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Category Archives: customer satisfaction
Ford Again Expands Takata Air Bag Recall to 1,000,000 Vehicles
This safety recall represents the addition of previously recalled vehicles to include more model years within the geographic zones defined earlier by National Highway Traffic Safety Administration. Continue reading
Hyundai Motor Claims World’s First Smart Fingerprint Technology. Big Convenience or Electronic Big Brother?
To unlock the vehicle, the driver places a finger on the sensor located on the door handle. The encrypted fingerprint information will be identified and delivered to the fingerprint controller inside the vehicle. The driver can also easily start the vehicle by touching the ignition that is also equipped with a fingerprint scanning sensor. Continue reading
Car Rental Rate Holiday Rip-Offs
Travelers in need of a rental car in Seattle this Christmas will pay a lot more than usual. According to a new survey from CheapCarRental.net, rental car rates have nearly quadrupled in the city for the holidays. Continue reading
Fires! Ford Recalls 874,000 F-150 and Super Duty Trucks
Ford says that the safety defect only exists while the vehicle is parked, and the block heater cable is plugged into an electrical outlet. This, of course, is the sole purpose of a block heater. Continue reading
Carma Project, Toyota Try to Up Takata Recall Awareness
Carma Project claims – not without self-interest – that “will further help address the recall of deadly Takata airbags, which is labeled ‘the largest and most complex safety recall in U.S. history’ by the National Highway Traffic Safety Administration (NHTSA). About 87% of all Toyota vehicles sold during the past 15 years are still on the road today. Continue reading
Black versus White Hat Cyber Attacks on Your Vehicle
While White hat attacks may uncover significant vulnerabilities that should be calls for action, research-based attacks do not have malicious intent, according to Upstream Security. White hat attacks can cause financial damage or problems for a brand. However, it’s claimed by those doing them for sales purposes, that for many companies, the warnings they receive from researchers or even technologically capable consumers are helpful to their security optimization and improvement. Continue reading
Posted in AutoInformed Editorial, autonomous vehicles, customer satisfaction, electric vehicles, electronics, engineering, mobility company, news analysis, safety
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, connected vehicles, Ken Zino, new vehicle reviews, Upstream Security, white and black hat cyber-attacks
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Automotive Cyber Attacks Continue to Increase
In 2018, for the first time in history in the automotive industry, so-called Black hat or cybercriminal attacks have overtaken White hat or security researcher attacks. Continue reading
Auto Loans – Payments Higher, Subprime Lending Lower
Some look to vehicle affordability trends – or lack thereof – as a driving force behind consumer choices. The monthly payments for new and used vehicles again reached record highs in Q3 – $530 and $381, respectively – and the gap between new and used monthly payments continues to widen, reaching $149. The difference between leasing and buying on roughly the top Ten sellers is about $100 a month less for leasing. The average loan is now 72 months, but consumers on average change vehicle every 34-36 months. Continue reading
Posted in customer satisfaction, financial results, marketing
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, automotive financing, connected vehicles, Experian’s Q3 2018 State of the Automotive Finance Market, Ken Zino, Melinda Zabritski, new vehicle reviews
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TV Remains News Source for Almost Half of Americans
Overall, 47% of Americans prefer watching the news rather than reading or listening to it. That is unchanged from 46% in 2016 and outpaces the 34% who prefer to read the news and 19% who prefer to listen to it – both of which also remain on par with 2016 figures. Continue reading
Posted in auto news, customer satisfaction, news analysis, people
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Subaru, Land Rover Win ALG Residual Value Awards
The awards will be presented to automakers this week at Automobility LA. ALG has been publishing residual values for all cars, trucks and SUVs in the U.S. for more than 50 years and in Canada since 1981. Continue reading
Gen 8 Porsche 911 Debuts in Los Angeles. A look at Gen 4
The 993 was technological tour de force in the sports car segment with its redesigned LSA suspension (long and short arm suspension – to hell with struts), aluminum chassis, which combined lightweight construction, stability and agility. The multi-link rear suspension is still considered to be the ultimate development stage of the “Weissach” rear axle, which made history with its self-steering properties. Better driving dynamics and enhanced suspension comfort – a seeming conundrum solved by brilliant at any cost engineering. Continue reading
Posted in customer satisfaction, design and styling, engineering, milestones, performance, racing
Tagged 911 Carrera Coupé, air cooled 911 models, auto industry commentary, autoinformed, autoinformed.com, automotive blog, connected vehicles, Ken Zino, new vehicle reviews, the type 993 Porsche, Type 993 Porsche
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Automobility LA – Fast EV Charging Network Plugged and Supported by Volkswagen Subsidiary Electrify America
However, industry observers note that there isn’t a clear focus in the U.S. to create an open electric vehicle charging network. In fact, the grid is to varying degrees populated by self-interested players in for a buck – as in charges via fees – and not necessarily for creating or sustaining potential consumer demands and expectations for convenience, reliability and speed. It’s true that these might ultimately become benefits, but one need only recall Enron* and its history with utility companies and how that worked out for consumers. Continue reading
Posted in alternative fuels, auto news, customer satisfaction, economy, electric vehicles, energy, environment, fools 'n frauds, marketing, news analysis, people, prices, shows and events
Tagged auto industry commentary, autoinformed, autoinformed.com, automotive blog, connected vehicles, deregulation, electric vehicles, Electrify America, Enron, Ken Zino, new vehicle reviews, Senator Phil Gram, Zero-emission vehicles
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Americans Like Other World Leaders Over Trump
In the auto industry Trump’s bellicose nature, ill thought tariffs and threatened trade restrictions have wreaked havoc to no discernible positive affect. Even the tax cut for the wealthy hurt the car making and car buying middle class. Continue reading
Alcoa Escalates Global Attack on Workers
The Alcoa European Works Council (EWC) criticized Alcoa for failing to comply with European information and consultation regulations by not consulting with the EWC in advance and not providing the EWC adequate information. The Netherlands-based EWC has filed a court claim in the Netherlands in order to block the closure and layoff. Continue reading
Posted in customer satisfaction, labor issues, manufacturing, news analysis
Tagged alcoa, Alcoa European Works Council, Australian Workers Union, auto industry commentary, autoinformed, autoinformed.com, automotive blog, Automotive Commentary, Bécancour smelter, IndustriALL, Ken Zino, new car reviews
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Autonomous Vehicle System Oops! New 2019 Lincoln Nautilus Recall for Hands On/Off Detection Warnings
If this safety defect occurs, the hands on/off detection system may not alert the driver to place his or her hands back on the steering wheel, which could increase the risk of a crash. Such systems are building blocks for autonomous vehicles. Continue reading →