Category Archives: customer satisfaction

Japanese Top Consumer Reports 2026 Automotive Report

Posted on 4 December 2025 by Ken Zino

“We’re releasing new overall score rankings,” said Jake Fisher, CR’s Senior Director of Automotive Testing. “That’s really who makes the best cars along with new car reliability, used car reliability, which is really looking 5 to 10 year old models that are on out in the road, owner satisfaction, our road test scores, repair costs. … We have all the information for each one of the models on our website. That’s all live right now…. We are very excited that this year. We actually have the most amount of vehicles that we’ve had for a very long time. We’ve made some changes to make the survey easier to complete. … We’ve actually gone from 300,000 vehicles in the survey to 380,000 vehicles in the survey. That’s total.” Continue reading →

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Hyundai Santa Fe Recall for Bad Rear-View Cameras

Posted on 1 December 2025 by Ken Zino

Hyundai Motor America is recalling more than 143,000 model-year 2024-2025 Santa Fe and Santa Fe Hybrid vehicles. The rear-view camera may not have been installed properly, which can damage the wiring harness and cause the rear-view camera image not to display.

“The camera’s main wire harness was improperly assembled by the supplier, causing increased tension and wear in the cable’s shield line, and resulting in poor terminal contact when connected to the camera,” HMA said in the mandatory recall notification made public by the National Highway Traffic Safety Administration this morning. [Seoyon E-Hwa Alabama is the supplier – AutoCrat] Continue reading →

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More Ford Recalls – Escape, Corsair Battery Failures, Fires

Posted on 24 November 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling more than 205,000 model-year 2020-2024 Ford Escape and 2021-2024 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure or fires. [This is a recall of a previous ineffective recall -AutoCrat]

“The vehicle’s high voltage battery cells may experience internal short circuiting. This population of vehicles was previously recalled under 24V954 /24S79 to address this risk. The 24V954 remedy updated the vehicle’s Battery Energy Control Module (BECM) software, adding an enhanced capability to detect cell anomalies indicative of conditions that may lead to short circuiting. In the event of anomaly detection, the software provides customer notification, and battery charging is stopped to reduce the risk of shorting. Based on new information, the recall remedy for 24V954/24S79 may not detect these conditions in all cases,” Ford said in the required filing made public by the e National Highway Traffic Safety Administration (NHTSA) today. Continue reading →

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IONNA Plans $250M Outlay in California EV Charging

Posted on 20 November 2025 by Ken Zino

IONNA* said today that is planning an outlay of more than $250 million in infrastructure across California during the next three years.**

“This week’s expansion into California is a snapshot of the national momentum IONNA has built in under a year’s time,” said Seth Cutler, Chief Executive Officer of IONNA. ‘IONNA Speed’ isn’t just about how quickly we grow, but also how we deliver, and the IONNA team consistently operates with a driver-first mentality to elevate the charging experience. Every new Rechargery reflects our commitment to providing the coverage, quality, and reliability our drivers deserve.” Continue reading →

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Used Ford Vehicles Now for Sale on Amazon Autos

Posted on 19 November 2025 by Ken Zino

Ford Motor (NYSE: F)* said earlier this week that customers can now shop for, finance and purchase Ford Blue Advantage certified pre-owned (CPO) Ford vehicles on Amazon Autos (NASDAQ: AMZN). Key, however, is that the business relationship remains with the participating Ford dealer. Amazon enables the transaction. All follow-up, service, and privacy matters are handled by the dealer, not Amazon. Initially only a small number of dealers are participating.

“This new collaboration allows customers to browse a participating local dealer’s inventory directly through Amazon’s website, complete most of the paperwork online, and then schedule a convenient time to pick up the selected vehicle,” said Wendy Lane is senior manager of Ford Blue Advantage vehicles. Continue reading →

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Software Safety – Honda Recalls ~256,000 Accord Hybrids

Posted on 18 November 2025 by Ken Zino

American Honda said today that it is voluntarily recalling ~256,000 model-year 2023-2025 Honda Accord Hybrid vehicles in the U.S. that may have incorrect software programming.

“Due to improper software programming by a supplier [Astemo Indiana, Inc. – AutoCrat] the Integrated Control Module (ICM) may reset while the vehicle is in operation, which can cause loss of power while driving, increasing the risk of a crash or injury,” Honda said. Continue reading →

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Volkswagen Joins the Tesla Supercharger Network Party

Posted on 12 November 2025 by Ken Zino

Volkswagen of America today announced that its ID.4 and ID. Buzz owners will be able to access the Tesla Supercharger network of 25,000 NACS Partner DC fast chargers, beginning November 18th. To enable the ID.4 and ID. Buzz vehicles to use the network, customers must purchase a Volkswagen-approved NACS adapter that will allow compatible Volkswagen electric vehicles to charge using the North American Charging System (NACS) fast charger plug. [Volkswagen is late to the Supercharger party – AutoCrat]

“This is great news for our EV owners,” said Petar Danilovic, Senior Vice President, Product Marketing and Strategy, Volkswagen of America. “They will now be able to access the more than 25,000 DC fast chargers on the Tesla Supercharger network across the United States, in addition to the more than 5,000 fast chargers on Electrify America’s grid. This makes life much more convenient, whether you are taking a road trip or you rely on public charging should home charging not be an option.” Continue reading →

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Annals of Marketing – Porsche Credit Card

