Category Archives: customer satisfaction

UAW Files Anti-Labor Charges in Germany Against Mercedes

Posted on 3 April 2024 by Ken Zino

“MBUSI’s actions not only violate U.S., German and international law, they also violate Mercedes-Benz’s Principles of Social Responsibility and Human Rights. Those principles state: In the event of organization campaigns, the company and its executives shall remain neutral; the trade unions and the company will ensure that employees can make an independent decision” the UAW said. 

“Mercedes-Benz’s aggressive anti-union campaign against U.S. autoworkers in Alabama is a clear human rights violation under the German Act on Corporate Due Diligence Obligations in Supply Chains. If found guilty, Mercedes-Benz faces billions in penalties, including significant fines and bans on government contracts,” the UAW said. Continue reading →

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Volkswagen Recalls Audi E-Tron models for Battery Fires

Posted on 1 April 2024 by Ken Zino

Volkswagen Group is recalling various 2022-2024 Audi E-Tron GT and the RS versions because the high-voltage battery may undergo a short circuit without warning and cause a fire. This is the result of the same safety defect that caused the recall of Porsche Taycan hybrids, according to documents released today by the National Highway Traffic Safety Administration. Continue reading →

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Porsche Recalls Taycan Hybrids for Battery Fires

Posted on 1 April 2024 by Ken Zino

Porsche Cars North America is recalling various Taycan models from the 2020 through the 2023 model years because the high-voltage battery may undergo a short circuit without warning within the battery modules of its first four-door electrified SUV. According to the required safety defect filing released by the National Highway Traffic Safety Administration today, the hybrid battery modules were produced by LG energy Solution in Wrocław, Poland. Continue reading →

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Home EV Charging More Satisfying Than Public Charging

Posted on 26 March 2024 by Ken Zino

Home charging offers a much more satisfying experience for electric vehicle owners when compared with public charging, according to the J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Home Charging StudySM, released today. Thus the EV experience is similar to bathroom satisfaction in AutoInformed’s view. Continue reading →

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Workers File Union Busting Charges Against Mercedes-Benz

Posted on 26 March 2024 by Ken Zino

Workers at Mercedes-Benz’s largest U.S. plant have filed multiple federal charges with the National Labor Relations Board over allegations that the German company is using aggressive and illegal union-busting. tactics Workers are requesting an injunction to put an end to the company’s retaliation against workers In February, Mercedes workers announced that a majority of their coworkers at the Mercedes plant in Vance had signed union authorization cards. Every Mercedes plant in the world is unionized—except the company’s two plants in the United States. Continue reading →

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New Dodge Charger, Chrysler 300, Ram ProMaster Recalls updated

Posted on 25 March 2024 by Ken Zino

Chrysler (FCA US or Stellantis) is recalling ~285,000 2018-2021 model year Dodge Charger and Chrysler 300 vehicles. Chrysler is also recalling certain 2021-2022 Ram ProMaster vehicles, according to documents released this morning by the National Highway Traffic Safety Administration.

The Dodge Charger and Chrysler 300 is potentially more urgent because the right and left side curtain air bag inflators may rupture due to a manufacturing defect. The sudden rupture of the inflator due to stress cracking from moisture could send shrapnel into the interior, potentially causing serious injuries. Continue reading →

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Toyota to Build New Tokyo Corporate Headquarters

Posted on 22 March 2024 by Ken Zino

Toyota Motor Corporation said today it will sign a new agreement with Keikyu Corporation stemming from the agreement signed in 2020 to serve as a joint operator in the development of the Shinagawa Station West Exit area of Tokyo. The deal involves land, well as the joint construction and operation of a planned building to promote urban development.

Toyota will open a new Tokyo Head Office in FY2030 in the building. The area is expected to see improvements in urban functions with the opening of the MAGLEV line and other projects going forward. Continue reading →

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Chinese Junk Watch – Starbucks Mugs Recalled

Posted on 21 March 2024 by Ken Zino

The U.S. Consumer Product Safety Commission (CPSC) said today that gift sets containing a ceramic mug with metallic coating that bears Starbucks branding are being recalled because of hand injuries caused by use of the Nestlé mug. They were sold in 11 oz. and 16 oz. sizes as part of gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.

