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Category Archives: customer satisfaction
An Idea Whose Time has Come – Smart Infrastructure
The SMART Grants Program – the latest example of how government can effect change for its people – comes from the Bipartisan Infrastructure Law, signed by President Biden on 15 November 2021. The Infrastructure law – almost universally opposed by the Republican party, whose members are still trying to overturn the last election while endorsing political violence – will offer up to $100 million in grants annually over the next five years. It will fund projects that use data and technology to solve real-world challenges facing communities today, the Administration said in a release. Continue reading
Posted in autonomous vehicles, connected vehicles, customer satisfaction, milestones, transportation
Tagged Advanced Transportation Technology and Innovation program, ATTAIN, auto industry commentary, autoinformed.com, Biden-Harris Administration, dot, fhwa, Ken Zino, Pete Buttigieg, SMART Grants Program
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US Transportation Unemployment Below Pre-Pandemic Rate
The August 2022 rate fell 1.8 percentage points from 6.4% in August 2021 and was below the pre-pandemic August level of 4.8% in August 2019. Unemployment in the transportation sector reached its highest level – an all-time record high – during the COVID-19 pandemic (15.7%) in May 2020 and July 2020 under the Trump Administration. Continue reading
Ford Fires: 200k Expeditions and Navigators Recalled
No cause of the Expedition and Navigator fires has been identified to date. Ford “believes they originate in the blower motor, which is located on the passenger side interior behind the glovebox.” Ford was alerted by NHTSA of the potential fire problem during October of 2020 because of consumer complaints to the Federal safety Agency. Mailing of owner notification letters is expected to begin September 12, 2022 and is expected to be completed by September 16, 2022. The supplier of the defective part is the ironically named Detroit Thermal Systems of Romulus Michigan. Continue reading
New 2022 Jeep Gladiators Recalled for Rollaways
An improperly crimped parking wheel could become loose and move towards the rear of the transmission housing and potentially compromise the engagement with the parking pawl. Compromised engagement of the parking wheel to the parking pawl could result in a loss of park position which may result in inadvertent vehicle movement, which could cause a vehicle crash without prior warning. Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, Jeep Gladiator recalls, Ken Zino, nhtsa, zf
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Air Travel Consumer Complaints Up 2.7X Pre-Pandemic levels
DOT uses the data from the ATCR, consumer complaints, and other information it secures from the airlines to inform its enforcement activities and the adequacy of existing rules. Judging by DOT’s own data, clearly its so-called rules from its Office of Aviation Consumer Protection are ineffective to laughable in AutoInformed’s view. However if you are in the automobile business, it’s an incentive to use vehicles for your transportation needs. Free marketing from the Airline industry and the US Government. Continue reading
Pro Consumer Milestones: California Mandates 100% Zero Emissions Vehicles by 2035. More States Certain to Follow
The CARB regulation codifies the light-duty vehicle goals set out in Governor Newsom’s Executive Order N-79-20. Transportation is responsible for ~50% of greenhouse gas emissions (when accounting for fuel production emissions) and 80% of air pollutants in California. States that now follow California’s vehicle rules are expected to adopt these regulations through their rulemakings. These states constitute ~40% of the nation’s new car sales.* Continue reading
Fires! Park 2020-22 Hyundai Palisades, Kia Tellurides Outside
Hyundai Motor America and Kia America are telling owners of some Model Year 2020-2022 Hyundai Palisade and Kia Telluride vehicles park their cars outside and away from homes and other structures until their vehicles have been repaired, due to new recalls for the risk of fire. More than 280,000 SUVs are potentially involved. Continue reading
GM Recalls 500,000 2021-22 SUVs for Bad Seat Belts
“The rivet that retains the buckle to the mounting bracket in the left- or right-side third-row seat belt buckle assembly may have been improperly formed,” was the defect cited in a mandatory NHTSA filing made public today. GM had reports of the problem going back to October of 2020. Workers at GM supplier ZF Occupant Safety Systems manufacturing plant in Mexico may have not properly followed processes and inadvertently missed the rivet forming operation. Continue reading
Success Threatens EVs as Public Charging Lacks Juice
“Public charging continues to provide challenges to overall EV adoption and current EV owners alike,” said Brent Gruber, executive director of global automotive at J.D. Power. “Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable. The National Electric Vehicle Infrastructure (NEVI) Formula Program promises to provide funds to states for building out their EV public charging infrastructure.” Continue reading
Ford Recalls 2022 Maverick Pickups for Bad Airbags
The National Highway Traffic Safety Administration discovered the problem in June of 2022 during a FMVSS 226 compliance audit on a 2022 model year Maverick. The displacement results for the front lower primary target were 111.9 mm, which exceeds the federal regulation of 100 mm. Side curtain air bags that may not meet the displacement requirements of FMVSS 226 S4.2.1 Ejection increase the risk of injury in a crash. No warning of the existence of potential deadly problem occurs before an accident. Continue reading
NHTSA: Bad Brakes on 1.7M Fords, Lincolns?
These vehicles were not part of the 11 August 2020, Ford Motor Company (NYSE: F) safety recall 20V-469 on Model Year (MY) 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles that addressed front brake hoses (jounce hoses) rupturing prematurely. The cause was due to consistent localized failures of the internal reinforcement braid due to cyclic fatigue during suspension and steering movement. The recall replaced both front brake jounce hoses with a new revised braid material and bled the brake system. Continue reading
NHTSA: Investigation on Sudden Bronco Engine Failures
It the latest example of ongoing Ford Motor quality problems and safety defects. Ford said during the Bronco introduction: “The all-new Bronco® two- and four-door traditional midsize SUVs represent the flagship models for the Built Wild™ Bronco brand and are ready to deliver thrilling off-road experiences with their heritage-inspired style, rugged engineering and smart off-road technology.” Continue reading
J.D. Power: Gasoline Powered Vehicle Satisfaction Drops
However, high gas prices have led to a noticeable decrease in fuel economy/range satisfaction among owners of gas-powered vehicles, according to the J.D. Power 2022 U.S. Automotive Performance, Execution and Layout (APEAL) Study released today. The gap between economy/range is only 7 points on a 1,000-point scale. Continue reading
New Ford Recalls: 2022 Model Explorer, Ranger, F-Series
On some 2022 Explorer and Ranger vehicles equipped with 2.3-liter engines, the fuel line may be loose due to improper tightening of the fuel line connection. There is a potential for fires. On some 2022 F-150 vehicles. The right-side instrument panel cover may have been manufactured incorrectly, which can cause the air bag to not deploy as intended. During air bag deployment, the air bag cover my break and project fragments into the vehicle, or the air bag may deploy improperly, increasing the risk of occupant injury. Continue reading →