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Category Archives: customer satisfaction
Optional GM Extended Bumper-to-Bumper Limited Warranty
The standard factory bumper-to-bumper limited warranty on Chevrolet and GMC products is three years or 36,000 miles, whichever comes first. On Buicks and Cadillacs, it is four years or 50,000 miles, whichever comes first. Continue reading
Four Banger for 2019 Chevrolet Silverado?
Standard on LT and RST trims, the 2.7L engine has 14% more torque and 13% better city fuel economy and it is a claimed more than a full second quicker 0-60 mph than the 4.3L V-6 it replaces. The Silverado city fuel economy also exceeds the standard 3.3L V6 engine in the Ford F-150 XLT (EPA-estimated 19 mpg city) but only matches that of the Ram 1500 3.6L V6 mild hybrid (EPA-estimated 20 mpg city). Continue reading
Posted in customer satisfaction, engineering, fuel economy or emissions, marketing, new vehicle, performance
Tagged 2019 Chevrolet Silverado, auto industry commentary, autoinformed, autoinformed.com, automotive blog, Automotive Commentary, dodge ram, Ford F-Series, Ken Zino, new car reviews, pick up trucks
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Beware of Self Interest in Mobility Promotion says NADA
“I get it. You can’t go to an automotive or a tech conference these days without hearing about the end of personal vehicle ownership,” he said. “But I’m asking you: Question the hype, ask for proof, and find out what they’re not telling you. The future will work itself out regardless. I just want us to be informed in the meantime.” Continue reading
Posted in alternative fuels, autonomous vehicles, customer satisfaction, electric vehicles, engineering, fools 'n frauds, fuel economy or emissions, marketing, news analysis, transportation
Tagged #MeToo, AAA Foundation for Traffic Safety, auto industry commentary, autoinformed, autoinformed.com, automotive commentary automotive blog, autonomous vehicles, Ken Zino, nada, nhtsa, Wes Lutz
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Gimme Shelter: U.S. Home Affordability Lowest In 10 Years
Nationwide, the Q3 2018 home affordability index of 92 was down from an index of 95 in the previous quarter and an index of 102 in Q3 2017 to the lowest level since Q3 2008, when the index was 87. This could portend trouble for the Detroit Three automakers which rely on the sales of trucks, some of which are used to build and haul things instead of the fashion accessories they have become for many purchasers. Continue reading
More Than 80% of US Businesses Don’t Employ People?
The three states with the largest number of non-employer establishments are Texas (79.5%), Georgia (79.4%) and Florida (79.0%). North Dakota is the only state where more than 30% of the establishments have paid employees. Continue reading
Posted in customer satisfaction, economy, labor issues
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Fix! IMSA Takes Pro Wrestling Approach to Mollify Owners
Welcome to the politics of racing – not one where racing improves the breed, but rather racing improves the IMSA pocketbook. Continue reading
Lexus LY 650 Luxury Yacht Revealed
Now, Lexus returns to the water with its next expression of a Lexus yacht in the form of the LY 650. Said to be the most contemporary expression of Lexus design language, L-finesse, applied beyond the world of automobiles, the production LY 650 picks up where a Lexus Sport Yacht Concept left off This one floats… Continue reading
Posted in concept, customer satisfaction, design and styling, engineering, marketing, milestones, shows and events, transportation
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive commentary automotive blog, Ken Zino, Marquis-Larson Boat Group, Toyota Marine, Toyota Marine Epic fiberglass tournament ski boats
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U.S. Diversity-Visa Lottery Requests Near Record
Under a different, centuries old – and now thoroughly politicized program President Trump is and has been using rages against “chain migration” to feed his base (both the political sense and the moral sense). Trump apparently now wants to end family-preference immigration visas, after his his in-laws Viktor and Amalija Knavs were granted U.S. citizenship through the first lady’s sponsorship. Continue reading
Ford Issues Two Safety Defect Recalls for Fires
Ford admits that it is aware of “some fire reports.” Continue reading
Autonomous Vehicle Market – CAGR of 39.47% 2019-2026
Currently, the North America dominates the market, followed by Europe. In 2019, the U.S. is expected to remain dominant in the North America market, while the UK is projected to lead the overall market in Europe. Continue reading
SAE to Administer Autonomous Testing Program
The program is long, long overdue with Google and automakers such as Daimler, GM, Ford and FCA – among others – are well underway to turning loose on the untrained public semi-automated and fully automated vehicles. Waymo – the Google driverless car will be in service in Arizona this fall. Apple is expanding its fleet of driverless vehicles in California. Continue reading
Repetitive Motion Injuries Cut by Exoskeletal Technology
Since 2005, Ford says incidents in global facilities that resulted in lost time fell 75%. The 2018 incident rate was one of the lowest on record. Ford is introducing wearable technology globally after a successful trial in two U.S. plants. Continue reading
Connectivity is Good? Connectivity is Bad? Both? Time to Reflect, Emotions Perpetuate and Increase Divisiveness
Many experts praise the benefits of connectivity and easy access to knowledge in their everyday experiences. However, some rue digital life’s health-threatening qualities, loss of privacy and diminishing trust. Sound familiar? Continue reading
Elena Ford Named Chief Customer Experience Officer. John Savona to Head Ford North America Manufacturing
In this role, Elena Ford, 52, will report to Joe Hinrichs, Ford president, Global Operations. The realignment of customer experience under Global Operations will allow Elena Ford, 52, to work with Ford Customer Service Division and the Quality organization “to connect the design and implementation of a world-class customer experience system that connects the interactions between Ford and its customers around the world. In her role, she will continue to be closely integrated with the Sales and Marketing organization and global dealer network.” Continue reading →