Category Archives: customer satisfaction

GM to Layoff 500 Employees at Oshawa Assembly

Posted on 29 January 2026 by Ken Zino

General Motors (NYSE:GM) conformed today that Oshawa Assembly will return to two shifts of production beginning 2 February. However approximately 500 employees will be placed on layoff.

“Preparations continue at Oshawa Assembly to build the next generation of gas-powered full-size pickups, supported by a $280 million investment that reinforces Oshawa’s future in GM’s key full-size truck program,” GM said in a release. Continue reading →

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Volvo Car Financial Services Extends BoA Deal

Posted on 27 January 2026 by Ken Zino

Volvo Car Financial Services (VCFS) and Bank of America (NYSE: BAC) today announced the extension of their long-standing relationship to provide auto loan and lease origination, financing, and servicing for Volvo Cars customers and Volvo Cars’ 280 U.S. retailers.* The collaboration, which began in 2012, will now continue through 2030. Continue reading →

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Fire Risk – Ford Recalls Escape, Explorer, Focus, MKC Models

Posted on 26 January 2026 by Ken Zino

Ford Motor Company (NYSE: F)* is recalling more than 119,000 model-year 2013-2018 Focus, 2013-2019 Escape, 2024 Ford Explorer and 2015-2016 MKC vehicles equipped with a 2-liter engine. The engine block heater may crack and develop a coolant leak, causing it … Continue reading →

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Pessimism on the Economy – A Pox on Both Parties

Posted on 23 January 2026 by Ken Zino

During January 2025, 70% of voters said that “inflation or costs of goods” were getting worse for people like them. One year later, that figure has remained largely unchanged, with 74% of voters now saying that inflation is getting worse, according to the latest polling this week by Data for Progress (DFP).

“Despite Trump’s campaign promises, voters’ perceptions of the economy have not improved since he took office. But in a warning sign for Democrats, voters are still largely split over which party has solutions to lower the cost of living,” said DFP. Continue reading →

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S&P Global Mobility – GM Tops Maker Loyalty Ratings Again

Posted on 20 January 2026 by Ken Zino

“For 30 years, this analysis has provided a fact-based measure of brand health and this year’s results are particularly telling,” said Joe LaFeir, President of Mobility Business Solutions at S&P Global Mobility. “The data shows the market is not rewarding just one type of strategy. Instead, we see sustained, high-level performance from manufacturers with broad portfolios. In the current market, retaining customers remains a critical performance indicator for the industry.” Continue reading →

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Park Outside – 2025 Volvo EX30 Battery Fires

Posted on 12 January 2026 by Ken Zino

“The recall population is determined by the first and last vehicles that were produced with a high voltage battery from the Shandong Geely Sunwoda Power Battery Company in China. The start of production with these cell variants began on September 6th, 2024, and ended on October 25th, 2025. Vehicles produced after October 25, 2025, do not have the high voltage battery cell deviation. This recall affects certain model year 2025 EX30 vehicles,” Volvo said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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Rolls-Royce – 2025 Trends, Innovations, and Achievements

Posted on 12 January 2026 by Ken Zino

“Our clients’ increasing interest and engagement in more ambitious commissions are realized in our joint pursuit of perfection. Every motor car is a singular expression of its owner’s vision, and together they reflect the spirit of innovation, craft, and cultural fluency that defines Rolls-Royce today,” said Chris Brownridge, Chief Executive, Rolls-Royce Motor Cars. Continue reading →

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Manufacturer Websites Lack Product Details?

Posted on 8 January 2026 by Ken Zino

“One in three new-vehicle shoppers begin their journey without a specific brand in mind, yet nearly all of them still visit an OEM website,” said Cory Maxwell, digital experience consultant at J.D. Power. “While those shoppers are highly engaged, we continue to see that about 20% of OEM sites prioritize branding over the detailed vehicle information shoppers are actively seeking. At that stage, the brand has already done its job by getting shoppers to the site, so what matters most is helping them evaluate the vehicle.” Continue reading →

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Audi Recalls Seat Belts for Child Seat Retention Failures

