Category Archives: customer satisfaction

Wadda You Say? Personalized Sound at Nissan, Infiniti

Posted on 15 December 2025 by Ken Zino

Nissan and Infiniti said today that the Personalized Sound app that debuted – also today – on the Google Play store is available now for download on every Nissan and Infiniti equipped with Google built-in (footnote 1) including those on the road, at no additional cost. After downloading the Personalized Sound app from the Google Play store, the program directs drivers through a hearing test by playing tones of varying loudness and pitch. The driver responds with how well they can hear each sound by tapping on the infotainment screen, and the program creates a personalized listening profile based on that individual’s hearing.

“We want to elevate every driver’s experience, whether they have a hearing impairment, are audiophiles, or simply want to get the most out of their sound system,” said Mitchell Pope, a senior product planner at Nissan who helped lead the development of Personalized Sound. Offering an individually tailored audio experience like this is a big first in the U.S. auto industry.” Continue reading →

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Pre-Owned Vehicle Marketing – Stellantis, Cox Automotive

Posted on 12 December 2025 by Ken Zino

Stellantis (NYSE: STLA. STLAM.MI) and Cox Automotive Europe today announced the signing of a long-term collaboration agreement that is intended at creating a remarketing ecosystem dedicated exclusively to Stellantis-owned Pre-Owned Vehicles, to be accessible to all professional operators in the … Continue reading →

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Chinese Junk Watch Death Risk – Luyuan Youth ATVs

Posted on 12 December 2025 by Ken Zino

The United States Consumer Products Safety Commission (CPSC) said today that Luyuan is recalling Youth ATVs due to risk of serious injury or death from crash hazard. The X-Pro Eagle 40cc Youth ATVs and FRP Sahara 40cc Youth ATVs violate … Continue reading →

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ICE Vehicle Mobile Apps – Wide Satisfaction Differences

Posted on 12 December 2025 by Ken Zino

The J.D. Power 2025 U.S. OEM ICE App ReportSM released this week shows that owner satisfaction with mobile apps for internal combustion engine (ICE) vehicles is more and more shaped by reliable connectivity, intuitive design, and the availability of essential features. Nearly 80% of ICE vehicle owners indicate using the OEM-provided app, “yet engagement and satisfaction remain inconsistent year-over-year. High-performing brands are pulling ahead, widening the gap with competitors,” J.D. Power said.

“Connectivity and speed continue to be the most significant challenges for ICE vehicle apps,” said Violet Allmandinger, mobile apps lead at J.D. Power. “Owners want apps that work seamlessly every time, with core features that are easy to access and perform reliably. The top performers notably stand out, and this year’s scores reflect that.” Continue reading →

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Ford Expands Mustang Cup USA Series in 2026

Posted on 11 December 2025 by Ken Zino

Ford Motor (NYSE: F) announced today that a new class joins the Mustang Cup USA series in 2026 — Mustang Cup Classic. These Mustang models are eligible to compete in Mustang Cup Classic: the 2005-2010 FR500C, the 2008 FR500S, the … Continue reading →

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Genesis Recall for Sudden Unintended Braking

Posted on 8 December 2025 by Ken Zino

“The subject vehicles are equipped with Highway Drive Assist (“HDA”), an advanced driving assistance system that allows semi-autonomous driving on limited-access highways with continuous, direct supervision by the driver. The vehicles may falsely detect another vehicle entering its lane of travel and apply the brakes without warning when HDA is enabled at speeds below approximately 12 mph or when HDA is enabled along with the Lane Change Assist (“LCA”) feature, activated by the driver moving the turn signal lever to the desired direction to change lanes,” HMA said  in the required safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) today. Continue reading →

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Road Hazard – Ford Escape Liftgate Hinge Cover Recall

Posted on 8 December 2025 by Ken Zino

Ford Motor Company (NYSE:F) is recalling ~108,762 model year 2020-2022 Escape and 2025 Escape* compact SUVs with a Panoramic sunroof because the rear liftgate hinge covers can fall off. Ford back in the summer of 2012 had dismissed the problem as minor involving few vehicles. Ford is operating under a consent order from NHTSA because of its previous handing of recalls.

“A hinge cover that detaches while driving can create a distraction and/or road hazard for other road users, increasing the risk of a crash,” Ford said in the mandatory safety defect recall filing mad public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Japanese Top Consumer Reports 2026 Automotive Report

Posted on 4 December 2025 by Ken Zino

“We’re releasing new overall score rankings,” said Jake Fisher, CR’s Senior Director of Automotive Testing. “That’s really who makes the best cars along with new car reliability, used car reliability, which is really looking 5 to 10 year old models that are on out in the road, owner satisfaction, our road test scores, repair costs. … We have all the information for each one of the models on our website. That’s all live right now…. We are very excited that this year. We actually have the most amount of vehicles that we’ve had for a very long time. We’ve made some changes to make the survey easier to complete. … We’ve actually gone from 300,000 vehicles in the survey to 380,000 vehicles in the survey. That’s total.” Continue reading →

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Hyundai Santa Fe Recall for Bad Rear-View Cameras

Posted on 1 December 2025 by Ken Zino

Hyundai Motor America is recalling more than 143,000 model-year 2024-2025 Santa Fe and Santa Fe Hybrid vehicles. The rear-view camera may not have been installed properly, which can damage the wiring harness and cause the rear-view camera image not to display.

