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Category Archives: customer satisfaction
Ford Fuel Injector Leak Recall Now at ~694,000
Ford Motor Company (NYSE: Ford) is recalling 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5-liter engines. A fuel injector may crack and leak fuel inside the engine compartment and cause a fire. This is an ongoing safety problem related to NHTSA Recall numbers 22V859, 24V187, 25V165. It’s the latest in a growing series of Ford recalls that were not properly repaired the first time because of software programming errors, requiring a recall of the recall, so to speak. The injectors were supplied by Dumarey Flowmotion Technologies S.R.L. of Italy. Continue reading
Posted in auto news, customer satisfaction, engineering, manufacturing, recalls, safety
Tagged 24V187, 25V165, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford recall 25S76, Ken Zino, NHTSA Recall 22V859, NHTSA Recall number 25V467 or 25V-467, X @KenAutoinformed
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Oppama Plant Closing – Nissan Starts Talking with Stakeholders
Nissan Motor Company (7201T and NSANY ADR) said today that it has begun “engagement” with key stakeholders after the July 15 announcement that Nissan will cease vehicle production at the Oppama plant at the end of the Japanese fiscal year 2027. Nissan plans to transfer vehicle production from the Oppama Plant to Nissan Motor Kyushu. Continue reading
Posted in auto news, customer satisfaction, labor issues, manufacturing, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ivan Espinosa, Ken Zino, Nissan Kicks, Nissan Motor Company, Nissan Note, Note Aura, Oppama Plant Closing, X @KenAutoinformed
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JLR NA Land Rover Evoque Passenger Airbag Recall
Jaguar Land Rover North America (JLR NA) is recalling ~21,000 model year 2021-2025 Range Rover Evoque vehicles. The Hungarian made passenger air bag may tear during deployment.
“The basis of the recall population is all Land Rover Range Rover Evoque vehicles from 2021 Model Year up until the introduction of a modified airbag specification in production during 2025 Model Year. A concern has been identified on 2021 – 2024 and certain 2025 Model Year Range Rover Evoque vehicles where, during a passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process [at the Halewood UK plant- AutoCrat],” JLR NA told the National Highway Traffic Safety Administration in the mandatory recall filing made public by NHTSA this morning. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Jaguar Land Rover North America recalls, Ken Zino, Land Rover Evoque recall N945, NHTSA Recall 25V454 or 25V-454, X @KenAutoinformed
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Another Ford Mach E Electrical System Recall
Ford Motor Company (NYSE: Ford) is recalling 239 2022 model year Mustang Mach E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat. This recall is an expansion of a previous NHTSA recall number 23V687 or 23V-687 because of a calculation error. Ford is operating under a consent order from NHTSA because of its handing of recalls.
“The recalled Bussed Electrical Center parts NK48-10C666-AA, NK48-10C666-BA, or LK98- 10C666-AB were introduced into production on 05/27/2020 and were taken out of production on 05/27/2022. Vehicles produced 5/27/2020 through 5/24/2022 are included in the original recall population (23V687). Affected vehicles are equipped with the extended range battery, but without the GT powertrain. These vehicles are not produced in VIN order,” Ford told the National Highway Traffic Safety Administration (NHTSA) in the mandatory safety defect recall filing that NHTSA made public today. Continue reading
Posted in auto news, customer satisfaction, electronics, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Mustang Mach E recalls, Ford Recall 23S56, Ford Saftey Action 23S56/23V687, Ken Zino, NHTSA Ford Mach E recall number 23V687 or 23V-687, NHTSA Ford Mach E recall number 25V441 or 25V-441, TE Connectivity Mexico, X @KenAutoinformed
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Ford Motor Recalls 850,000 Vehicles for Sudden Stalling
Ford Motor Company (NYSE: F) is recalling model year 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The Mexican made low-pressure fuel pump from Phinia Inc. may fail, which can result in an engine stall while driving. The driver may experience poor engine performance – misfiring or rough running – a check engine light, or a reduction in engine power. Fuel pump failure is more likely to occur in low fuel or warm weather and hot fuel in the fuel tank.
