Category Archives: customer satisfaction

Trump Tariffs Hit N.A. Automakers $1.389B

Posted on 11 September 2025 by Ken Zino

“Tariffs hit North American automakers hard in July,” said Patrick L. Anderson, Principal & CEO of Anderson Economic Group. “The automakers made extensive use of temporary allowances that effectively allowed an exemption for the majority of both parts and vehicles through June. That changed in July for assembled vehicles, and we can expect that these costs will become embedded into the prices consumers are paying in the very near future.” Continue reading →

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IIHS Safety Award to Use Risky Driver Behavior Tech

Posted on 9 September 2025 by Ken Zino

Vehicle technology that can detect certain types of risky driver behavior will soon be added to the requirements for a safety award from the Insurance Institute for Highway Safety, the Institute’s president, David Harkey, announced today during a roundtable on impaired driving organized by Mothers Against Drunk Driving (MADD).

“As part of our 30×30 vision to cut U.S. road deaths 30% by 2030, we are committed to addressing the risky – and often illegal – behavior that underlies most fatalities today,” Harkey said. “One way we plan to do that is to leverage our ratings and award programs to encourage automakers to adopt this new class of safety technology, just as we got them to improve vehicle structures, airbags and collision avoidance systems.” Continue reading →

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Chinese Junk Watch – Makita Grease Guns, Hoses

Posted on 9 September 2025 by Ken Zino

The Consumer Products Safety Commission https://www.saferproducts.gov/SaferProducts.gov says that there is s recall for ~63,000 Chinese-made Makita Professional Cordless Grease Guns with model numbers XPG01S1, XPG01SR1 and XPG01Z, and Makita Grease Gun Hoses with model numbers 191A79-9, 191A80-4, 191W59-7 and 191W58-9.

“Consumers should immediately stop using the recalled Makita Cordless Grease Guns and Makita Grease Gun Hoses and contact Makita for a free replacement hose,” CPSC said. Continue reading →

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BMW North America Recalls X5 PHEVs, X5 and X7 SUVs

Posted on 8 September 2025 by Ken Zino

“If the windshield was not sealed according to specifications, then it could be possible for water to ingress at the right-hand A-pillar. If water traveled down the A-pillar, it could contact a power distribution box and an electronic control unit. Moisture exposure of the electrical components can lead to functional failures, such as headlights or door closing functions. In rare cases, this could lead to a short-circuit and, in an extreme case, could cause a thermal event [defect speak for FIRE – AutoCrat], even when the ignition is off, which could increase the risk of injury,” BMW told the National Highway Traffic Safety Administration (NHTSA) in mandatory safety defect recall documents (49 CFR § 573) released today by the agency. Continue reading →

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Numerous Chrysler, Dodge, Jeep, and Plymouth Recalls

Posted on 8 September 2025 by Ken Zino

FCA US ( part of Stellantis now) is recalling ~93,000 vehicles for various defects, including air bags, vehicle rollaways, incorrect cross car beams, and plug-in hybrid electric vehicle software errors, according mandatory safety defect recall filings made public this morning by the National Highway Traffic Safety Administration (NHTSA). The largest recall by far covers model year 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power. Continue reading →

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Halcyon Highland Heather Corniche EV to Debut

Posted on 3 September 2025 by Ken Zino

“Unveiling the result of our design study in the beautiful setting of Hampton Court Palace gives our clients a first taste of how incredible their cars will be. The passion, effort, and attention to detail that our team has poured into the Highland Heather design study have created a vehicle unlike any other. Classic elegance and a modern spark make for everything the Corniche should be, unmistakably Rolls-Royce®,” said Matthew Pearson, CEO of Halcyon. Continue reading →

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More Ford Motor Recalls – Air Bags, Brakes, Instrument Panels, Tail Lights, Trailer Lights

Posted on 1 September 2025 by Ken Zino

Ford Motor (NYSE: F) is recalling ~1,592,809 vehicles for a variety of safety defects on Lincoln MKX and Aviator, Ford Edge, Explorer and Mustang models, according to documents made public by The National Highway Traffic Safety Administration (NHTSA) on Labor Day. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls. The largest current recall covers leaking brake hoses made in Mexico. Continue reading →

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Genesis Adds In-App EV Charging, and Plug And Charge

Posted on 29 August 2025 by Ken Zino

Genesis today announced the availability of two new charging features for public charging. Along with the Genesis Home marketplace, these intuitive public charging features give owners increased flexibility and new options on charging. The announcement arrives in the midst of the Trump Administration’s war on EVs, imported cars and incentives for clean transportation.

