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Category Archives: customer satisfaction
ACSI – Customer Satisfaction with Autos Dropping
“Automakers are navigating a market where innovation and practicality collide,” said Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “Customers expect advanced technology and efficiency, but they’re also scrutinizing every dollar spent. The brands that thrive will be those that can deliver meaningful improvements without losing sight of what matters most to drivers right now.” Continue reading
More Ford Motor Recalls – Lincoln Corsairs, F-150s, Mach-Es
Ford Motor Company (NYSE: F) is recalling a variety of vehicles for safety defects according to the mandatory recall documents released today by the National Highway Traffic Safety Administration (NHTSA). Ford is operating under a NHTSA consent decree because of its previous problems with defective vehicles and if or how safety recalls were conducted. The largest recall (~103,174) covers 2023-2025 model year F-150 vehicles equipped with the Trailer Tow Max Duty package and a 9.75-inch heavy duty axle with a 3/4 float axle design. This is a recall of a previously ineffective recall as customer complaints continued to be received by NHTSA. Continue reading
Posted in auto news, customer satisfaction, engineering, manufacturing, news analysis, quality, recalls, safety, software recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Recall 25C38, Ford Recall 25S81, Ford recall 25S82, Ford recall 25S83, Ken Zino, NHTSA 25V510 or 25V-510, NHTSA 25V513 or 25V-513, NHTSA 25V515 or 25V-515, NHTSA recall 25V512 or 25V-512, X @KenAutoinformed
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EV Infrastructure Better J.D. Power Says
In the face of Trump chaos and continued uncertainty surrounding National Electric Vehicle Infrastructure (NEVI) funding, the electric vehicle (EV) public charging industry is showing strong signs of resilience and progress, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Public Charging StudySM released today. Non-charging visits at public EV chargers [when the driver visited a charger but was unable to charge their vehicle] are at their lowest level in four years. Continue reading
Posted in auto news, connected vehicles, customer satisfaction, electric vehicles, news analysis, results
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Brent Gruber, EV Infrastructure, Ford Charge, j.d power, Ken Zino, Mercedes-Benz Charging Network, National Electric Vehicle Infrastructure funding, NEVI funding, PlugShare, Rivian Adventure Network, Tesla Superchargers., X @KenAutoinformed
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Annals of Marketing – Curated by Cadillac
“Curated by Cadillac embodies our commitment to delivering an elevated level of customization,” said John Roth, vice president, Global Cadillac. “Drawing upon experience from the ultra-luxury, hand-built CELESTIQ, we are now offering a limited number of CT5-V Blackwing customers an opportunity to create a vehicle that is as unique as their own story.” Continue reading
Posted in auto news, customer satisfaction, design and styling, marketing, milestones, shows and events
Tagged 2026 Cadillac CT5-V Blackwing sedans, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Curated by Cadillac, John Roth, Ken Zino, X @KenAutoinformed
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New Ford Recalls – Aviator, Bronco, Expedition, F150, Ranger
Ford Motor Company (NYSE: F) is recalling ~392,000 vehicles from its Ford and Lincoln brands for a variety of safety defects according to the latest documents made public by the National Highway Traffic Safety Administration (NHTSA) this week. During the first half of 2025 Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. Ford is operating under a consent order from NHTSA because of its handing of recalls.