“Fuel pump failure can result in an engine stall while driving, increasing the risk of a crash,” Ford told the National Highway Traffic Safety Administration in the mandatory safety defect recall filing made public by NHTSA earlier this week. “Loss of fuel pressure and flow from the low-pressure fuel pump can be due to internal contamination of the jet pump, specifically in low fuel conditions, and reduced fuel pump internal clearances that result in an increase of internal friction and sensitivity to vapor lock.” Ford said. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Bronco, Expedition, Explorer, f-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, Ford fuel pump recall 25S75, Ken Zino, Lincoln Aviator, Lincoln Navigator, mustang, NHTSA Recall or campaign number 25V455 or 25V-455, Phinia, X @KenAutoinformed
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Annals of Marketing – Mercedes-Benz VLE Test Drive
Mercedes-Benz said today that two prototypes of its new Van Electric Architecture (VLE) drove from Stuttgart through the Alps to Rome with only two 15-minute charging stops under “real‑life “driving conditions. Starting in 2026, Mercedes-Benz will launch its newly developed modular and scalable Van Architecture. This new platform is attempting to successfully straddle luxury-focused Grand Limousines and commercial vans where Mercedes has a longstanding market presence. Continue reading
Posted in auto news, customer satisfaction, design and styling, electric vehicles, marketing, milestones, mobility company, new vehicle, news analysis, shows and events, transportation
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Dr. Andreas Zygan, Ken Zino, Mercedes-Benz VLE. MB Van Electric Architecture, X @KenAutoinformed
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GM Fire Recall – Chevrolet Silverado Medium Duty Trucks
General Motors (NYSE: GM) is recalling ~62,468 model year 2019-2024Chevrolet Silverado Medium Duty 4500HD, 5500HD, and 6500HD trucks. The brake pressure sensor assembly may leak brake fluid into the brake pressure switch and cause a short circuit, which can cause a fire. Until the recall fix is performed, owners are advised to park their vehicles outdoors. This safety defect may show with a “service brake system” malfunction indicator lamp.
“If brake fluid shorts the brake pressure switch and the associated fuse, the circuit can generate excessive heat that could result in a fire, increasing the risk of injury. An underhood fire may occur when the vehicle is off and possibly unattended,” GM told the National Highway Traffic Safety Administration in the mandatory recall filing made public by NHTSA this morning. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged Akron Rubber Development Lab, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, GM fire recall N242482680, Ken Zino, Kodiak Controls, National Highway Traffic Safety Administration, NHTSA recall 25V390 or 25V-390, X @KenAutoinformed
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J.D. Power 2025 U.S. Initial Quality Study Released
The number of problems cited by owners in the first 90 days of ownership has improved slightly, according to the J.D. Power 2025 U.S. Initial Quality Study (IQS)SM released today. Overall, problems per 100 vehicles (PP100) have improved to 192 PP100 from 194 PP100 a year ago. Premium brands have improved to 27 PP100 to 203 PP100 from 230 PP100 in 2024, while problems among mass market brands have increased to 187 PP100 from 181 PP100 in 2024. A lower score reflects higher vehicle quality.* Lexus is the highest-ranking brand overall in initial quality with a score of 166 PP100. Among premium brands, Jaguar (175 PP100) ranks second and Genesis (183 PP100) ranks third. Among mass market brands, Nissan ranks highest with a score of 169 PP100. Hyundai (173 PP100) ranks second and Chevrolet (178 PP100) ranks third. Continue reading
Posted in auto news, awards, customer satisfaction, design and styling, engineering, manufacturing, news analysis, quality
Tagged 2025 J.D. Power U.S. Initial Quality Study, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Frank Hanley, j.d power, Ken Zino, X @KenAutoinformed
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Mercedes-Benz USA Recalls ~93,000 Vehicles with Sunroofs
Mercedes-Benz USA is recalling ~93,000 model year 2023-2025 GLC 300, GLC 300 4MATIC, 2024-2025 AMG GLC 43 4MATIC, 2025 GLC 350E 4MATIC, and AMG GLC 63 S E vehicles equipped with a panoramic sunroof. according to the mandatory recall document made public today by the National Highway Traffic Safety Administration.
