Category Archives: customer satisfaction

Annals of Marketing – Rolls-Royce Phantom Cherry Blossom

Cherry blossoms are celebrated in the centuries-old Japanese tradition of “Hanami” or ‘”flower viewing.” During Hanami, families and friends gather beneath the delicate pink blooms of cherry trees for picnics and celebrations, enjoying the transient beauty of the season, Rolls Royce noted today. A client in Japan wished to capture their cherished Hanami memories, spanning childhood and parenthood. Thus is the backstory of the latest custom or bespoke Phantom Cherry Blossom. This is a one-of-one Phantom commission said to be inspired by the fleeting beauty of the Sakura blooms and a Japanese client’s formative memories of this natural spectacle. Continue reading

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Volvo Car Recall for LG Battery Fires

Volvo Car USA is recalling more than 7400 2020-2021 model year S90 vehicles, 2020-2022 model year S60, V60, XC60 and XC90 vehicles and 2022 V90 plug-in hybrid vehicles.

“The recall population are vehicles produced with LG high-voltage battery modules built in China between 3 June 2019, to 30 November 2021. During this production period there was supplier process deviation that could lead to a risk of an internal short circuit with certain battery cells within the battery module,” Volvo said in the required safety defect recall filing made public today by the National Highway Traffic Safety Administration. Continue reading

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Tesla Airbag recalls on Model S and X Vehicles

Tesla is recalling a small number of 2021-2024 model-year S and 2021-2025 X vehicles. An air bag with the incorrect horn pad from TRW Steering Wheel Systems de Chihuahua, Mexico may have been installed, preventing the horn from sounding.

“On affected vehicles, a service operator may have installed an airbag with a non-mechanical horn pad in a mechanical steering wheel or an airbag with a mechanical horn pad in a non-mechanical steering wheel, resulting in a loss of horn functionality. Airbag functionality is unaffected,” Tesla said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Continue reading

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Nissan and Infiniti Brake Caliper Failure Recalls

Nissan North America is recalling 1430 model year 2025 Murano, Pathfinder, and Infiniti QX60 vehicles. One or both front brake-caliper assemblies from Hitachi Astemo Mexico may have reduced strength and could break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, “Light Vehicle Brake Systems.” Continue reading

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Ford Recalls Improperly Fixed Explorer Recalls

Explorer vehicles previously repaired incorrectly under NHTSA recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect. This is another Ford Motor recall caused by software errors and its inability to ascertain if the prior recall was implemented correctly. Continue reading

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Ford Recalls Previous Bronco and Escape Fire Recalls

Ford Motor Company (NYSE: Ford) is recalling ~34,000 model-year 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under NHTSA recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment risking a fire. It’s the latest in a growing series of Ford recalls that were not properly repaired the first time because of software programming errors, requiring a recall of the recall, so to speak. Continue reading

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April Fool’s Day – Trump Tariffs Hurting Economy

The U.S. economy is at a turning point with the erratic actions of what AutoInformed* observes is the Trump mis-administration threatening the economic health of the nation. We are looking at a global trade war leading to a recession or if past Republican economic policies are any indication – a depression. The latest Cox Automotive Industry Forecast** conducted this morning reinforces that view. Brother can you spare a dime?

“We are at an interesting crossroads here in late Q one 2025,” said Jonathan Smoke, Chief Economist at Cox. “at the end of last year my wish for you all was that the economy and the auto market would perform to the upside. Today we will be talking about sides, but  downward forecasts and darker downsides. The economy and auto market have been relatively strong over the last 6 months. The problem which we will be getting into is that a substantial change in trade through massive increases in tariffs will be highly disruptive to North American vehicle production and could lead to a full scale global trade war and a much weaker the economy. We’re not there yet but we’re a week away from moves that make the dark side more likely,” Smoke said. Continue reading

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Genesis Offers Free NACS Adapters

Genesis today announced that current U.S. EV owners who purchased their vehicle on or before 31 January 2025 will begin receiving emails inviting them to redeem their complimentary North American Charging Standard (NACS) adapters starting the week of 7 April. This Genesis authorized adapter gives Combined Charging System (CCS1) port GV60, Electrified GV70 and Electrified G80 owners access to an additional 20,000 NACS DC fast chargers in the U.S. at the Tesla Supercharger Network. Continue reading

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Ford Super Duty Pickup Recall – Detaching Steering Columns

Ford Motor Company (NYSE: F) is recalling ~12,000 2025 model year Super Duty F-250, F-350, and F-450 vehicles. The steering column shifter may have been improperly welded  by Nexteer Corporation Mexico and detach from the steering column.

