Category Archives: customer satisfaction

Nissan Leaf Recall for Fires While Charging

Posted on 6 October 2025 by Ken Zino

Nissan North America (Nissan) is recalling 19,077 model year 2021-2022 LEAF vehicles equipped with a Level 3 quick charging port. The lithium-ion battery may overheat during Level 3 charging via the so-called CHAdeMO connector. There is no prior warning to the customer that a battery fire can happen.

“While the vehicle is Level 3 quick charging, the increased electrical resistance could result in rapid heating of the battery. If quick charging continues, a battery fire may occur increasing the risk of injury. Owners are advised not to use Level 3 quick charging until the remedy is completed,” Nissan said in required safety recall defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

Posted in auto news, customer satisfaction, electric vehicles, electronics, news analysis, public health, quality, recalls, safety, software recalls | Tagged , , , , , , , , , , | Leave a comment

Jaguar Land Rover Cyber-Attack Effects Ongoing

Posted on 30 September 2025 by Ken Zino

Since 1 September 2025, Jaguar Land Rover (JLR) has experienced a cyber-attack that has shut down production at its three manufacturing sites in the UK. The estimated number of people affected is 120,000, including 50-75,000 supply chain workers, 30-40,000 family members, and 5-8000 agency staff. The UK Government has announced a £1.5 billion loan to support JLR and its supply chain restart operations. The Motor and Allied Trades Benevolent Fund (Ben) is offering support.

“The impact of the cyber-attack has already been deeply felt across the supplier workforce, and the need for support remains urgent. While the Government loan is a positive step towards recovery, we don’t yet know how quickly funds will reach suppliers who were forced to shut down production,” said, Rachel Clift, CEO at Ben. Many people working in the sector have already acutely felt the effects of a month without work or payment. Continue reading →

Posted in auto news, customer satisfaction, economy, financial results, labor issues, manufacturing, mobility company, news, news analysis, people, shows and events | Tagged , , , , , , , , , , , , | Leave a comment

Approved Auto Repair – AAA celebrates 50th Anniversary

Posted on 30 September 2025 by Ken Zino

AAA said today that it is proudly celebrating the 50th anniversary of its Approved Auto Repair (AAR) program. Since its inception in 1975, the AAR program has connected drivers with auto repair services that uphold the highest standards of quality and affordability.

“Fifty years ago, we recognized a huge gap in the automotive repair marketplace, where consumer frustration was all too common,” said Margaret Pittelkow, Vice President of AAA Automotive Services. “Today, our AAR program stands as a testament to AAA’s commitment to supporting drivers in their journey, providing them peace of mind and a hassle-free repair experience.” Continue reading →

Posted in aftermarket, auto news, customer satisfaction, marketing, milestones, people, quality, shows and events | Tagged , , , , , , , , , , , | Leave a comment

Fires – Ford Recalls Expeditions and Navigators

Posted on 29 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~4632 model year 2020 Expedition and Lincoln Navigator SUVs. An electrical short may develop in the battery junction box’s printed circuit board that is capable of an electrical current load sufficient to overheat the printed circuit board A short circuit within the battery junction box can cause an engine fire while driving or parked.

“Owners are advised to park their vehicles outside and away from structures and other vehicles, until the remedy is performed,” Ford said in the required safety defect recall documents made public by the National Highway Traffic Safety Administration this morning. Continue reading →

Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety | Tagged , , , , , , , , | Leave a comment

Steering Loss – Ford Recalls F-Series Trucks

Posted on 29 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~116,000 model-year 2020-2021 F-250, F-350, and F-450 vehicles. The steering column upper shaft may detach from the steering column and result in a loss of steering control. HL Mando made the part in Korea. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.

“The steering column upper shaft hard slider does not satisfy anti-pull apart load specifications,” Ford said in the required safety defect recall documents made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

Posted in auto news, customer satisfaction, engineering, manufacturing, quality, recalls | Tagged , , , , , , , , , , , | Leave a comment

Trump Tariffs – Auto Brand Loyalty Matters But…

Posted on 24 September 2025 by Ken Zino

Tariffs have introduced greater volatility into new-vehicle shopping behavior. However, brands with strong reputations, such as Toyota and Honda, continue to retain loyal customers. This is according to the considered view expressed in the J.D. Power 2025 U.S. Automotive Brand Loyalty StudySM released today.