“In certain crash scenarios, where the rear occupant’s head contacts the C-pillar, the pillar may not absorb an adequate amount of the impact. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, “Occupant Protection in Interior,” MBUSA told NHTSA. Continue reading
Posted in auto news, customer satisfaction, engineering, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, MBUSA panoramic sunroof recall, MBUSA safety defect recalls, nhtsa, NHTSA Recall 25V379 or 25V-379, the National Highway Traffic Safety Administration, X @KenAutoinformed
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Volvo Car USA Recalls for Brake Loss – 11,000+
Volvo Car USA is recalling all 2023 Volvo C40 BEV, 2025 EC40, 2023-2024 XC40 BEV, 2020-2026 XC90 PHEV, 2022-2026 XC60 PHEV, 2023-2025 S60 PHEV, 2024-2025 V60 PHEV, 2025-2026 EX40 and 2025 S90 PHEV vehicles. In some driving scenarios while coasting down a hill and using “B” mode or “One Pedal Drive,” the vehicle may lose brake function, according to the mandatory recall document made public today by the National Highway Traffic Safety Administration. More than 11,000 Volvo electric vehicles are affected by the potentially deadly safety defect. Continue reading
Posted in auto news, connected vehicles, customer satisfaction, electric vehicles, mobility company, quality, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, National Highway Traffic Safety Administration, NHTSA recall 25V392 or 25V-392, R10329, Volvo Car recall, Volvo Car USA Recalls for Brake Loss, X @KenAutoinformed
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Polaris Fire Recalls – Ranger XP and Pro XD Kinetic ROVs
The U.S. Consumer Product Safety Commission (CPSC) said today that a recall is active for fires covering Polaris Model Year 2023-2024 Ranger XP Kinetic and Model Year 2025 Pro XD Kinetic Recreational Off-road Vehicles (ROVs). In addition, this recall covers accessory charger service parts/kits with part numbers 2417296, 2417297, 2889704 and 2889486. Water can leak through a cracked filter into the ROV’s high-voltage charging harness components and cause a short circuit, creating a fire hazard. Continue reading
Posted in customer satisfaction, manufacturing, quality, recalls, transportation
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, Polaris Model Year 2023-2024 Ranger XP Kinetic and Model Year 2025 Pro XD Kinetic Recreational Offroad Vehicles recalls, U.S. Consumer Product Safety Commission, X @KenAutoinformed
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Annals of Marketing – Porsche Italia and Ferragamo
Porsche (P911.DE) said today that Porsche Italia is observing its 40th anniversary with two special-edition models based on the Porsche 911 Carrera 4 GTS and the Porsche Taycan 4S. Porsche Exclusive Manufaktur workers have decoratively enhanced the exterior and the interior of the two sports cars.
“Our dream was to create something truly unique that embodies the spirit that has guided us for the past 40 years: Porsche style combined with Italian culture and aesthetics. That’s why we chose Ferragamo as a partner for this project, a brand with which we share values such as excellence of craftsmanship, timeless elegance and a tireless attention to detail,” said Pietro Innocenti, CEO of Porsche Italia. Salvatore Ferragamo became famous in Hollywood by custom-making shoes for movie stars. In 1927, the ‘shoemaker of dreams’, as he was known, returned to his homeland and settled near Florence. Continue reading
Posted in auto news, customer satisfaction, design and styling, marketing, milestones, people, shows and events
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, Leonardo Ferragamo, P911.DE, Pietro Innocenti, Porsche 911 Carrera 4 GTS and Porsche Taycan 4S, Porsche Italia, Porsche Italia and Ferragamo, Salvatore Ferragamo, X @KenAutoinformed
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VW Driver Access Program adds Torsten Gross
“As someone who’s experienced both the challenges and the triumphs of adaptive driving, I’m honored to join VW in a mission to help others find their way forward,” said Torsten Gross. “Every time I get behind the wheel, whether it’s my race car or my street car, I’m reminded that possibilities are endless and through the Driver Access program, we’re opening that sense of freedom and confidence to even more Volkswagen drivers.” Continue reading
Posted in auto news, customer satisfaction, marketing, milestones, news analysis, shows and events
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Certified Pre-Owned Volkswagen vehicles, Ken Zino, physical disabilities and driving, Rachael Zaluzec, Torsten Gross, Volkswagen Inclusive Environment Workforce, VW Driver Access program, X @KenAutoinformed
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Honda Joins American Red Cross Disaster Giving List
“We are proud to build on our longstanding commitment to American Red Cross disaster recovery efforts,” said Jennifer Thomas, senior vice president of Corporate Affairs, American Honda Motor Co., Inc. “Through the Annual Disaster Giving Program, we will strengthen the ability of the Red Cross to provide immediate support when it is needed in communities across America, where Honda associates, customers, dealers and suppliers live and work.” Continue reading
Posted in auto news, customer satisfaction, environment, global warming, news, news analysis, people
Tagged American Red Cross Annual Disaster Giving Program, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Cliff Holtz, Honda USA Foundation, Jennifer Thomas, Ken Zino, X @KenAutoinformed
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American Honda Joins Tesla Supercharger Network
Honda Prologue and Acura ZDX owners now have access to more than 23,500 selected Tesla Superchargers across the United States with the availability of the first Honda-approved NACS-CCS DC fast-charging adapter, the company said today. The only DC fast charging adapter approved by Honda (NYSE: HMC) was tested for performance and compatibility for use with the Prologue and ZDX at any NACS DC fast-charging point. This confirms a previous announcement made in March 2025.
“Planning a road trip just got a lot easier for our Honda and Acura EV owners with access to the Tesla Supercharger network,” said Ryan Harty, assistant vice president of Sustainability & Business Development at American Honda Motor Co., Inc. “Combined with other growing charging networks, Honda and Acura EV drivers now have added peace of mind with a wider range of dependable DC fast charging options nationwide.”
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