The largest of the latest safety defect recalls involves the Electronic Brake Booster (EBB) module that controls the bakes on some of the most profitable and popular Ford Motor models in the United States. Here ~312,000 model year 2025 Lincoln Navigator SUVs, Ford F-150 pickups, Expedition SUVs, Bronco SUVs, and Ranger pickups can lose power-brake assist when driving. Continue reading
Posted in auto news, customer satisfaction, electronics, engineering, news analysis, quality, recalls, software recalls
Tagged audio control module software, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Electronic Brake Booster, FMVSS118 Power-Operated Window Systems, Ford recall 25C33, Ford recall 25S77, Ford recall is 25C31, Ken Zino, NHTSA recall 25V488 or 25V-488, NHTSA recall or Campaign Number 25V484 or 25V-484, NHTSA recall or Campaign Number 25V489 or 25V-489, X @KenAutoinformed
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Ford Says Trump Tariffs Will Slash Earnings by $2B
Ford Motor Company (NYSE: F) reported late yesterday its Q2 and H1 2025 financial performance. The now common internally created factors of Ford’s warranty costs,* losses on electric vehicles and the external Trump’s tariff chaos negative effects were in play. Tariffs slashed $800 million from Ford profits during Q2, the Dearborn-based company said. Its latest estimate of $2 billion in tariff costs for the year includes the impact of cost-cutting and other measures Ford is taking in response to President Trump’s trade policies. Ford Motor booked a $1.3 billion loss from repairs of vehicles under warranty, cancellation of plans to build an electric sport utility vehicle and other one-time costs. The Q2 net loss was $36 million. Ford common stock per share has been trading in the $8.44 – $11.97 range during the last year, hovering ~$11 a share recently. Its three-year return of ~5% compares to the S&P 500 at 54%. Continue reading
Posted in auto news, customer satisfaction, economy, electric vehicles, financial results, manufacturing, mobility company, results, sales, shows and events
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Blue, Ford CFO Sherry House, ford credit, Ford Model e, Ford Motor Q2 and H1 2025 financial performance, Ford Pro, Jim Farley, Ken Zino, Kumar Galhotra, Michigan Governor Gretchen Whitmer, X @KenAutoinformed
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Ferrari Recalls Purosangue SUVs for Brake Failures
“The possible short circuit which may derive from the potential contact between the fuse box’s power supply and the passenger-side footrest could lead to the activation of the brake warning light, the display of the pop-up message informing the driver to slowly bring the vehicle to a dealer, and the decrease of braking capability. If the driver does not heed the warning, the decreased braking capability could lead to a crash,” Ferrari told the National Highway Traffic Safety Administration (NHTSA) in the mandatory safety defect recall filing made public by NHTSA this morning. Continue reading
Posted in auto news, customer satisfaction, engineering, news analysis, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ferrari North America, Ferrari Purosangue recall, Ken Zino, National Highway Traffic Safety Administration, NHTSA recall 25V479 or 25V-479, X @KenAutoinformed
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Cap-and-Invest Cleans Air in Most Polluted Areas
A new report released today by the California Air Resources Board (CARB) shows that the California law funded by Cap-and-Invest dollars improves air in the state’s most polluted communities. In each of the 19 communities the program supports, CARB and the local air districts established partnerships to develop plans to address local pollution problems where people live, work and play. CARB is now expanding the program’s offerings to 64 communities in coordination with other regulatory partners. In AutotInformed’s view this is democracy in action – in sharp contrast to the politics of grievances by the super-rich.
“The Community Air Protection Program has become a critical tool for improving air quality in areas most impacted by sources of pollution,” said CARB Chair Liane Randolph. “As one of the hallmark efforts funded by Cap-and-Invest revenue, it is recognized as a national model for substantially and cost-effectively reducing harmful emissions in vulnerable communities. The success of the program is a testament to the power of partnerships and a result of our collective commitment to the pursuit of clean air for all Californians.” Continue reading
Posted in AutoInformed Editorial, customer satisfaction, economy, environment, global warming, news, news analysis, public health, results, shows and events, transportation, Trump Truth Tests
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, California Cap-and-Invest Program, California Community Air Protection Program, carb, Ken Zino, Liane Randolph, The California Air Resources Board, X @KenAutoinformed
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American Honda Joins Tesla Supercharger Network
Honda Prologue and Acura ZDX owners now have access to more than 23,500 selected Tesla Superchargers across the United States with the availability of the first Honda-approved NACS-CCS DC fast-charging adapter, the company said today. The only DC fast charging adapter approved by Honda (NYSE: HMC) was tested for performance and compatibility for use with the Prologue and ZDX at any NACS DC fast-charging point. This confirms a previous announcement made in March 2025.
“Planning a road trip just got a lot easier for our Honda and Acura EV owners with access to the Tesla Supercharger network,” said Ryan Harty, assistant vice president of Sustainability & Business Development at American Honda Motor Co., Inc. “Combined with other growing charging networks, Honda and Acura EV drivers now have added peace of mind with a wider range of dependable DC fast charging options nationwide.”
