Category Archives: customer satisfaction

Honda Heritage Parts Program Debuts

Posted on 10 March 2026 by Ken Zino

“In this 40th anniversary year of the Acura brand, the launch of Honda Heritage Parts is especially meaningful, giving Acura enthusiasts the support they need to continue enjoying their first-generation Acura NSX,” said Steven Bailey, vice president of Honda and Acura Parts, Service and Technical Division. “At its core, the new Honda Heritage Parts program honors our shared passion for these iconic vehicles and helps ensure they can be enjoyed by future generations.” Continue reading →

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Instrument Panel Display Failures – Honda, Acura Recalls

Posted on 9 March 2026 by Ken Zino

“Due to software defects, the instrument cluster and center infotainment display can go blank while the vehicle is in operation. When the condition occurs, the instrument cluster will not display vehicle information, including but not limited to the speedometer, tachometer, warning telltales, and indicator lamps,” Honda said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Ford Recalls 850,000 Bronco, Edge SUV Rear View Cameras

Posted on 9 March 2026 by Ken Zino

“On affected vehicles, the APIM (Accessory Protocol Interface Module) may experience a temporary thermal shutdown condition for up to five minutes. When the APIM shutdown occurs, customers lose the ability to display the Rear View Camera (RVC) image while in reverse gear,” Ford said in the required safety defect filing documents made public this morning by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Ford Recalls Escape, Explorer, Lincoln Aviator, Corsair SUVs

Posted on 9 March 2026 by Ken Zino

“On the affected vehicles, it may be possible to have the SYNC screen image on the center display flipped or inverted immediately after an ignition cycle. This may result in the image displayed having inverted or flipped buttons, camera guidelines, and the rear-view camera image while in reverse gear,” Ford said in the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Silverado and GMC HD Pickups Recalled for Sudden Stalling

Posted on 9 March 2026 by Ken Zino

“In these vehicles, the driver may not be warned if the rear fuel pump does not transfer adequate fuel to the front tank, which can cause a stall,” GM told the National Highway Traffic Safety Administration (NHTSA), which publicly released the required safety defect recall documents this morning. Continue reading →

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Windshield Wiper Failures – Ford Motor Recalls 605,000 SUVs

Posted on 9 March 2026 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~604,533 model-year 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair sport utility vehicles. The front windshield wiper motor may fail and prevent the windshield wipers from operating properly. Dealers have been told not to demonstrate or deliver vehicles in stock. Ford initially dismissed the safety defect “since it did not pose an unreasonable risk to motor vehicle safety.” Ford is operating under a consent order from NHTSA because of its previous handing of recalls. Continue reading →

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Volvo Cars – 2.5 Million Software Upgrades Are Now Free

Posted on 3 March 2026 by Ken Zino

“This update is one of the largest over-the-air updates in automotive history, leveraging years of investment in Volvo Cars’ tech stack to improve life with their cars for millions of people,” says Anders Bell, chief engineering and technology officer at Chinese-owned Volvo Cars. “Our new user experience delivers significant updates and improvement in areas most used by drivers, and directly addresses the needs and desires of our customers.” Continue reading →

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Ford Transit Brake Failure Recall

Posted on 2 March 2026 by Ken Zino

“Certain vehicles may have been built without the cotter pin that secures the brake booster pushrod to the brake pedal, which can cause the brake booster pushrod to separate from the brake pedal. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 105 Hydraulic and electric brake systems, section S5.6 Brake system integrity,” Ford said in the mandatory safety defect recall filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) today. Continue reading →

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Rear-Wheel Lockup Recall on 2020-22 GM Diesel Pickups

Posted on 23 February 2026 by Ken Zino

General Motors (NYSE: GM) is recalling ~1100 model-year 2020 Chevrolet Silverado 2500 and 3500, GMC Sierra 2500 and 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 pickups with diesel engines that may have been repaired incorrectly with the wrong software under NHTSA recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.

