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Category Archives: quality
Door Recall – Jeep Wagoneer and Grand Wagoneer
Chrysler (FCA US) is recalling ~163,735 model year 2022-2025 Jeep Wagoneer and Jeep Grand Wagoneer SUVs. The so-called DLO [door Day Light Opening. Supplied by Cooper-Standard – AutoCrat] trim on the driver and passenger doors may not have been installed properly, which can allow it to detach. A DLO trim which detaches from the vehicle may create a road hazard to operators and occupants of other vehicles and can cause such vehicles to crash without prior warning. Customers may notice that the DLO trim has started to separate from the vehicle.
“The DLO trim may not have been properly secured at the vehicle assembly plant and may detach from the vehicle,” FCA said in the mandatory safety defect recall filing with the National Highway Traffic Safety Administration(NHTSA). Continue reading
Posted in auto news, customer satisfaction, design and styling, manufacturing, quality, recalls
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Chrysler of FCA US recalls, FCA recall 77C, Jeep Wagoneer and Jeep Grand Wagoneer safety defect recalls, Ken Zino as AutoCrat, Ken Zino of AutoInformed, NHTSA Recall ID 25V593 or 25V-593, X @KenAutoinformed
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Bad Seat Belts – Hyundai Recalls 568,580 Palisade SUVs
Hyundai Motor America (Hyundai) is recalling ~568,580 2020-2025 model-year Palisade SUVs. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch. Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury. The recall was prompted by a growing number of customer complaints the National Highway Traffic Safety Administration (NHTSA) Office of Defect Investigations. ZF Lifetec in India is the supplier of the defective buckle.
In the mandatory safety recall documents made public by NHTSA today Hyundai said, “Customers may notice a lighter than normal audible “click” during the fastening process and/or a recessed push button on the buckle housing. Additionally, if the seat belt becomes unbuckled, the Palisade is equipped with visual and auditory notifications for all seating positions within the vehicle.” Continue reading
Posted in auto news, customer satisfaction, manufacturing, mobility company, public health, quality, recalls, safety
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Hyundai Motor America Palisade model safety recalls, Hyundai Safety Recall number 283, Ken Zino of AutoInformed, NHTSA Recall Number 25V607 or 25V-607, X @KenAutoinformed, ZF Lifetec recalls
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Failing IPs – Huge Toyota and Lexus Software Recall
In the mandatory recall filing [49 CFR § 573] made public by the National Highway Traffic Safety Administration (NHTSA) today Toyota said, “The subject vehicles are equipped with a combination meter system where various information is displayed (telltale and indicator lights, vehicle gauges, messages, etc.) in a 12.3-inch display monitor in the instrument panel. Due to improper programming of the combination meter, unnecessary data is repeatedly written to a memory device in the combination meter when the combination meter operates, causing the memory device to deteriorate earlier than intended.”
“If this occurs, the 12.3-in monitor will not be displayed at ignition on and will remain in this state. If the vehicle is driven without a working 12.3-in monitor and certain malfunctions occur during that drive, there is a possibility that indicators, such as brake system or tire pressure warning system, for those malfunctions could be missed if the driver does not notice the redundant notification on the center multimedia screen. Depending on the malfunction, continuous driving could lead to an increased risk of a crash or an increased risk of injury in the event of a crash,” Toyota said. Continue reading
Posted in auto news, customer satisfaction, electric vehicles, electronics, engineering, mobility company, quality, recalls, safety, software defined vehicles, software recalls, software recalls
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, instrument panels warning light failures and recalls, Ken Zino of AutoInformed, Lexus recalls 25LB05 and 25LA05, NHTSA recall 25V595 or 25V-595, Toyota recalls 25TB08 and 25TA08, X @KenAutoinformed
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Ford Motor Recalls 1.5M Vehicles for Bad Rear-View Cameras
Ford Motor Company (NYSE: F) is model-year 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse. The latest of seemingly endless recalls were made public today by the National Highway Traffic Safety Administration. It is an expansion of a previous recall involving a Magna produced part. Continue reading
Posted in auto news, customer satisfaction, electronics, manufacturing, news analysis, public health, quality, recalls, safety
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, f-series recalls, Ken Zino of AutoInformed, lincoln recalls, National Highway Traffic Safety Administration, NHTSA 25V270 or 25V-270, NHTSA Recall ID Number 25V572 or 25V-572, Transit connect recalls, X @KenAutoinformed
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Chinese Junk Watch – Makita Grease Guns, Hoses
The Consumer Products Safety Commission https://www.saferproducts.gov/SaferProducts.gov says that there is s recall for ~63,000 Chinese-made Makita Professional Cordless Grease Guns with model numbers XPG01S1, XPG01SR1 and XPG01Z, and Makita Grease Gun Hoses with model numbers 191A79-9, 191A80-4, 191W59-7 and 191W58-9.
