects of technology and systems that can save lives and reduce traffic congestion even though AutoInformed remains skeptical about the ability of politicians to do so with a regard for We the People as opposed to We the Congress who are paid large sums by corporate interests. Continue reading
Posted in AutoInformed Editorial, autonomous cars, autonomous vehicles, connected vehicles, customer satisfaction, litigation, mobility company, news analysis, public health, safety
Tagged auto industry commentary, autoinformed.com, AV Bill of Rights, Bob Latta, Center for Auto Safety, Debbie Dingell, Ken Zino, SELF DRIVE Act
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Alfa Romeo and Dodge Top Maker Website Satisfaction Study
“Website satisfaction can be volatile and automotive websites are not immune to changing preferences,” said Jon Sundberg, director of digital solutions at J.D. Power. “However, manufacturers have shown to be very agile when it comes to website design and ensuring their sites meet modern standards, more so than many other industries, as exemplified through the study data.” Continue reading
Mercedes-Benz NA adding Tesla Supercharger Network
Mercedes-Benz said today that drivers can use Tesla Superchargers in North America starting in 2024, in an attempt to expand electric vehicle sales appeal by providing full access to all major charging networks. The move follows other major automakers already in the process of plugging in to the network – Ford and GM – since there are more than 12,000 Tesla Superchargers across North America right now. Mercedes-Benz will be the first German automaker to implement the so-called NACS ports into its new electric vehicles starting in 2025 as part o an attempt to have one universal charging system hookup. Continue reading
Ford Recalls 2019-2020 Fusion PHEVs for Fires
Ford Motor Company (Ford) is recalling 2019-2020 Fusion Plug In Hybrid (PHEV) vehicles because the battery energy control module (BECM) may become damaged resulting in sudden loss of power or fires This is according to the National Highway Traffic Safety … Continue reading
Fasten Your Safety Belt – Quality Problems at Record High
New vehicles are becoming more problematic with the number of problems per 100 vehicles (PP100) rising to a record 30 PP100 during the past two years, according to the J.D. Power 2023 U.S. Initial Quality StudySM (IQS) released today. Power … Continue reading
Ford Motor Recalls – Restraints, Lightning on I Million Vehicles
Ford Motor Company is Recalling ~1 million vehicles for safety defects according to documents made public today by the National Highway Traffic Safety Administration (NHTSA). In the largest recall, dealers have been told by Ford “DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers 4th quarter, 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.” Continue reading
Automakers Remain Challenged in Search for EV Buyers
Affecting the slight year-over-year increases are a combination of positive and negative market elements such as lower gas prices, inflation, rising interest rates, greater model availability and charging availability. Charging availability is growing more slowly year over year (13% vs 33% in 2022), while model availability has increased, with 42% of buyers now having a viable EV model that meets their needs in Power’s view. Continue reading
NHTSA Issues Consumer Alert for Ford and Lincoln Fires
In an urgent move The National Highway Traffic Safety Administration has just issued a rare CONSUMER ALERT warning that Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. Ford advises customers to safely park and shut off the engine as quickly as possible if they hear unexpected engine noises, lose power, or see or smell smoke. Continue reading
Short Circuit – Electric Vehicle Smartphone Apps
“Even though EV app usage has increased over time, the app features EV owners say are most important to them are among those that have the lowest satisfaction,” said Jason Norton, senior manager of global automotive consulting at J.D. Power. “Manufacturers need to focus on improving the performance of the areas that matter most to EV owners in order to maximize their impact and elevate the user experience.” Continue reading
Toyota, Honda, GM Lead in Supplier Relations
“The industry continues to face unprecedented challenges in the shift to EVs that unless effectively addressed will only get worse,” said David Andrea, Principal in Plante Moran’s Strategy and Automotive & Mobility Consulting Practice, which conducts the annual Study. “During Covid, a ‘war room’ approach was adopted to quickly resolve critical issues. That approach is what auto manufacturers need to maintain during the transition to EV technologies. The industry needs that level of collaboration, even without the pressure of a crisis.” Continue reading
US Dot – Airline Cancellations Below 2%
However, DOT is currently investigating several domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. Gaming the system is possible, perhaps likely, because last year, DOT issued the largest fines in the history of the consumer protection office, thereby helping hundreds of thousands of air travelers get hundreds of millions of dollars back. Since 2021, DOT says it has helped return more than $1 billion in refunds to travelers. Continue reading
BMW North America Recalls Mini Models for Short Circuits
BMW of North America is conducting a regional recall of 2008-2014 MINI Clubman Cooper, Clubman Cooper S, Clubman John Cooper Works, and 2007-2013 MINI Hardtop 2-Door Cooper, Cooper S, and John Cooper Works vehicles.The electronic control module in the driver’s … Continue reading
APEAL Study of New Vehicle Owner Satisfaction Down Again
The J.D. Power US Automotive Performance, Execution and Layout (APEAL) StudySM shows that there is a consecutive year-over-year decline in owner satisfaction for the first time in its 28-year history. According to the 2023 study, overall satisfaction is 845 (a 1000-point scale), decreasing 2 points from a year ago and 3 points lower than in 2021. Continue reading →