Posted on 5 January 2026 by Ken Zino

Audi (Volkswagen Group of America) is recalling more than 27,700 model year 2025 SQ6 E-Tron, SQ6 Sportback E-Tron, Q6 Sportback E-Tron, A6, A5, A6 Sportback E-Tron, Q6 E-Tron, S5, and S6 Sportback E-Tron vehicles. The automatic locking retractor [from Joyson Safety Systems in Poland – AutoCrat] may fail to engage when a child seat is installed using the seat belt. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, “Occupant Crash Protection” and 209, “Seat Belt Assemblies.” Continue reading →

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Porsche Recalls More Than 173,000 Vehicles for Rear Visibility

Posted on 5 January 2026 by Ken Zino

“A rear-view camera image that does not display decreases the driver’s rearward visibility, increasing the potential risk of an incident,” Porsche said. “While the exact root cause is unknown, transient signal noise between the control unit and the Surround View cameras can, in certain rare instances, interrupt the signal from the rear-view camera. …If this occurs, the driver will notice the rear-view camera image is not displayed when the vehicle is placed in Reverse.” Porsche said. Continue reading →

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Ford Recalls Previous Expedition Roll-Away Recall Repair

Posted on 5 January 2026 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~890 model year 2019 Expedition vehicles previously repaired incorrectly under recall number 20V263. The “Transmission Not In Park” warning message and associated chime duration are shorter than intended. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its previous handing of recalls. This recall is the result of a complicated and meticulous effort by Ford Motor. Continue reading →

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EPA Administrator and Trump Booster Zeldin Praises Himself

Posted on 31 December 2025 by Ken Zino

The EPA Office of the Administrator sent this “bulletin” out at 10:00 AM EST this morning.

“It has been a historic year at EPA, and we look forward to even more victories in the year ahead,” said Trump crony Lee Michael Zeldin, administration of the EPA since 29 January 2025 at the beginning of the Second Trump administration. Following are Zeldon’s assertions edited for space. [As with EPA fuel mileage ratings, and Zeldin’s dismissal of Global Warming and Climate Change your observed results and therefore opinions on these boasts may vary significantly- AutoCrat.] Continue reading →

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Chicago Auto Show Shrinks

Posted on 30 December 2025 by Ken Zino

The Chicago Automobile Trade Association (CATA), producer of the Chicago Auto Show, said today that it is cutting media days in half. A media preview will now take place on Friday 6 February from 8 am to 2 pm. The 2 pm conclusion of media activities will allow for a “seamless transition as the show floor is dressed up that evening for the First Look for Charity black-tie gala.” As recently as the second week of November this year, two days were allocated for media day. However, in keeping with a general trend, auto shows are increasingly not viewed as cost effective ways to move vehicles from dealer showroom floors to customers’ driveways Continue reading →

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Ford Recalls Mavericks, Escapes, Mach Es, Transits, Broncos

Posted on 29 December 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling more then ~52,000 vehicles for a variety of quality problems according to mandatory safety defect recall filings  made public the National Highway Traffic Safety Administration (NHTSA) this morning. Ford is operating under a consent order from NHTSA because of its previous handing of recalls.

The largest recall announced today involves 2025-2026 Mustang Mach E vehicles. The Chinese-made [Zhe Jiang Keboda Industry Corp – AutoCrat] Light Driver Control Module B (LDCMB) may fail, preventing the turn signals, daytime running lights, low beam, and high beam headlights from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.” Continue reading →

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Honda Aircraft Company Offers Performance Upgrade Package

Posted on 22 December 2025 by Ken Zino

Honda Aircraft Company has announced the HondaJet APMG S, a new performance upgrade package for owners and operators of HondaJet Classic and HondaJet APMG (Advanced Performance Modification Group) aircraft. This provides operators of  early production HondaJets, the prospect of  upgrading their aircraft with technical innovations introduced on more recent iterations of the platform, such as the HondaJet Elite S. The APMG S modifications package has been certified by the Federal Aviation Administration (FAA) as of the time of publication for installation on aircraft registered in the United States of America, with foreign certification planned to follow. [Hardly surprising given Honda’s heritage of innovation and advancement– AutoCrat] Continue reading →

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