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Category Archives: customer satisfaction
China Vehicle Dependability Same in 2023 as 2022
“Although manufacturers regard quality above everything else, some do not pay enough attention to quality after the warranty period,” said Elvis Yang, general manager of auto product practice at J.D. Power China. “However, such problems directly affect owners’ concerns about the long-term dependability and durable quality of their vehicle. Manufacturers need to pay more attention to long-term quality and improve quality management standards.” Continue reading
Unifor Stellantis Agreement Good for All Workers in Transition
“After a short strike throughout the night Unifor has reached now a tentative agreement with Stellantis. The deal came about around 7:00 AM this morning, after bargaining throughout the night. And yes, as you can tell all of those here are tired, but also very, very proud of the work that we’ve done for Canadian auto workers. ” said Unifor National President Lana Payne said late this afternoon at a hotel in Toronto. Continue reading
Posted in auto news, AutoInformed Editorial, customer satisfaction, economy, environment, labor issues, manufacturing, milestones, mobility company, news analysis, people, transportation
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, economy, James Stewart, Ken Zino, labor issues, Lana Payne, manufacturing, milestones, Mobility Company, news analysis, Unifor Stellantis 2023 contract agreement.
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Ford Recalls Explorer SUVs for Loss of Power, Rollaways
Ford Motor Company is recalling ~240,000 2020-2022 model year Explorer SUVs because the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect. This leads to a sudden loss of power or vehicle roll-away if the parking brake is off. This is an expansion and correction of two previous recalls.* Ford’s previous recall repair was to add a software update that automatically applies the electronic service parking brake to keep the vehicle from rolling away in the event of a driveshaft failure. However, there is no safety remedy addressing the failed rear axle horizontal mounting bolt. Continue reading
Chrysler Recalls ~273,000 Ram Pickups for Software Glitch
The recalled Ram trucks began production on 25 June 2021, when the first 2022 MY vehicle was produced, and ended on 2 August 2023, when vehicles were no longer built with an incompatible rear-view camera system and radio combination. Similar vehicles not included in this recall are equipped with a compatible rear-view camera and radio combination or were built after the suspect period. Continue reading
Nissan Recalls All 2023 Ariya EVs for Sudden Power Loss
Nissan North America is recalling all 2023 Ariya crossover electric vehicles. The inverter software may detect a short circuit and shut down the EV system, resulting in a loss of drive power. The latest programing glitch with EVs was made … Continue reading
GM Employees in India Start Hunger Strike
The GM employee’s union in India started “an indefinite relay hunger strike” on 2 October, demanding that the workforce of General Motors’ Talegaon plant be absorbed by Hyundai Motors India as the plant is sold. General Motors Employees Union in … Continue reading
NHTSA Expands Ford Engine Failure Probe to 700,000 Vehicles
The National Highway Traffic Safety Administration’s Office of Defects Investigation released today documents that shows it has expanded a preliminary Ford engine failure inquiry to an engineering analysis that covers more than 700,000 vehicles and questions Ford’s previous attempts to fix the safety defect. Explorer, Bronco, Edge Lincoln Nautilus, Aviator SUVs, as well as The F-150 pickup truck from 2021-2022 model years are susceptible to sudden loss of engine power. Continue reading
Posted in customer satisfaction, litigation, manufacturing, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Explorer F-150 Aviator Bronco Nautilus safety and quality defects, Ford EcoBoost engine failures, Ford Quality and recall problems, Ken Zino, NHTSA ODI
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Brand Loyalty Down Again for New Vehicles
“As vehicle availability increased and more choices hit the market for consumers, loyalty among brands as a whole saw a decline this year,” said Tyson Jominy, vice president of data & analytics at J.D. Power. “Additionally, owners were tied down to their vehicles for longer than normal due to ongoing supply chain disruptions, and as a result were more likely to experience problems with their vehicles.” Continue reading
Power Loss Recall – Genesis G80, GV80, GV70 SUVs
“The low-pressure fuel pump assemblies in the recalled vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump,” Hyundai said. Hyundam Industrial Co. in Korea is the maker of the defective fuel pump module. Continue reading
UAW Big Three Strike Continues
“They pretend that the sky will fall if we get our fair share of the quarter of a trillion dollars the Big Three has made over the past decade,” UAW President Shawn Fain says in the video. “They want to say that our righteous fight for a higher quality of life for the working class would wreck the economy. We’re not going to wreck the economy; we’re going to wreck their economy because it only works for the billionaire class.” Fain is the first president in UAW history directly elected by members. Continue reading
Posted in customer satisfaction, economy, labor issues, manufacturing, news analysis
Tagged auto industry commentary, autoinformed.com, GM Wentzville Assembly, Ken Zino, Ken Zino on UAW Big Three Strike Continues, Michigan Assembly Plant, Shawn fain, Stellantis Toledo Assembly, UAW Big Three 2023 Contract talks
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Toyo Tire Blowout Recalls – Open Country and Extensa Tires
Toyo Tire Holdings of Americas is recalling Open Country and Extensa tires made in Serbia because of blowouts. The tires may have been produced using the wrong mold, which can result in the tread or tire sidewall suddenly detaching. The tires were produced on various dates from December of 2022 through April 2023. Continue reading →