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- Chinese EV Trade Wars Hits Volvo Cars
- NHTSA Fines Ford $165M for Flouting Recall Law
- NLRB Rules Against Anti-Union Captive-Audience Meetings
- GM Recall for Wheel Lockup on Diesel Pickups and SUVs
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Category Archives: customer satisfaction
VW Ensnared in More Takata Airbag Shrapnel Recalls
Volkswagen Group of America is recalling 2017-2019 model year Beetle, Beetle Convertible, 2012-2014 Passat, 2017 Passat Wagon, and 2006-2007 Passat Sedan vehicles, according to documents made public today by the National Highway Traffic Safety Administration. Volkswagen had been refusing to recall the inflators arguing since 2020 about NHTSA’s interpretation of Takata defect data.*
“The driver’s side frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling,” VW said in the required safety defect recall filing. Volkswagens included in this recall are equipped with the Takata SDI-D driver frontal airbag. “An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death,” VW acknowledged. Continue reading
Posted in auto news, customer satisfaction, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, NHTSA Recall 24V834 or 24V-834, Takata SDI-D driver frontal airbag recalls, Volkswagen Group of America recalls, Volkswagen recalls 69EG and 69GQ, X @KenAutoinformed
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American Airlines and JetBlue Alliance Blocked
The U.S. Court of Appeals for the First Circuit last Friday affirmed the U.S. District Court for the District of Massachusetts’ ruling in favor of the Justice Department and the Attorneys General of six states and the District of Columbia in their civil antitrust lawsuit to stop the Northeast Alliance between American Airlines and JetBlue. Continue reading
Posted in aviation, customer satisfaction, litigation, news, news analysis, transportation
Tagged antitrust, Attorney General Merrick B. Garland, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, department of justice, jetblue, Ken Zino, sherman act, Spirit Airlines, X @KenAutoinformed
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Slight Improvement in J.D. Power 2024 Sales Satisfaction
Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 U.S. Sales Satisfaction Index (SSI) Study, SM released this week.* Overall customer satisfaction with the vehicle purchase experience is 801 (on a 1000-point scale), up from 793 in 2023.** Continue reading
Posted in auto news, customer satisfaction, news analysis, results, sales, shows and events
Tagged 2024 U.S. Sales Satisfaction, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, J.D Power 2024 SSI Study, Ken Zino, Stewart Stropp, X @KenAutoinformed
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U.S. International Trade Deficit Up in September
The U.S. Census Bureau and the U.S. Bureau of Economic Analysis announced today that the goods and services deficit was $84.4 billion in September, up $13.6 billion from $70.8 billion in August, revised. As the economy continues to expand, consumers are buying more raising the deficit. The news comes on Election Day where under new Trump Administration – if it returns – proposed tariffs by Trump will cost consumers billions upon billions of dollars, send the cost of living soaring and hurt the economy overall. Trumpa-nomics 2 the sequel: Tanking the Economy Again. Continue reading
Posted in customer satisfaction, economy, financial results, fools 'n frauds, labor issues, manufacturing, news, news analysis
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, balance of trade, Chinese trade war, Ken Zino, Trump economics nonsense, Trump taxes on the working class, US Trade deficit, X @KenAutoinformed
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Ford Motor Recalls a Transit Recall for Wheel Lockup
Ford Motor Company (NYSE: F) is recalling 2023-2024 Ford Transit vehicles previously repaired under recall number 24V-102. Incorrect bolts may have been used to attach the rear axle shaft, which can lead to the rear wheel locking up or separating from the axle, according to documents made public today by the National Highway Traffic Safety Administration. Continue reading
Posted in auto news, customer satisfaction, news analysis, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Transit recall 24S05, Ford Transit recall 24S67, Ford Transit recalls, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V-805, NHTSA 24V805, X @KenAutoinformed
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IIHS – Latest 2024 Top Safety Pick Laggards
Four vehicles from four different brands fall short in one or more tests required for a 2024 Top Safety Pick or Top Safety Pick+ award in the latest ratings release today from the Insurance Institute for Highway Safety. To qualify for either award in 2024, vehicles need good ratings in the small overlap front and updated side tests, an acceptable or good rating in the pedestrian front crash prevention evaluation and acceptable- or good-rated headlights across all trim levels. Continue reading
Posted in auto news, awards, customer satisfaction, engineering, news analysis, safety
Tagged 2024 Acura ZDX, 2024 Honda Prologue, 2024 Top Safety Pick or Top Safety Pick+ award, 2025 Altima, 2025 Kia Sorento, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, the Insurance Institute for Highway Safety, X @KenAutoinformed
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Software Defined Vehicles – NTT, Toyota Motor Link Together
NTT and Toyota Motor Corporation said today in Japan that they have agreed toa joint initiative in the field of mobility and AI/telecommunications with the aim of realizing a society with zero traffic accidents. (read Ken Zino of AutoInformed.com on: Connected Cars – Toyota and NTT Want Standardization)
“Through their previous collaborations, the two companies have confirmed that they share common values, such as contributing to society through technological and industrial development, a people-centered approach, and global contributions that start in Japan. This time, they will further deepen their collaboration with the aim of achieving a ‘society with zero traffic accidents’ as the first step towards realizing a prosperous mobility society where safety and freedom are in harmony,” the release said. Continue reading
Posted in auto news, connected vehicles, customer satisfaction, mobility company, news analysis, public health, safety, software defined vehicles, software defined vehicles
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, human mobility infrastructure, IOWN optical communication technology, Ken Zino, Mobility AI Platform, NTT and Toyota Motor Corporation, X @KenAutoinformed, zero traffic accidents
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Volvo Cars Joins Tesla Supercharger Network in North America
Volvo Cars* (VOLCAR B:STO) said this week that drivers of its fully electric vehicles including the new EX90 flagship SUV will have access to more than 17,800 Tesla Supercharger stations in the U.S. and Canada.**
“As part of our journey to electrification, we want to make life with an electric car, including our new flagship EX90, as seamless as possible,” said Mike Cottone, President, Volvo Car USA and Canada. Continue reading
Posted in auto news, connected vehicles, customer satisfaction, electric vehicles, global warming, marketing, mobility company, news analysis
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, EC40, EX40, Ken Zino, Mike Cottone, NACS adapters, North American Charging Standard, Tesla Supercharger network, Volvo EX90, X @KenAutoinformed
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Honda Recalls Accords, Civics, CR-V Hybrids for Fuel Leaks
American Honda Motor is recalling ~721,000 vehicles because the high-pressure fuel pump may crack and leak fuel creating a fire hazard. Affect are 2023-2024 Honda Accord, Accord Hybrid, 2023-2025 Honda CR-V Hybrid, and 2025 Honda Civic and Civic Hybrid vehicles. Warnings may include a fuel odor while the vehicle is driven or idling.