There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention. Continue reading →

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EPA Finally Bans Chrysotile Asbestos

Posted on 18 March 2024 by Ken Zino

“Today’s rule is a positive first step to give all Americans a future free of exposure to asbestos – a carcinogen that has killed far too many. This dangerous substance has been banned in more than 50 countries around the world, and the United States is finally starting to catch up. An immediate ban on the import of chrysotile asbestos for the chlor-alkali industry is a long overdue step forward for public health. However, it cannot be the end of the road when it comes to phasing out other dangerous asbestos fibers, and Congress has a role to play here when it comes to providing stronger protections for our health,” said Senator Jeff Merkley. Continue reading →

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Jaguar Land Rover North America Recalls I-Pace EVs

Posted on 18 March 2024 by Ken Zino

Jaguar Land Rover North America is recalling 2019 I-Pace SUV vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. The high-voltage battery in the electric Jaguar may overheat, which is a potential fire hazard. These vehicles were built at the Graz Vehicle Assembly Plant in Poland from 6 June – 31 October 2018 and use a Polish-built battery from Chinese LG energy Systems. They were previously recalled under NHTSA 23V369 and will need to have the new safety defect remedy completed. Continue reading →

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More Ford Safety Recalls on Bronco, Explorer, Maverick SUVs

Posted on 18 March 2024 by Ken Zino

Ford Motor Company (NYSE: F) is recalling 2023-24 Bronco, 2020 Explorer and 2024 Maverick SUV models, according to documents released this morning by the National Highway Traffic Safety Administration. Affected vehicles with various safety defects include Bronco child safety locks, previously recalled Explorer rearview cameras, and Maverick fuel tank leaks or potential fires. Continue reading →

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Another Tesla Software Recall – Pedestrian Warnings

Posted on 18 March 2024 by Ken Zino

Tesla (NASDAQ: TSLA) is recalling 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. A factory reset over the air (OTA) muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles,” which could increase the risk of collision.* Continue reading →

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Tracker Off Road OX EVs Recalled for Battery Fires

Posted on 16 March 2024 by Ken Zino

Textron Specialized Vehicles is recalling Tracker Off Road OX EV light utility vehicles because the lithium ion battery pack catch on fire. Owners should immediately stop using the Tracker OX EV and contact their authorized Tracker Off Road dealer or service center to schedule a free inspection and repair of the battery module.

Textron advises that until the Tracker Off Road dealer or service center has completed this service, do not charge the recalled vehicle and park the recalled vehicle outdoors at least 15 feet away from any buildings or other vehicles.
Continue reading →

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EV Grumblings – Auto Execs Waffling on Growth

Posted on 14 March 2024 by Ken Zino

With hybrid electric vehicle sales soaring, and the badly needed EV charging infrastructure lagging, there is considerable discussion among auto executives and industry pundits about the EV market.*

As always a walk – or in this case an electrified drive – into the unknown provokes considerable speculation and anxiety about where things are headed. Compounding the EV market grumblings are the intensive capital investments involved and the dire state of our climate with the deleterious effects of global warming increasingly laying waste to large areas of the planet. Continue reading →

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EV Grumblings – Tire Replacement Rates?

Posted on 13 March 2024 by Ken Zino

J.D. Power said today that early data from its unpublished 2024 U.S. Original Equipment Tire Customer Satisfaction Study shows that EV tires may fall short of meeting this expectation, with a higher replacement rate in years One and Two of ownership than with internal combustion vehicle tires. (see AutoInformed: J.D. Power – Vehicle Dependability Down Again)

In what could be a stretch of a still to be verified conclusion based on a much needed larger sample size that doesn’t yet exist, Power claimed that “more than a quarter of new vehicle shoppers who are considering an EV cite reliability as a factor in this decision.” Well, duh, they might also prioritize other things such as saving the planet, eschewing fossil fuels, and charging at home. How this sorts out in a changing marketplace remains to be seen. Power did say that the gap in replacement rates appears to be closing. Continue reading →

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