“With the introduction of in-app charging and plug and charge, we are making it even easier for customers to recharge their electric vehicles while on the go,” said Tedros Mengiste, chief operating officer of Genesis Motor North America. “These new features reinforce our commitment to an elevated ownership experience for every customer.” Continue reading →

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Jeep Wrangler Recall for Tire Pressure Monitoring System

Posted on 25 August 2025 by Ken Zino

Chrysler (FCA US, now Stellantis) is recalling ~78,989 2024-2025 model-year Jeep Wrangler vehicles. The remote start antenna cable may be pinched, which can cause the tire pressure monitoring system (TPMS) warning light not to illuminate as intended. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138 “Tire Pressure Monitoring Systems,” according to documents released today by the National Highway Traffic Safety Administration (NHTSA).

“This recall is not related to a part defect but rather an assembly issue where the remote start antenna cable can become pinched under the seat belt bracket. The remedy is to inspect if the remote start antenna cable is pinched by the seat belt bracket and replace if so,” Chrysler told NHTSA in the mandatory safety defect recall filing, Continue reading →

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No Steering – Mercedes-Benz Recalls EQE and GLC Models

Posted on 25 August 2025 by Ken Zino

Mercedes-Benz USA (MBUSA) is recalling ~3749 model year 2023-2026 vehicles, according to documents made public today by the National Highway Traffic Safety Administration. The recall involves a flat head screw and a hexagon nut.

“The steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack,” MBUSA told NHTSA in the required safety defect recall filing. “In this case, the connection between the steering coupling and steering rack might loosen over time. Such an occurrence could result in a loss of steering control and may increase the risk of crash,” Mercedes said. Continue reading →

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Ram Recall for Wrong Instrument Panel

Posted on 25 August 2025 by Ken Zino

Chrysler (FCA US or Stellantis) is recalling ~2885 model-year 2026 Ram 3500, 3500 Cab Chassis, 2500, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. The instrument panel may display an incorrect brake system warning light. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, Control and Displays. Vehicles built with instrument panels that display the incorrect brake system warning light may cause the driver to not understand that a brake system problem potentially exists, which may cause a vehicle crash without prior warning.

“Some 2026 vehicles may have been built with the incorrect 3.5-inch Instrument Panel Cluster (IPC) which displays the ISO symbol brake system warning light instead of “BRAKE” light,” Chrysler said in the mandatory filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. The panels were built by Marelli North America. Continue reading →

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Mixed Results – Automaker Use of AI-Technology

Posted on 22 August 2025 by Ken Zino

“Smart technologies appear to not only anticipate the driver’s needs but also reduce the cognitive workload and some of the difficulties that drivers face with digital systems,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “Ultimately, what matters most to vehicle owners – and therefore to automakers and suppliers – is how useful the technology is and whether it enhances their driving experience. While smart technologies are not without issues, they represent a meaningful step forward. Continued development will be essential to address current challenges and maximize their effectiveness.” Continue reading →

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Volvo Car USA to Offer Insurance

Posted on 20 August 2025 by Ken Zino

“By launching Volvo Car Insurance Services, we are extending Volvo Cars’ commitment to safety and simplicity well beyond the vehicle,” said Tony Nicolosi, President & CEO, Volvo Car Financial Services. “This expanded offering combines a seamless digital experience with flexible, personalized coverage options, supported by licensed insurance agents who provide expert, transparent guidance, creating a new standard for what customers should expect from automotive insurance.” Continue reading →

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MINI Expanding Proactive Care to More Markets

Posted on 20 August 2025 by Ken Zino

MINI said today that it is expanding its so-called Proactive Care service to more markets, including the U.S. eventually. The service lets the vehicle act as a digital concierge, recognizing existing and predictable service needs and proactively reaching out to the customer with proposed solutions.

“With the introduction of Proactive Care at MINI, we are now implementing our service promise ‘RELAX. WE CARE.’ in the premium segment of small and compact cars. Our offering acts as a digital concierge, proactively analyzing all service needs and providing timely support to our customers. This ensures that our customers are always well-informed and that potential needs are identified early,” says Ralf Hattler, Senior Vice President Customer Support and Aftersales. Continue reading →

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Used Vehicle Prices Down as Consumer Sentiment Drops

Posted on 19 August 2025 by Ken Zino

“We started to see stronger sales trends in late July and early August for retail and wholesale markets, and that’s causing some additional volatility in wholesale pricing trends in recent weeks, against a stronger comparison from last year,” said Jeremy Robb, senior director of Economic and Industry Insights at Cox Automotive. Continue reading →

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