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Category Archives: customer satisfaction
Elena Ford and William Clay Ford III in New Roles at Ford Motor
Ford also announced that Lisa Materazzo, previously Toyota’s top marketing executive in North America, is joining Ford as global chief marketing officer effective today, reporting to Ford President and CEO Jim Farley. At Toyota, Materazzo also held positions at Lexus and Scion. At Ford, Materazzo will lead advanced product planning and all marketing activities across Ford Blue, Ford Model e and Ford Pro. She will also oversee Ford Performance and Lincoln. Senior Marketing positions have experienced some churn at Ford recently. Continue reading
Audi E-Tron and Porsche Taycan EVs Recalled for Battery Fires
Battery fires pose a public health threat since they cannot be extinguished with conventional first-responder tools. Continue reading
Posted in customer satisfaction, electric vehicles, public health, recalls, safety
Tagged auto industry commentary, autoinformed.com, DRÄXLMAIER Group, Ken Zino, Porsche recalls 23V615 VW recalls 23V613, Taycan, Taycan 4 Cross Turismo, Taycan 4S, Taycan 4S Cross Turismo, Taycan GTS, Taycan Turbo, Taycan Turbo Cross Turismo, Taycan Turbo S, Taycan Turbo S Cross Turismo
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Ford Recalls 2023 Super Duty Pickups for Failing Axles
Personnel at the axle shaft supplier Mid-West Forge Corp. in Ohio entered an incorrect process parameter into one of the two machines that perform electromagnetic induction heat treatment of the recalled left rear axle shafts. The axle shafts did not meet Ford’s torsional yield and case depth design specifications in the fractured area. Returned parts had fractured at ~44 mm from the flange, indicating an area of incomplete induction heat treatment. Continue reading
Dodge Charger SRT Hellcat and HEMI Favorites Among Thieves
“If you own a Hellcat, you better check your driveway,” said HLDI Senior Vice President Matt Moore. “These numbers are unbelievable.” AutoInformed also recommends checking your rear-view mirrors when driving any performance car for flashing blue lights. Continue reading
Mercedes-Benz will expand EV Charging to 10,000 Points
Mercedes-Benz said in Stuttgart today that it will open its first high-power charging stations this fall. Starting in October, the first Mercedes-Benz Charging Hubs will go into operation in Atlanta (USA), Chengdu (China) and Mannheim (Germany). By the end of 2024, Mercedes-Benz now says it will further expand its global charging network to more than 2000 high-power charging places. The long-term goal is to create more than 2000 Charging Hubs with more than 10,000 charging points by the end of the decade. Continue reading
Generative Artificial Intelligence – An Automaker Challenge
Absent in the following is what needs to be an extensive discussion of the public policy, employment, human challenges, and the effect on what traditionally are high paying jobs in the global auto industry. In AutoInformed’s view GlobalData can and likely will play a role in this. Continue reading
UAW Members Vote Yes to Authorize Big Three Strike
Final votes are still being tabulated, but the current combined average across the Big Three was 97% in favor of strike authorization. The vote does not mean a strike will be called, only that the union has the right to call a strike if the Big Three refuse to reach what the UAW and the Biden Administration call “a fair deal.” Continue reading
EV Tech-aches 2023 – More Problems than ICE Vehicles
“Innovation through a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those working to build their reputation in the electric vehicle space,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “The perception in the industry is that most BEVs should offer many advanced technologies to compete with high-tech entrants like Tesla. Success will be dependent on those manufacturers that can execute flawlessly, while ensuring the user experience is the same for those who are tech savvy and those who are not.” Continue reading
Iowa, Nebraska Sue EPA to Sell E-15 Year Round
“The EPA’s ongoing failure to act following our E15 notification more than two years ago is nothing more than a thinly veiled disguise of their disdain towards clean, renewable, American-produced ethanol. The EPA disfavors anything that doesn’t have the word ‘electric’ in its name,” said Iowa Governor Kim Reynolds. She has a point. Continue reading
Posted in alternative fuels, customer satisfaction, environment, fuel economy or emissions, global warming, litigation
Tagged auto industry commentary, autoinformed.com, clean air act, Doug Burgum, e-15, ethanol, Iowa Attorney General Brenna Bird, Iowa Governor Kim Reynolds, JB Pritzker Illinois; Laura Kelly Kansas; Tim Walz Minnesota, Ken Zino, Kristi Noem South Dakota, Michael S. Regan, North Dakota, Pete Ricketts Nebraska, Tony Evers Wisconsin.
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Circus Time – Cruise AV Collision with San Francisco Fire Truck
“First and foremost, our primary concern remains with our passenger and their well-being. We have been in contact to offer support and will remain in touch. In terms of what occurred around the scene of the collision there are many aspects that looked typical from the AV’s perspective and several factors that added complexity to this specific incident,” Greg Dietrerich Cruise General Manager, San Francisco Market said on 18 August. Continue reading
Posted in autonomous cars, autonomous vehicles, customer satisfaction, milestones, public health, safety, shows and events
Tagged Aaron Peskin, auto industry commentary, autoinformed.com, Cruise AV Collisions, David Chiu, General Motors Cruise, Greg Dietrerich Cruise General Manager, Ken Zino, San Francisco Board of Supervisors
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NHTSA Investigating Ford For Mach-E Recall Glitches
According to a story by Reuters published today, The National Highway Traffic Safety Administration is now investigating Ford to see if the recall was mishandled and did not full address the problem because of continuing owner complaints that the vehicles suddenly stopped. Continue reading
Republicans Increasing Support of IRA Climate Perks?
Surprising then to AutoInformed is the latest research from Data for Progress (DPA) that shows strong IRA support across partisan lines. Maybe the beating the Republicans (aka party of no hope) took in the midterms is beginning to have some corrective affect? Likely not at the upper levels of the party, however their Red Wave is waving bye, bye to them here. The people appear to get it. Maybe they (We The People) should dissolve the Republican leadership and elect a new one? Continue reading
Posted in AutoInformed Editorial, customer satisfaction, economy, environment, manufacturing, news analysis, public health
Tagged auto industry commentary, autoinformed.com, Biden Administration, Catherine Fraser, Danielle Deiseroth, Data for Progress, Grace Adcox, ira inflation reduction act, Ken Zino
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Public Charging Issues Could Hurt EV Growth
“Though purported to be the wave of the future, satisfaction with DC (direct current) fast chargers has declined even further, dropping 20 points to 654 on a 1000-point scale. More troubling is that satisfaction in both charging station segments has declined in nearly every attribute measured in the study. Since consumer skepticism regarding public charging availability is the primary reason vehicle shoppers reject EVs, this performance could prove to be a further hindrance to EV acceptance,” Power said. Continue reading
EV Grid Unlock – BMW, Ford, Honda Create ChargeScape
BMW Group, Ford Motor Company and American Honda Motor Company today announced that they have entered into an agreement to create ChargeScape, LLC, a new equally owned company that will create a single, platform connecting electric utilities, automakers and interested … Continue reading →