“The camera’s main wire harness was improperly assembled by the supplier, causing increased tension and wear in the cable’s shield line, and resulting in poor terminal contact when connected to the camera,” HMA said in the mandatory recall notification made public by the National Highway Traffic Safety Administration this morning. [Seoyon E-Hwa Alabama is the supplier – AutoCrat] Continue reading →

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More Ford Recalls – Escape, Corsair Battery Failures, Fires

Posted on 24 November 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling more than 205,000 model-year 2020-2024 Ford Escape and 2021-2024 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure or fires. [This is a recall of a previous ineffective recall -AutoCrat]

“The vehicle’s high voltage battery cells may experience internal short circuiting. This population of vehicles was previously recalled under 24V954 /24S79 to address this risk. The 24V954 remedy updated the vehicle’s Battery Energy Control Module (BECM) software, adding an enhanced capability to detect cell anomalies indicative of conditions that may lead to short circuiting. In the event of anomaly detection, the software provides customer notification, and battery charging is stopped to reduce the risk of shorting. Based on new information, the recall remedy for 24V954/24S79 may not detect these conditions in all cases,” Ford said in the required filing made public by the e National Highway Traffic Safety Administration (NHTSA) today. Continue reading →

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IONNA Plans $250M Outlay in California EV Charging

Posted on 20 November 2025 by Ken Zino

IONNA* said today that is planning an outlay of more than $250 million in infrastructure across California during the next three years.**

“This week’s expansion into California is a snapshot of the national momentum IONNA has built in under a year’s time,” said Seth Cutler, Chief Executive Officer of IONNA. ‘IONNA Speed’ isn’t just about how quickly we grow, but also how we deliver, and the IONNA team consistently operates with a driver-first mentality to elevate the charging experience. Every new Rechargery reflects our commitment to providing the coverage, quality, and reliability our drivers deserve.” Continue reading →

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Used Ford Vehicles Now for Sale on Amazon Autos

Posted on 19 November 2025 by Ken Zino

Ford Motor (NYSE: F)* said earlier this week that customers can now shop for, finance and purchase Ford Blue Advantage certified pre-owned (CPO) Ford vehicles on Amazon Autos (NASDAQ: AMZN). Key, however, is that the business relationship remains with the participating Ford dealer. Amazon enables the transaction. All follow-up, service, and privacy matters are handled by the dealer, not Amazon. Initially only a small number of dealers are participating.

“This new collaboration allows customers to browse a participating local dealer’s inventory directly through Amazon’s website, complete most of the paperwork online, and then schedule a convenient time to pick up the selected vehicle,” said Wendy Lane is senior manager of Ford Blue Advantage vehicles. Continue reading →

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Software Safety – Honda Recalls ~256,000 Accord Hybrids

Posted on 18 November 2025 by Ken Zino

American Honda said today that it is voluntarily recalling ~256,000 model-year 2023-2025 Honda Accord Hybrid vehicles in the U.S. that may have incorrect software programming.

“Due to improper software programming by a supplier [Astemo Indiana, Inc. – AutoCrat] the Integrated Control Module (ICM) may reset while the vehicle is in operation, which can cause loss of power while driving, increasing the risk of a crash or injury,” Honda said. Continue reading →

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Volkswagen Joins the Tesla Supercharger Network Party

Posted on 12 November 2025 by Ken Zino

Volkswagen of America today announced that its ID.4 and ID. Buzz owners will be able to access the Tesla Supercharger network of 25,000 NACS Partner DC fast chargers, beginning November 18th. To enable the ID.4 and ID. Buzz vehicles to use the network, customers must purchase a Volkswagen-approved NACS adapter that will allow compatible Volkswagen electric vehicles to charge using the North American Charging System (NACS) fast charger plug. [Volkswagen is late to the Supercharger party – AutoCrat]

“This is great news for our EV owners,” said Petar Danilovic, Senior Vice President, Product Marketing and Strategy, Volkswagen of America. “They will now be able to access the more than 25,000 DC fast chargers on the Tesla Supercharger network across the United States, in addition to the more than 5,000 fast chargers on Electrify America’s grid. This makes life much more convenient, whether you are taking a road trip or you rely on public charging should home charging not be an option.” Continue reading →

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Annals of Marketing – Porsche Credit Card

Posted on 11 November 2025 by Ken Zino

In Stuttgart today Porsche said that the new Porsche Card offers more than just the simple payment function, it is the key to the Porsche world.*

“‘Feel Porsche in every moment’ – With this motto, the new Porsche Card promises the Porsche spirit in credit card format. The comprehensive service package is specially tailored to Porsche customers and focuses on experiences, comfort and convenience. At the heart of the card are services from the areas of Porsche Family, Exclusive Lifestyle, Mobility and Peace of Mind. Popular benefits such as free Avis Priority airport parking or the comprehensive insurance package have been retained and expanded to include many other services,” Porsche said. Continue reading →

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