Posted on 11 November 2025 by Ken Zino

In Stuttgart today Porsche said that the new Porsche Card offers more than just the simple payment function, it is the key to the Porsche world.*

“‘Feel Porsche in every moment’ – With this motto, the new Porsche Card promises the Porsche spirit in credit card format. The comprehensive service package is specially tailored to Porsche customers and focuses on experiences, comfort and convenience. At the heart of the card are services from the areas of Porsche Family, Exclusive Lifestyle, Mobility and Peace of Mind. Popular benefits such as free Avis Priority airport parking or the comprehensive insurance package have been retained and expanded to include many other services,” Porsche said. Continue reading →

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Takata Recall Haunts BMW X5 SUVs

Posted on 10 November 2025 by Ken Zino

BMW of North America (BMW) is recalling more than 5000 model year 2000-2001 X5 SUVs that may be equipped with a sport steering wheel containing a Takata PSDI-4 air bag inflator (TK Global LLC). The inflator may explode during deployment due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

“Certain vehicles may contain a sport steering wheel equipped with a Takata driver’s front air bag module that contains a PSDI-4 inflator that could have been installed as a replacement / spare part. The originally equipped did not contain an inflator with ammonium nitrate,” BMW said in the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration this morning (NHTSA). Continue reading →

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Rear Camera INOP – Toyota Recalls More than 1M Vehicles

Posted on 10 November 2025 by Ken Zino

Toyota Motor Engineering & Manufacturing (Toyota) is recalling ~ 1,024,407  model year 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, Rear Visibility.

“This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing specific software logic from a specific supplier,” Toyota said in the mandatory safety defect recall filing made public today by the National Highway Traffic Safety Administration. [Denso Corporation is the Tier One supplier of the ECU – AutoCrat.] Continue reading →

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Battery Fire Recalls – ~320,065 Jeep Wrangler and Grand Cherokee 4Xe Models

Posted on 10 November 2025 by Ken Zino

Chrysler (FCA US) is recalling more than 320,000 2020-2025 model year Jeep Wrangler 4Xe and model year 2022-2026 Grand Cherokee 4Xe plug-in hybrid vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving. Samsung SDI America supplied the defective batteries.

In the mandatory safety defect recall filing made public today by the National Highway Traffics Safety Administration (NHTSA), Chrysler said “In rare circumstances, a battery pack may contain cells with separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire.” Continue reading →

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Annals of Marketing – Ford Signature 2.0 Debuts

Posted on 6 November 2025 by Ken Zino

Ford Motor Company (NYSE: F) said today that its New Retail Experience – dubbed Ford Signature 2.0 – is designed to deliver an enhanced customer journey.*

“Today, we’re introducing a new, unified global retail experience, developed with Ford dealers around the world, to meet these needs,” said Elena Ford, chief customer experience officer at Ford Motor Company. “This approach offers seamless options, whether you prefer browsing online or a hands-on dealership visit, ensuring each step of your journey with Ford is effortless – from considering a vehicle to every service appointment thereafter. Like always, we’re putting our customers at the heart of everything with this experience. We’ve created the new design standard, Ford Signature 2.0, with our global dealers, building on years of learnings and pairing behavioral science with human-centered design to foster lasting relationships.” Continue reading →

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Little Changed – J.D. Power 2025 U.S. Sales Satisfaction Index

Posted on 6 November 2025 by Ken Zino

The J.D. Power 2025 U.S. Sales Satisfaction Index (SSI) StudySM released today notes that despite the market shifts, overall customer satisfaction with the vehicle purchase experience increased by 1 point this year to 802 (on a 1000-point scale).

“Satisfaction among buyers has been gradually improving over the years, including a modest increase in 2025 despite the added uncertainties that tariffs bring.” said Stewart Stropp, vice president of automotive retail at J.D. Power. “However, even in a challenging market, the fundamentals of satisfaction haven’t changed. Dealers who stay transparent during the deal, take time to educate buyers on their vehicle’s features, and maintain that connection after delivery are the ones poised to boost buyer satisfaction, ultimately leading to better customer retention and business growth.” Continue reading →

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Michigan – Tariffs Cause Higher Grocery Prices, More Expensive Housing, Put Jobs at Risk

Posted on 5 November 2025 by Ken Zino

In response to Governor Gretchen Whitmer’s executive directive to gauge the impact of federal tariffs on Michigan’s economy, several State of Michigan departments submitted reports pointing to higher prices and costly delays that would ultimately impact Michiganders. Today, the U.S. … Continue reading →

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Air Bag Deployments – NHTSA Investigating Honda Odysseys

Posted on 3 November 2025 by Ken Zino

Late last week in spite of the Republican led government shutdown, The Office of Defects Investigation (ODI) at DOT opened an engineering analysis into inadvertent air bag deployments on 2018-2022 model year Honda Odyssey minivans manufactured by American Honda Motor Company. More than 440,000 vehicles are involved. Most government workers are doing their jobs without pay. House Republicans aren’t working of course, but receiving full pay and benefits.*

The Office of Defects Investigation (ODI) has received 18 complaints, and some Early Warning Reporting (EWR) and death & injury reports alleging inadvertent air bag deployment. These inadvertent deployments relate to the side curtain and/or side thorax air bags used in model year 2018-2022 Honda Odyssey models. Continue reading →

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