“Consumers should immediately stop using the recalled Makita Cordless Grease Guns and Makita Grease Gun Hoses and contact Makita for a free replacement hose,” CPSC said. Continue reading
Posted in customer satisfaction, news, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Consumer Products Safety Commission, Ken Zino, Makita USA, recall on Chinese-made Makita Professional Cordless Grease Guns, X @KenAutoinformed
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Numerous Chrysler, Dodge, Jeep, and Plymouth Recalls
FCA US ( part of Stellantis now) is recalling ~93,000 vehicles for various defects, including air bags, vehicle rollaways, incorrect cross car beams, and plug-in hybrid electric vehicle software errors, according mandatory safety defect recall filings made public this morning by the National Highway Traffic Safety Administration (NHTSA). The largest recall by far covers model year 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, manufacturing, quality, recalls, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Chrysler recall 63C, Chrysler recall 71C. NHTSA Recall 25V573 or 25V-573, Chrysler recall 73C, Chrysler recalls 82C 86C 87C, Ken Zino, National Highway Traffic Safety Administration, NHTSA Recall 25V573 or 25V-573, NHTSA Recall 25V574 or 25V-574, NHTSA recall 25V576 or 25V-576, X @KenAutoinformed
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More Ford Motor Recalls – Air Bags, Brakes, Instrument Panels, Tail Lights, Trailer Lights
Ford Motor (NYSE: F) is recalling ~1,592,809 vehicles for a variety of safety defects on Lincoln MKX and Aviator, Ford Edge, Explorer and Mustang models, according to documents made public by The National Highway Traffic Safety Administration (NHTSA) on Labor Day. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls. The largest current recall covers leaking brake hoses made in Mexico. Continue reading
Posted in auto news, customer satisfaction, engineering, manufacturing, news analysis, public health, quality, recalls, software recalls
Tagged 49 CFR § 573, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Ranger recall 25C41, Ford Recall 25C42, Ford Recall 25C43, Ford Recall 25S87, Ken Zino, NHTSA recall 25V541 or 25V-541, NHTSA Recall 25V543 or 25V-543, NHTSA Recall 25V544 or 25V-544, NHTSA Recall 25V546 or 25V-546, X @KenAutoinformed
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Jeep Wrangler Recall for Tire Pressure Monitoring System
Chrysler (FCA US, now Stellantis) is recalling ~78,989 2024-2025 model-year Jeep Wrangler vehicles. The remote start antenna cable may be pinched, which can cause the tire pressure monitoring system (TPMS) warning light not to illuminate as intended. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138 “Tire Pressure Monitoring Systems,” according to documents released today by the National Highway Traffic Safety Administration (NHTSA).
“This recall is not related to a part defect but rather an assembly issue where the remote start antenna cable can become pinched under the seat belt bracket. The remedy is to inspect if the remote start antenna cable is pinched by the seat belt bracket and replace if so,” Chrysler told NHTSA in the mandatory safety defect recall filing, Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, FCA US Technical Safety and Regulatory Compliance, FMVSS Number 138, Ken Zino, tire pressure monitoring system warning light, TPMS indicator light defect, X @KenAutoinformed
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No Steering – Mercedes-Benz Recalls EQE and GLC Models
Mercedes-Benz USA (MBUSA) is recalling ~3749 model year 2023-2026 vehicles, according to documents made public today by the National Highway Traffic Safety Administration. The recall involves a flat head screw and a hexagon nut.