“Dealers were presented with an option in GM’s Global Warranty Management (GWM) system to mark a vehicle as having been remedied without first verifying the most recent software version was available. That option has been removed,” GM said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Transmission Failures – Toyota Recalls 2025-26 Lexus LX600s

Posted on 23 February 2026 by Ken Zino

Toyota Motor Engineering & Manufacturing (NYSE: TM, 7203T) is recalling ~4400 model year 2025-2026 Lexus LX600 vehicles for software problems that can cause transmission damage, sudden loss of power and fires.

“The subject vehicles are equipped with a 10-speed automatic transmission that contains linear solenoids to control the shifting of gears. If a solenoid failure occurs under certain driving conditions, communication may not occur between the Transmission Electronic Control Unit (ECU) and the Engine ECU about the failure, resulting in the transmission over-revving in certain gears. This could result in damage to the transmission and a loss of motive power while driving at higher speeds, which could increase the risk of a crash,” Toyota said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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Nissan Rogue Recall for Engine Failures and Fires

Posted on 23 February 2026 by Ken Zino

Nissan North America (7201T and NSANY ADR) is recalling ~324,00 model year 2023-2025 Rogue vehicles equipped with 3-cylinder 1.5-liter variable compression turbo (VC-Turbo) engines.

“Increased temperatures can break down the engine oil, which may cause the engine bearings to seize and become damaged, leading to engine failure,” Nissan said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) this morning. “If the engine fails while driving, it can result in a loss of motive power (LOMP), and an inability to restart, increasing the risk of a crash. In certain rare cases, a bearing failure may cause a breach in the engine block, allowing hot oil to be discharged, increasing the risk of an engine fire, “Nissan said. Continue reading →

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EV Owner Satisfaction at New High Amid Sales Slump

Posted on 18 February 2026 by Ken Zino

The JD Power 2026 U.S. Electric Vehicle Experience (EVX) Ownership Study,SM released today, notes that overall satisfaction among current battery electric vehicle (BEV) owners is at its highest level since the study’s inception in 2021. “Notably, nearly all owners of new BEVs (96%) say they would consider purchasing or leasing another BEV for their next vehicle,” J.D. Power said in a release. Continue reading →

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Park Outside – More Jaguar I-PACE Battery Fire Recalls

Posted on 16 February 2026 by Ken Zino

“Owners are advised to park outside and away from structures, charge outside, and limit their charge to a maximum of 90% until the recall repair is complete. As an interim repair, the battery software will be updated by a dealer, or through an over-the-air (OTA) update to limit the state of charge to 90%. The final remedy is currently under development,” Jaguar said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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J.D. Power – Vehicle Dependability Problems at New Highs

Posted on 12 February 2026 by Ken Zino

“As owners hold onto their vehicles longer, the long-term ownership experience matters more than ever,” said Jason Norton, director of auto benchmarking at J.D. Power. “Software updates and new technologies should enhance the ownership experience over time, yet many vehicle owners cite ongoing mobile phone integration problems and little to no benefit after an update is performed.” Continue reading →

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Huge Recalls for Jeep and RAM Spring and Brake Failures

Posted on 9 February 2026 by Ken Zino

Chrysler (FCA US) is recalling ~537,000 various Jeep and RAM vehicles for bad coil springs, bad trailer lights and trailer brakes may failures, according to mandatory safety defect recall documents made public by the National Highway Traffic Safety Administration (NHTSA) this morning. [NHTSA Recall ID Numbers 26V051 or 26V-051 and 26V059 or 26V-059 – Autocrat] The largest recall covers Exterior Lighting and the Electrical System on 2024-2026 Jeep Wagoneer S, 2025-2026 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Ram 3500 Cab Chassis, Ram 4500 Cab Chassis, Ram 5500 Cab Chassis and 2026 Jeep Cherokee vehicles. Continue reading →

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