“Brand loyalty matters to vehicle buyers because it’s often associated with higher residual values, making vehicles from trusted brands a more financially sound choice over time,” said Tyson Jominy, senior vice president of data & analytics at J.D. Power. “However, buyer loyalty tends to weaken when shifting to a different vehicle segment. Not only that, but changing market conditions, such as increased availability of models, varying age of products and more aggressive incentive offers, have also brought brand loyalty back below 50% after finishing at 51% last year. Brand loyalty averages 49% across all nameplates and segments in this year’s study.” Continue reading →

Posted in auto news, awards, customer satisfaction, marketing, news analysis, results, shows and events | Tagged , , , , , , , , , , , | Leave a comment

Taurus Door Trim Recall – More than 100K Fords

Posted on 22 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~101,944 model year 2016-2019 Taurus cars. The driver and front passenger B-Pillar door trim may detach while driving. Ford doesn’t say how it will fix the problem. The root cause of the recall remained a part of the assembly process until the end of Taurus production at the Chicago Assembly plant on 1 March 2019. During the first half of 2025, Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.

“Applique detachment may result from incomplete adhesion of the part to door sheet-metal during installation at the vehicle assembly plant on vehicles built after a process change that stopped the use of hand rollers that aided operators in ensuring complete adhesion of the part,” Ford said on the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. [If the process isn’t broken, why change it? – AutoCrat] Continue reading →

Posted in auto news, customer satisfaction, design and styling, manufacturing, news analysis, quality, recalls, safety | Tagged , , , , , , , , , , | Leave a comment

Door Recall – Jeep Wagoneer and Grand Wagoneer

Posted on 22 September 2025 by Ken Zino

Chrysler (FCA US) is recalling ~163,735 model year 2022-2025 Jeep Wagoneer and Jeep Grand Wagoneer SUVs. The so-called DLO [door Day Light Opening. Supplied by Cooper-Standard – AutoCrat] trim on the driver and passenger doors may not have been installed properly, which can allow it to detach. A DLO trim which detaches from the vehicle may create a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Customers may notice that the DLO trim has started to separate from the vehicle.

“The DLO trim may not have been properly secured at the vehicle assembly plant and may detach from the vehicle,” FCA said in the mandatory safety defect recall filing with the National Highway Traffic Safety Administration(NHTSA). Continue reading →

Posted in auto news, customer satisfaction, design and styling, manufacturing, quality, recalls | Tagged , , , , , , , , , , , | Leave a comment

Bad Seat Belts – Hyundai Recalls 568,580 Palisade SUVs

Posted on 22 September 2025 by Ken Zino

Hyundai Motor America (Hyundai) is recalling ~568,580 2020-2025 model-year Palisade SUVs. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch. Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury. The recall was prompted by a growing number of customer complaints the National Highway Traffic Safety Administration (NHTSA)  Office of Defect Investigations. ZF Lifetec in India is the supplier of the defective buckle.

In the mandatory safety recall documents made public by NHTSA today Hyundai said, “Customers may notice a lighter than normal audible “click” during the fastening process and/or a recessed push button on the buckle housing. Additionally, if the seat belt becomes unbuckled, the Palisade is equipped with visual and auditory notifications for all seating positions within the vehicle.” Continue reading →

Posted in auto news, customer satisfaction, manufacturing, mobility company, public health, quality, recalls, safety | Tagged , , , , , , , , , , | Leave a comment

Failing IPs – Huge Toyota and Lexus Software Recall

Posted on 22 September 2025 by Ken Zino

In the mandatory recall filing [49 CFR § 573] made public by the National Highway Traffic Safety Administration (NHTSA) today Toyota said, “The subject vehicles are equipped with a combination meter system where various information is displayed (telltale and indicator lights, vehicle gauges, messages, etc.) in a 12.3-inch display monitor in the instrument panel. Due to improper programming of the combination meter, unnecessary data is repeatedly written to a memory device in the combination meter when the combination meter operates, causing the memory device to deteriorate earlier than intended.”

