Category Archives: customer satisfaction

Manufacturer Websites Lack Product Details?

Posted on 8 January 2026 by Ken Zino

“One in three new-vehicle shoppers begin their journey without a specific brand in mind, yet nearly all of them still visit an OEM website,” said Cory Maxwell, digital experience consultant at J.D. Power. “While those shoppers are highly engaged, we continue to see that about 20% of OEM sites prioritize branding over the detailed vehicle information shoppers are actively seeking. At that stage, the brand has already done its job by getting shoppers to the site, so what matters most is helping them evaluate the vehicle.” Continue reading →

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Audi Recalls Seat Belts for Child Seat Retention Failures

Posted on 5 January 2026 by Ken Zino

Audi (Volkswagen Group of America) is recalling more than 27,700 model year 2025 SQ6 E-Tron, SQ6 Sportback E-Tron, Q6 Sportback E-Tron, A6, A5, A6 Sportback E-Tron, Q6 E-Tron, S5, and S6 Sportback E-Tron vehicles. The automatic locking retractor [from Joyson Safety Systems in Poland – AutoCrat] may fail to engage when a child seat is installed using the seat belt. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, “Occupant Crash Protection” and 209, “Seat Belt Assemblies.” Continue reading →

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Porsche Recalls More Than 173,000 Vehicles for Rear Visibility

Posted on 5 January 2026 by Ken Zino

“A rear-view camera image that does not display decreases the driver’s rearward visibility, increasing the potential risk of an incident,” Porsche said. “While the exact root cause is unknown, transient signal noise between the control unit and the Surround View cameras can, in certain rare instances, interrupt the signal from the rear-view camera. …If this occurs, the driver will notice the rear-view camera image is not displayed when the vehicle is placed in Reverse.” Porsche said. Continue reading →

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Ford Recalls Previous Expedition Roll-Away Recall Repair

Posted on 5 January 2026 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~890 model year 2019 Expedition vehicles previously repaired incorrectly under recall number 20V263. The “Transmission Not In Park” warning message and associated chime duration are shorter than intended. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its previous handing of recalls. This recall is the result of a complicated and meticulous effort by Ford Motor. Continue reading →

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EPA Administrator and Trump Booster Zeldin Praises Himself

Posted on 31 December 2025 by Ken Zino

The EPA Office of the Administrator sent this “bulletin” out at 10:00 AM EST this morning.

“It has been a historic year at EPA, and we look forward to even more victories in the year ahead,” said Trump crony Lee Michael Zeldin, administration of the EPA since 29 January 2025 at the beginning of the Second Trump administration. Following are Zeldon’s assertions edited for space. [As with EPA fuel mileage ratings, and Zeldin’s dismissal of Global Warming and Climate Change your observed results and therefore opinions on these boasts may vary significantly- AutoCrat.] Continue reading →

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Chicago Auto Show Shrinks

Posted on 30 December 2025 by Ken Zino

The Chicago Automobile Trade Association (CATA), producer of the Chicago Auto Show, said today that it is cutting media days in half. A media preview will now take place on Friday 6 February from 8 am to 2 pm. The 2 pm conclusion of media activities will allow for a “seamless transition as the show floor is dressed up that evening for the First Look for Charity black-tie gala.” As recently as the second week of November this year, two days were allocated for media day. However, in keeping with a general trend, auto shows are increasingly not viewed as cost effective ways to move vehicles from dealer showroom floors to customers’ driveways Continue reading →

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Ford Recalls Mavericks, Escapes, Mach Es, Transits, Broncos

Posted on 29 December 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling more then ~52,000 vehicles for a variety of quality problems according to mandatory safety defect recall filings  made public the National Highway Traffic Safety Administration (NHTSA) this morning. Ford is operating under a consent order from NHTSA because of its previous handing of recalls.

The largest recall announced today involves 2025-2026 Mustang Mach E vehicles. The Chinese-made [Zhe Jiang Keboda Industry Corp – AutoCrat] Light Driver Control Module B (LDCMB) may fail, preventing the turn signals, daytime running lights, low beam, and high beam headlights from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.” Continue reading →

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Honda Aircraft Company Offers Performance Upgrade Package

Posted on 22 December 2025 by Ken Zino

Honda Aircraft Company has announced the HondaJet APMG S, a new performance upgrade package for owners and operators of HondaJet Classic and HondaJet APMG (Advanced Performance Modification Group) aircraft. This provides operators of  early production HondaJets, the prospect of  upgrading their aircraft with technical innovations introduced on more recent iterations of the platform, such as the HondaJet Elite S. The APMG S modifications package has been certified by the Federal Aviation Administration (FAA) as of the time of publication for installation on aircraft registered in the United States of America, with foreign certification planned to follow. [Hardly surprising given Honda’s heritage of innovation and advancement– AutoCrat] Continue reading →