“The steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack,” MBUSA told NHTSA in the required safety defect recall filing. “In this case, the connection between the steering coupling and steering rack might loosen over time. Such an occurrence could result in a loss of steering control and may increase the risk of crash,” Mercedes said. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, MBUSA recalls, Mercedes-Benz USA Recalls, NHTSA Recall Number: 25V533 or 25V-533, X @KenAutoinformed
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Ram Recall for Wrong Instrument Panel
Chrysler (FCA US or Stellantis) is recalling ~2885 model-year 2026 Ram 3500, 3500 Cab Chassis, 2500, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. The instrument panel may display an incorrect brake system warning light. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, Control and Displays. Vehicles built with instrument panels that display the incorrect brake system warning light may cause the driver to not understand that a brake system problem potentially exists, which may cause a vehicle crash without prior warning.
“Some 2026 vehicles may have been built with the incorrect 3.5-inch Instrument Panel Cluster (IPC) which displays the ISO symbol brake system warning light instead of “BRAKE” light,” Chrysler said in the mandatory filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. The panels were built by Marelli North America. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ken Zino, Marelli North America, National Highway Traffic Safety Administration, nhtsa, NHTSA Safety Defect recall number is 25V530 or 25V-530, Ram recall 79C, X @KenAutoinformed
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Mixed Results – Automaker Use of AI-Technology
“Smart technologies appear to not only anticipate the driver’s needs but also reduce the cognitive workload and some of the difficulties that drivers face with digital systems,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “Ultimately, what matters most to vehicle owners – and therefore to automakers and suppliers – is how useful the technology is and whether it enhances their driving experience. While smart technologies are not without issues, they represent a meaningful step forward. Continued development will be essential to address current challenges and maximize their effectiveness.” Continue reading
Posted in auto news, customer satisfaction, electronics, energy, news analysis, quality, software defined vehicles, software defined vehicles
Tagged adas, Advanced Driver Assistance Systems, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, blind spot camera, in-vehicle payments, j.d power, Kathleen Rizk, Ken Zino, recognition technologies, X @KenAutoinformed
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ACSI – Customer Satisfaction with Autos Dropping
“Automakers are navigating a market where innovation and practicality collide,” said Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “Customers expect advanced technology and efficiency, but they’re also scrutinizing every dollar spent. The brands that thrive will be those that can deliver meaningful improvements without losing sight of what matters most to drivers right now.” Continue reading
More Ford Motor Recalls – Lincoln Corsairs, F-150s, Mach-Es
Ford Motor Company (NYSE: F) is recalling a variety of vehicles for safety defects according to the mandatory recall documents released today by the National Highway Traffic Safety Administration (NHTSA). Ford is operating under a NHTSA consent decree because of its previous problems with defective vehicles and if or how safety recalls were conducted. The largest recall (~103,174) covers 2023-2025 model year F-150 vehicles equipped with the Trailer Tow Max Duty package and a 9.75-inch heavy duty axle with a 3/4 float axle design. This is a recall of a previously ineffective recall as customer complaints continued to be received by NHTSA. Continue reading
Posted in auto news, customer satisfaction, engineering, manufacturing, news analysis, quality, recalls, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Recall 25C38, Ford Recall 25S81, Ford recall 25S82, Ford recall 25S83, Ken Zino, NHTSA 25V510 or 25V-510, NHTSA 25V513 or 25V-513, NHTSA 25V515 or 25V-515, NHTSA recall 25V512 or 25V-512, X @KenAutoinformed
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Taurus Door Trim Recall – More than 100K Fords
Ford Motor Company (NYSE: F) is recalling ~101,944 model year 2016-2019 Taurus cars. The driver and front passenger B-Pillar door trim may detach while driving. Ford doesn’t say how it will fix the problem. The root cause of the recall remained a part of the assembly process until the end of Taurus production at the Chicago Assembly plant on 1 March 2019. During the first half of 2025, Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.
“Applique detachment may result from incomplete adhesion of the part to door sheet-metal during installation at the vehicle assembly plant on vehicles built after a process change that stopped the use of hand rollers that aided operators in ensuring complete adhesion of the part,” Ford said on the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. [If the process isn’t broken, why change it? – AutoCrat] Continue reading →