The J.D. Power US Automotive Performance, Execution and Layout (APEAL) StudySM shows that there is a consecutive year-over-year decline in owner satisfaction for the first time in its 28-year history. According to the 2023 study, overall satisfaction is 845 (a 1000-point scale), decreasing 2 points from a year ago and 3 points lower than in 2021. (AutoInformed: J.D. Power: Gasoline Powered Vehicle Satisfaction Drops)
“The decline in consecutive years might look small, but it’s an indicator that larger issues may lie under the surface,” said Frank Hanley, senior director of auto benchmarking at J.D. Power. “Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced. This downward trajectory of satisfaction should be a warning sign to manufacturers that they need to better understand what owners really want in their new vehicles.” Continue reading






Chevrolet Bolt Returning as Affordable EV
Encore performance.
Chevrolet will introduce a next-generation Bolt, GM Chair and CEO Mary Barra said in a deftly crafted announcement during the company’s quarterly earnings conference call. This reverses an earlier GM decision to drop the recalled nameplate after sales more than doubled in Q2. (AutoInformed: Chevrolet Bolt EVs Recalled for Fires; GM Posts Strong Q2 Results with $3.2B in Earnings).
“Our customers love today’s Bolt. It has been delivering record sales and some of the highest customer satisfaction and loyalty scores in the industry,” said Barra. “It’s also an important source of conquest sales for the company and for Chevrolet. We will keep the momentum going by delivering a new Bolt…and we will execute it more quickly compared to an all-new program with significantly lower engineering expense and capital investment by updating the vehicle with Ultium and Ultifi technologies and by applying our ‘winning with simplicity’ discipline.” Continue reading →