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Nissan Claims to Kill Wireless Phone Charging Bugs

Posted on 18 December 2025 by Ken Zino

Nissan (7201T and NSANY ADR)* said today that it is the only automaker to offer Qi2 wireless charging in the U.S. with 2026 versions of the Pathfinder and Murano. (1 Pathfinder. 2 Murano. See Inevitable footnotes below.)**

“It’s a common frustration: placing a phone in a wireless charger, only to arrive with it hardly charged, or worse – overheated or shifted out of place. The Qi2 (pronounced chee-two) wireless charger is a huge step forward. One major difference from previous-generation chargers is easy to spot: The Qi2 charger features a raised magnetic circle. This holds phones in place with the magnetized back of iPhones (12 and newer), Google Pixels (10 and newer) and Android devices with compatible accessory cases, Nissan said in a release. Continue reading →

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Electrify America EV Charging Adds WS Development

Posted on 18 December 2025 by Ken Zino

Electrify America* has announced plans to support WS Development with its white-label electric vehicle (EV) charging ‘solution’ in the launch of 15 Hyper-Fast electric vehicle (EV) stations across the United States. installation will begin in Massachusetts this winter followed by 15 properties across the U.S.

[In alignment with the demographics of EV owners, the properties are for the affluent. – AutoCrat] Continue reading →

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Honda Recalls 2025 CR-V Fuel Cell EVs

Posted on 17 December 2025 by Ken Zino

American Honda Motor Co. (NYSE: HMC) is recalling 388 Honda 2025 model-year CR-V Fuel Cell EV vehicles.* Coolant inside the fuel cell stack may leak into the fuel cell stack case, causing an internal short circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, “Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection.” [Unlike most automakers, Honda made the filing public via press release before the National Highway Traffic Safety Administration (NHTSA) made it public, usually on Monday mornings. – AutoCrat.] Continue reading →

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Wadda You Say? Personalized Sound at Nissan, Infiniti

Posted on 15 December 2025 by Ken Zino

Nissan and Infiniti said today that the Personalized Sound app that debuted – also today – on the Google Play store is available now for download on every Nissan and Infiniti equipped with Google built-in (footnote 1) including those on the road, at no additional cost. After downloading the Personalized Sound app from the Google Play store, the program directs drivers through a hearing test by playing tones of varying loudness and pitch. The driver responds with how well they can hear each sound by tapping on the infotainment screen, and the program creates a personalized listening profile based on that individual’s hearing.

“We want to elevate every driver’s experience, whether they have a hearing impairment, are audiophiles, or simply want to get the most out of their sound system,” said Mitchell Pope, a senior product planner at Nissan who helped lead the development of Personalized Sound. Offering an individually tailored audio experience like this is a big first in the U.S. auto industry.” Continue reading →

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Pre-Owned Vehicle Marketing – Stellantis, Cox Automotive

Posted on 12 December 2025 by Ken Zino

Stellantis (NYSE: STLA. STLAM.MI) and Cox Automotive Europe today announced the signing of a long-term collaboration agreement that is intended at creating a remarketing ecosystem dedicated exclusively to Stellantis-owned Pre-Owned Vehicles, to be accessible to all professional operators in the … Continue reading →

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Chinese Junk Watch Death Risk – Luyuan Youth ATVs

Posted on 12 December 2025 by Ken Zino

The United States Consumer Products Safety Commission (CPSC) said today that Luyuan is recalling Youth ATVs due to risk of serious injury or death from crash hazard. The X-Pro Eagle 40cc Youth ATVs and FRP Sahara 40cc Youth ATVs violate … Continue reading →

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ICE Vehicle Mobile Apps – Wide Satisfaction Differences

Posted on 12 December 2025 by Ken Zino

The J.D. Power 2025 U.S. OEM ICE App ReportSM released this week shows that owner satisfaction with mobile apps for internal combustion engine (ICE) vehicles is more and more shaped by reliable connectivity, intuitive design, and the availability of essential features. Nearly 80% of ICE vehicle owners indicate using the OEM-provided app, “yet engagement and satisfaction remain inconsistent year-over-year. High-performing brands are pulling ahead, widening the gap with competitors,” J.D. Power said.

“Connectivity and speed continue to be the most significant challenges for ICE vehicle apps,” said Violet Allmandinger, mobile apps lead at J.D. Power. “Owners want apps that work seamlessly every time, with core features that are easy to access and perform reliably. The top performers notably stand out, and this year’s scores reflect that.” Continue reading →

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