“Due to improper production of the high-pressure fuel pump, cracks can form at the solenoid core component of the fuel pump. As a result, a fuel leak can occur in lower mileage vehicles when the high-pressure fuel pump is in operation,” Honda said in the required NHTSA filing. As of 7 October 2024, Honda has had 145 warranty claims, and no reports of injuries or deaths related to this safety defect from February 2023 through September 2024. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Hitachi Astemo Ltd. in Japan, Honda recall PJW for fuel leaks, hydrogen embrittlement cracks, Ken Zino, National Highway Traffic Safety Administration, NHTSA 24V763, X @KenAutoinformed
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More Ford Recalls – 2024 Rangers and 2024-2025 Broncos
Ford Motor Company (NYSE: F) ) is recalling 2024 Ranger, and 2024-2025 Bronco vehicles. The front upper-control-arm ball joint nut may not have been installed or tightened properly, allowing the front upper control arm to detach from the knuckle assembly, … Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Bronco recalls, Ford Motor recall 24S64, Ford Motor recalls, Ford Ranger recalls, Ken Zino, NHTSA recall 24V770, X @KenAutoinformed
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Ford Recalls Mach-E Models for Power Brake and other Failures
Ford Motor Company (NYSE: F) is recalling 2021 Mach-E vehicles because An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features. The instrument cluster will display several ABS-related warning lamps and text messages at vehicle startup, according to the required filing made public by the National Highway Traffic Safety Administration today. Continue reading
Posted in connected vehicles, customer satisfaction, manufacturing, news analysis, quality, recalls, safety, software defined vehicles
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford recall 24S65, ford recalls, Ken Zino, Mach-E recalls, NHTSA recall 24V777, Over-The-Air (OTA) update recalls, software recalls, X @KenAutoinformed
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NISSAN ENERGY Charge Network Launches
Nissan announced today an “enhancement “to the MyNISSAN app that claims to simplify EV ownership by consolidating vehicle management and public charging into one app. Users store a default payment method in the MyNISSAN app, then once at a compatible charging station, simply tap an on-screen button to start a charging session within the NISSAN ENERGY Charge Network. This new app will be available to MyNISSAN app users by November 2024.
“Owning and charging a Nissan EV will become simpler and more seamless with the launch of the NISSAN ENERGY Charge Network. The new network allows Nissan Ariya and future Nissan EV drivers to use their MyNISSAN app to find charging stations, see real-time charger availability and pay for charging – all in one streamlined experience,” Nissan said in a release. Continue reading
Posted in alternative fuels, auto news, customer satisfaction, electric vehicles, electronics, energy, global warming, marketing, news analysis, shows and events, software defined vehicles
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, MyNISSAN app, NISSAN ENERGY Charge Network, Nissan Leaf EV, X @KenAutoinformed
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GM Recall for Wheel Lockup on Diesel Pickups and SUVs
General Motors (NYSE: GM) is recalling ~462,000 pickup trucks and large SUVs with diesel engines because the rear wheels can lock, increasing the risk of a crash, according to a required recall report made public by the National Highway Traffic Safety Administration. The huge U.S. safety defect recall covers 2020-2022 model year Chevrolet Silverado and GMC Sierra 1500, 2500 and 3500 pickups, as well as the 2021 Cadillac Escalade, GMC Yukon, Chevrolet Tahoe and Suburban.
“A transmission control valve in some of these vehicles may be susceptible to excess wear over time, resulting in a gradual loss of pressure within the valve that can cause harsh shifting. In rare cases, the rear wheels may experience a momentary lock up,” GM said in the mandatory filing. “Excessive wear within the transmission control valve body can cause a fluid leak leading to a pressure drop that causes certain valves to move unexpectedly,” GM said. Continue reading →