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The American Customer Satisfaction Index (ACSI®) said today that it is introducing a new “Efficiency Gap” metric that provides insights into federal government performance through citizen experience data.
“The timing is particularly relevant as the newly announced Department of Government Efficiency (DOGE) prepares to tackle federal cost-cutting initiatives. The ACSI Efficiency Gap metric reveals significant variations across federal departments, with some performing up to 13% above the federal average while others lag by as much as 9% below – insights that could prove valuable for targeted reform efforts,” ACSI® said. Continue reading
Rolls-Royce Apprentices Make Dormouse Houses
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Apprentices at Rolls-Royce Motor Cars have designed and handmade a series of nest boxes for one of the UK’s most endangered mammals, the hazel dormouse (Muscardinus avellanarius), as part of the brands long-term environmental partnership with the neighboring Goodwood Estate, Rolls Royce said today.
“Studies have shown that our 42-acre site and the adjoining Goodwood Estate are home to some of Britain’s most important mammals, reptiles, birds, insects and plants – all of which we’re helping to conserve through our long-term environmental partnership. In this latest initiative, we’re working together to measure and monitor the local population of another rare and protected species, the hazel dormouse, using nest boxes designed and handmade by our Apprentices,” said Andrew Ball, Head of Corporate Relations and Heritage, Rolls-Royce Motor Cars. Continue reading →