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Category Archives: customer satisfaction
US Dot – Airline Cancellations Below 2%
However, DOT is currently investigating several domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. Gaming the system is possible, perhaps likely, because last year, DOT issued the largest fines in the history of the consumer protection office, thereby helping hundreds of thousands of air travelers get hundreds of millions of dollars back. Since 2021, DOT says it has helped return more than $1 billion in refunds to travelers. Continue reading
BMW North America Recalls Mini Models for Short Circuits
BMW of North America is conducting a regional recall of 2008-2014 MINI Clubman Cooper, Clubman Cooper S, Clubman John Cooper Works, and 2007-2013 MINI Hardtop 2-Door Cooper, Cooper S, and John Cooper Works vehicles.The electronic control module in the driver’s … Continue reading
Ford Expanding Explorer SUV Roll-away Recall
The previous powertrain control module (PCM) update completed under recall 22V-255 did not include what is described as “the automatic electronic parking brake feature when the vehicle is shifted to park, as intended.” In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect. Continue reading
Mandatory Compensation for Delayed Airline Passengers
The US. Department of Transportation (DOT) today announced plans to launch new rule-making that is aimed at requiring airlines to provide compensation and cover expenses for amenities such as meals, hotels, and rebooking when airlines are responsible for stranding passengers. … Continue reading
Kia Recalls 2023 Sportage, Niro, Soul and Telluride Models
In the required filing made public by the National Highway Traffic Safety Administration today, Kia said, “the instrument cluster software installed in the subject vehicles, in combination with electrical noise due to voltage instability while the vehicle is starting, may result in cluster booting errors. Such booting errors can cause the instrument cluster screen to become blank resulting in the driver’s inability to see the telltales and indicators required by certain Federal Motor Vehicle Safety Standards.” Continue reading
FCA Recalls Jeep Wrangler Hybrids, Again
“Excessive heat in the fuse interface may cause the fuse to fail resulting in a loss of motive power, which can cause a vehicle crash without prior warning. Customers may notice a Malfunction Indicator Lamp (MIL), a change in drivability, and/or noise at the HV battery pack assembly,” FCA said in the required filing, which the National Highway Traffic Safety Administration made public this morning. Continue reading
Mercedes-Benz USA Recalls 2020-23 Hybrids
The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, “Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection.”
The recall was made public by the National Highway Traffic Safety Administration (NHTSA) this morning. In the required filing MBAG said it “is not aware of any warranty claims, field or service reports, or reports of property damage, death, or injury related to this defect. Continue reading
Ford Recalls Ranger Airbag Recall for Bad Repairs Again
Although Ford service instructions include diagrams and instructions for proper airbag inflator installation, technicians who mis-installed the inflator told Ford they did not review the instructions prior to installation. Ford did not name the “select dealerships (responsible) and a certain third-party mobile repair team,” which discovered botched repair(s) in the required filing with the National Highway Traffic Safety Administration. Continue reading
NHTSA – Wheels Falling Off 2023 Ford Bronco, Ranger Trucks
In the required federal filing made public today by the National Highway Traffic Safety Administration, Ford said the lug nut tightening machine was out of service and that a manual – translation human – backup was in place. Continue reading
EPA Emergency Order Allows Summer Sale of E15 Gasoline
“This action will provide Americans with relief at the pump from ongoing market supply issues created by Russia’s unprovoked war in Ukraine by increasing fuel supply and offering consumers more choices at the pump. The waiver will help protect Americans from fuel supply crises by reducing our reliance on imported fossil fuels, building U.S. energy independence, and supporting American agriculture and manufacturing. Current estimates indicate that on average, E15 is about 25 cents a gallon cheaper than E10,” EPA said in a press release. Omitted was the fact that ethanol contains less energy by volume than gasoline so mileage decreases. Continue reading
Posted in customer satisfaction, energy, environment, prices, transportation
Tagged auto industry commentary, autoinformed.com, doe, ethanol, Ken Zino, Michael S. Regan, putin, Ukraine
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GM to Move to Unified Automotive Software Standards
GM will join the Eclipse Foundation’s Software Defined Vehicle (SDV) Working Group, which is focused on accelerating innovation of automotive-grade software stacks using open source and open specifications developed by and for a growing community of engineers and member companies. Collaborators on GM’s Ultifi software platform include Microsoft, Red Hat, and other automakers, participate in the group. Continue reading
EPA – Children Especially Vulnerable to Climate Change
The peer-reviewed EPA report quantifies projected health effects associated with extreme heat, air quality, changing seasons, flooding, and infectious diseases. Where possible, the analyses consider the extent to which health effects disproportionately fall on children who are Black, Indigenous and people of color [BIPOC], low income, without health insurance, and/or have limited English proficiency. Continue reading
Toyota, Honda, GM Lead in Supplier Relations
“The industry continues to face unprecedented challenges in the shift to EVs that unless effectively addressed will only get worse,” said David Andrea, Principal in Plante Moran’s Strategy and Automotive & Mobility Consulting Practice, which conducts the annual Study. “During Covid, a ‘war room’ approach was adopted to quickly resolve critical issues. That approach is what auto manufacturers need to maintain during the transition to EV technologies. The industry needs that level of collaboration, even without the pressure of a crisis.” Continue reading →