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Category Archives: customer satisfaction
Chinese Junk Watch – Dick’s Sporting Goods
At least 12 injuries have been reported because of broken tubes. Consumers should immediately stop using the recalled products and return them to the nearest Dick’s Sporting Goods store. People with a receipt will receive a full refund and consumers without a receipt will receive a store credit so they can possibly buy more Chinese junk. Continue reading
Hurricane Harvey Once Again Raises Fraud in Auto Titles
Hurricane Harvey, aside from the ill-preparedness of government and the vast human tragedy that occurred – it is could hurt people far from the storm flooding if they buy a car flood car with a fraudulent or “washed” title. Continue reading
Posted in customer satisfaction, fools 'n frauds
Tagged autoinformed.com, flood cars, ftc, Hurricane Harvey, Ken Zino, Liblang Law Firm, title washing
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Mercedes-Benz Starts Apprenticeship Program with U.S. Department of Veterans Affairs
Mercedes-Benz USA says it has received approval from the U.S. Department of Labor and Department of Veterans Affairs, including State Approving Agencies, to become what it claims is the first luxury automaker to offer a Registered Apprenticeship Program. Continue reading
Automotive CX Summit – Dual Style to Customer Development?
“People liked going into the Apple Store, they liked to go somewhere to talk to a person face-to-face for support or to explain something. this is complex technology, it strikes me that’s the analogy the [automotive] industry should look at and say, “Ah-ha,” Munzel told AutoInformed during a phone interview. Continue reading
Posted in customer satisfaction, marketing, news analysis, sales
Tagged apple, autoinformed, autoinformed.com, CX Summit, Erick derr, john munzel, Ken Zino, WardsAuto
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Kiss Your Privacy Goodbye as Mastermind Grows
More than 6,000 dealerships now have access to the Mastermind technology that uses thousands of data points, gathered from the dealer management system (DMS) and combines it with Big Data – social media profiles, financial records, product and consumer life-cycle information, socio-demographics among other privacy invasion data – to calculate when a customer is ready to buy and why. Continue reading
Volkswagen America Launches Best SUV Warranty
Barring a competitive response, the six-year/72,000-mile coverage includes the powertrain coverage for engines, transmissions and the optional 4Motion all-wheel-drive system. Major competitors to Atlas, namely Ford Explorer, Honda Pilot, Toyota Highlander and Nissan Pathfinder, have a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain coverage. Continue reading
Technology Key for US Transportation Infrastructure
Department of Transportation (aka DOT) government employees responsible for the construction, management and maintenance of the main arteries that traverse the U.S should have comprehensive decision-making tools or so maintains Logicalis US, an international managed services provider. Continue reading
2017 Tigers or is that Kittens Ready for Home Opener
The home opener at Comerica Park is Friday, when the Tigers take on the Boston Red Sox. Ugh, you might remember a RHP named Porcello, the 2016 American League Cy Young award winner with the Red Sox who we blithely traded. Then there’s Mad Max Scherzer who barbecues batters with a different kind of slider Continue reading
Posted in customer satisfaction, news analysis, results
Tagged autoinformed, autoinformed.com, Brad Ausmus, Chevrolet, detroit tigers, Ken Zino, mlb, MLB 2017 season
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Tesla True Believers Note Quality Problems, Still Love Brand
Quality troubles accompanying Tesla Model S and Model X have little influence on the gushing affection Tesla True Believers have for these cars and the brand. Continue reading
Microsoft Licenses Toyota Connected Car Technology
Microsoft Corporation has a new licensing agreement with Toyota Corporation that includes broad coverage for connected car technologies needed for autonomous vehicles. Today’s agreement builds on a previous ones going back to 2011 that include their collaboration on the Azure-based Toyota Big Data Center. Whether customers will accept Giant Smartphones on wheels remains an open question. Continue reading
GEICO, Progressive Insurance Hit on Price Discrimination
Consumer Watchdog has petitioned the California Department of Insurance to reject GEICO’s and Progressive’s use of occupation in raising auto insurance rates. Continue reading
2016 Reliability Study – Ford F150 Not Recommended
Fiat-Chrysler continue to be a depressing example of Detroit’s lack of quality or care for its customers. The Fiat 500L, the most defect-prone new car for the past two years, is now only the seventh-most troublesome. No Fiat or Ram vehicle managed even an average reliability rating. Continue reading
Posted in customer satisfaction, quality
Tagged 2016 Auto Reliability, autoinformed, autoinformed.com, consumer reports, Ken Zino
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Mazda Recalls Takata Airbag Inflators with New Supplier As Replacement
The remedy parts for replacement are an airbag inflator that is manufactured by different part – unnamed – supplier and is free from phased stabilized ammonium nitrate that Takata uses. Continue reading →