Posted in auto news, connected vehicles, customer satisfaction, electric vehicles, global warming, marketing, milestones, mobility company, news analysis, public health
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, EVgo, IONNA DC fast-charging network, Ken Zino, NACS-CCS DC fast-charging adapter, NYSE: HMC, Ryan Harty, Tesla Superchargers., X @KenAutoinformed
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Ford Fuel Injector Leak Recall Now at ~694,000
Ford Motor Company (NYSE: Ford) is recalling 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5-liter engines. A fuel injector may crack and leak fuel inside the engine compartment and cause a fire. This is an ongoing safety problem related to NHTSA Recall numbers 22V859, 24V187, 25V165. It’s the latest in a growing series of Ford recalls that were not properly repaired the first time because of software programming errors, requiring a recall of the recall, so to speak. The injectors were supplied by Dumarey Flowmotion Technologies S.R.L. of Italy. Continue reading
Posted in auto news, customer satisfaction, engineering, manufacturing, recalls, safety
Tagged 24V187, 25V165, auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford recall 25S76, Ken Zino, NHTSA Recall 22V859, NHTSA Recall number 25V467 or 25V-467, X @KenAutoinformed
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Oppama Plant Closing – Nissan Starts Talking with Stakeholders
Nissan Motor Company (7201T and NSANY ADR) said today that it has begun “engagement” with key stakeholders after the July 15 announcement that Nissan will cease vehicle production at the Oppama plant at the end of the Japanese fiscal year 2027. Nissan plans to transfer vehicle production from the Oppama Plant to Nissan Motor Kyushu. Continue reading
Posted in auto news, customer satisfaction, labor issues, manufacturing, news analysis, people
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ivan Espinosa, Ken Zino, Nissan Kicks, Nissan Motor Company, Nissan Note, Note Aura, Oppama Plant Closing, X @KenAutoinformed
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JLR NA Land Rover Evoque Passenger Airbag Recall
Jaguar Land Rover North America (JLR NA) is recalling ~21,000 model year 2021-2025 Range Rover Evoque vehicles. The Hungarian made passenger air bag may tear during deployment.
“The basis of the recall population is all Land Rover Range Rover Evoque vehicles from 2021 Model Year up until the introduction of a modified airbag specification in production during 2025 Model Year. A concern has been identified on 2021 – 2024 and certain 2025 Model Year Range Rover Evoque vehicles where, during a passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag assembly process [at the Halewood UK plant- AutoCrat],” JLR NA told the National Highway Traffic Safety Administration in the mandatory recall filing made public by NHTSA this morning. Continue reading
Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Jaguar Land Rover North America recalls, Ken Zino, Land Rover Evoque recall N945, NHTSA Recall 25V454 or 25V-454, X @KenAutoinformed
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Another Ford Mach E Electrical System Recall
Ford Motor Company (NYSE: Ford) is recalling 239 2022 model year Mustang Mach E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat. This recall is an expansion of a previous NHTSA recall number 23V687 or 23V-687 because of a calculation error. Ford is operating under a consent order from NHTSA because of its handing of recalls.
“The recalled Bussed Electrical Center parts NK48-10C666-AA, NK48-10C666-BA, or LK98- 10C666-AB were introduced into production on 05/27/2020 and were taken out of production on 05/27/2022. Vehicles produced 5/27/2020 through 5/24/2022 are included in the original recall population (23V687). Affected vehicles are equipped with the extended range battery, but without the GT powertrain. These vehicles are not produced in VIN order,” Ford told the National Highway Traffic Safety Administration (NHTSA) in the mandatory safety defect recall filing that NHTSA made public today. Continue reading
Posted in auto news, customer satisfaction, electronics, manufacturing, news analysis, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Ford Mustang Mach E recalls, Ford Recall 23S56, Ford Saftey Action 23S56/23V687, Ken Zino, NHTSA Ford Mach E recall number 23V687 or 23V-687, NHTSA Ford Mach E recall number 25V441 or 25V-441, TE Connectivity Mexico, X @KenAutoinformed
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Ford Motor Recalls 850,000 Vehicles for Sudden Stalling
Ford Motor Company (NYSE: F) is recalling model year 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The Mexican made low-pressure fuel pump from Phinia Inc. may fail, which can result in an engine stall while driving. The driver may experience poor engine performance – misfiring or rough running – a check engine light, or a reduction in engine power. Fuel pump failure is more likely to occur in low fuel or warm weather and hot fuel in the fuel tank.
“Fuel pump failure can result in an engine stall while driving, increasing the risk of a crash,” Ford told the National Highway Traffic Safety Administration in the mandatory safety defect recall filing made public by NHTSA earlier this week. “Loss of fuel pressure and flow from the low-pressure fuel pump can be due to internal contamination of the jet pump, specifically in low fuel conditions, and reduced fuel pump internal clearances that result in an increase of internal friction and sensitivity to vapor lock.” Ford said. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Bronco, Expedition, Explorer, f-150, F-250 SD, F-350 SD, F-450 SD, F-550 SD, Ford fuel pump recall 25S75, Ken Zino, Lincoln Aviator, Lincoln Navigator, mustang, NHTSA Recall or campaign number 25V455 or 25V-455, Phinia, X @KenAutoinformed
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California Movies Ahead as Fed Agencies Retreat on Clean Air
“Cleaner vehicles will also save Californians billions of dollars in fuel, maintenance and healthcare costs as the state pushes for the cleanest, most affordable ways to travel,” the agencies said. Continue reading →