“If this occurs, the 12.3-in monitor will not be displayed at ignition on and will remain in this state. If the vehicle is driven without a working 12.3-in monitor and certain malfunctions occur during that drive, there is a possibility that indicators, such as brake system or tire pressure warning system, for those malfunctions could be missed if the driver does not notice the redundant notification on the center multimedia screen. Depending on the malfunction, continuous driving could lead to an increased risk of a crash or an increased risk of injury in the event of a crash,” Toyota said. Continue reading →

Posted in auto news, customer satisfaction, electric vehicles, electronics, engineering, mobility company, quality, recalls, safety, software defined vehicles, software recalls, software recalls | Tagged , , , , , , , , , , | Leave a comment

Hyundai Motor Updates Growth and Profit Strategy

Posted on 18 September 2025 by Ken Zino

Hyundai Motor Company (KRX: 005380 KS) in New York today unveiled its latest growth strategy at the company’s first CEO Investor Day held outside of Korea. The event served as a stage to convey the company’s mid-to long-term strategy to investors and stakeholders, prompted in large part by Trump’s tariff wars.

“In an industry facing unprecedented transformation, Hyundai is uniquely positioned to win through our unmatched combination of compelling products, manufacturing flexibility, technology leadership, outstanding dealer partners and global scale,” said José Muñoz, President and CEO of Hyundai Motor Company. Continue reading →

Posted in auto news, customer satisfaction, electric vehicles, electronics, engineering, financial results, fuel economy or emissions, global warming, manufacturing, mobility company, news analysis, sales, shows and events, software defined vehicles, software defined vehicles, Trump Truth Tests | Tagged , , , , , , , , | Leave a comment

Constitution Day 2025 Thoughts

Posted on 17 September 2025 by Ken Zino

The point here is that to govern without facts is madness. Leaving aside the historical revisions that show that King George III, the monarch who lost the colonies to what became the United States, was, well,  mad as a hatter in his later years. Donald J. Trump – the man who wishes to be our King now  – should not be our president based on his deteriorating mental condition. He doesn’t even know what is going on in his own administration.Is Trump going to fire the entire CBO? [See the following] It’s time for “We the People” to fire Trump and his Curia Regis, the advisors – cabinet members, agency heads and the like – who are against the facts or falsify them. Continue reading →

Posted in AutoInformed Editorial, customer satisfaction, economy, environment, fools 'n frauds, global warming, milestones, news analysis, people, public health, shows and events, Trump Truth Tests | Tagged , , , , , , , , , , , , , | Leave a comment

Bad Defrosters – Toyota Motor Recalls Lexus and Subaru SUVs

Posted on 15 September 2025 by Ken Zino

Toyota Motor Engineering & Manufacturing (Toyota) is recalling ~94,000 2023-2025 model-year bZ4X, Lexus RZ, and Subaru Solterra SUVs. During certain Heating, Ventilation, and Air Conditioning system problems (HVAC), such as electrical compressor failure, the defroster and defogger system may become inoperative because of a software problem in the Denso supplied ECU software. Apparently, Transport Canada originally identified the safety hazard. Continue reading →

Posted in auto news, customer satisfaction, electronics, engineering, manufacturing, news analysis, public health, quality, recalls, safety, software defined vehicles, software recalls | Tagged , , , , , , , , , , , | Leave a comment

Ford Motor Recalls 1.5M Vehicles for Bad Rear-View Cameras

Posted on 15 September 2025 by Ken Zino

Ford Motor Company (NYSE: F) is model-year  2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse. The latest of seemingly endless recalls were made public today by the National Highway Traffic Safety Administration. It is an expansion of a previous recall involving a Magna produced part. Continue reading →

Posted in auto news, customer satisfaction, electronics, manufacturing, news analysis, public health, quality, recalls, safety | Tagged , , , , , , , , , , , , | Leave a comment

Trump Economics – Growth Slowing, Unemployment Rising

Posted on 11 September 2025 by Ken Zino

John C. Williams, President and Chief Executive Officer Federal Reserve Bank of New York spoke at the Economic Club of New York on 4 September 2025. The views expressed are his own. However, AutoInformed notes that, regrettably, the data when … Continue reading →

Posted in AutoInformed Editorial, customer satisfaction, economy, financial results, labor issues, manufacturing, news, news analysis, people, shows and events, Trump Truth Tests | Tagged , , , , , , , , | Leave a comment