“If the shifter mechanism detaches while the vehicle is not in park, the driver will be unable to engage park. In this case, the vehicle may roll if the parking brake is not manually applied, increasing the risk of a crash. The driver will receive audible warnings and a cluster message indicating that the vehicle is not in park when they open the door or shut off the ignition. If there is a physical key, the driver will notice that the key cannot be removed and is retained in the ignition. The vehicle cluster will remain awake and the driver will receive these audible warnings and cluster message even if the vehicle is shut off,” Ford said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. Continue reading

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Ford Motor Recalls another Previous Recall

“According to Ford’s records certain 2020 – 2023 model year Ford Explorer, 2020 -2023 Lincoln Aviator, and 2020 – 2022 Lincoln Corsair vehicles did not have the remedy for Safety Recall 23S23 / 23V342 installed correctly but were recorded as having the repair successfully completed. Because the correct software update remedy may not be installed on the vehicle, the underlying condition specified in Safety Recall 23S23 / 23V342 may still exist, and customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is placed in reverse, or when the 360-degree view is selected and available during low- speed operation,” Ford said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration. Continue reading

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Ford Recalls a Prior Sudden Loss of Power Recall

“Affected vehicles may not contain the remedy Powertrain Control Module and/or Body Control Module software for recall 24S24,” Ford said in the mandatory safety defect filing made public this morning by the apparently still functioning National Highway Traffic Safety Administration. Continue reading

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Tesla Cybertrucks Recalled For Bad Adhesives

Tesla is recalling more than 46,000 2024 and 2025 model-year Cybertrucks, according to documents made public by the National Highway Traffic Safety Administration. The ironically named “cant rail,” a stainless-steel exterior trim panel, can de-laminate and detach from the vehicle creating a road hazard for other vehicles. (Cant railings are not Elon Musk’s and other DOGE defenses flying about although they create truth hazards that could harm the U.S. model year 1788 vehicle known as the Constitution – AutoCrat) Continue reading

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American Honda – Tesla Supercharger Network Coming

Honda Prologue and Acura ZDX owners will gain access to more than 20,000 selected Tesla Superchargers across the United States starting in June 2025, American Honda said today. Continue reading

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Range Rover Recalls for Bad Seat Belts

Jaguar Land Rover North America is recalling more than 7000 model year 2025 Range Rover and Range Rover Sport vehicles built at the Solihull Vehicle Assembly Plant. The second-row center seat belt buckle may not latch correctly due to a manufacturing error by the Autoliv Rovinari, Romanian supplier.

“A concern has been identified where, on certain Range Rover and Range Rover Sport vehicles, the second-row center seat belt buckle may be manufactured away from specification. One of the jigs used at the buckle supplier did not secure the buckle’s internal cable in the correct location during a riveting process. Continue reading

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Wheel Lockup Recalls on Cadillacs and Camaros

General Motors (NYSE: GM) is recalling more than 2019-2020 Cadillac CT6, 2020-2021 CT4 and CT5, and 2020-2022 model year Chevrolet Camaro vehicles equipped with a 10-speed transmission. The transmission may become damaged internally cause the wheels to lock-up. Drivers may notice harsh shifting.

“A transmission control valve in some of these vehicles may be susceptible to excess wear over time, resulting in a gradual loss of pressure within the valve that can cause harsh shifting. In rare cases, the wheels may experience a momentary lock up,” GM said in the mandatory safety defect recall filing made public this morning by the National Highway Traffic Safety Administration. Continue reading

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