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Category Archives: customer satisfaction
Federal Regs Work as Airlines Cut Delays and Cancellations
It is a clear example of the effectiveness and the need for government regulation of industry since airline passengers were not treated fairly or getting reliable transportation until DOT put in place regulations with stiff fines to stop all too common abuses. Continue reading
Hyundai, Subaru and Lexus Lead in NADA Satisfaction Survey
The survey, conducted twice a year by the National Automobile Dealers Association, rates dealer sentiment in three areas: franchise value, automaker policy decisions that affect the dealership and the automaker’s field staff who visit dealerships. Continue reading
Hewlett-Packard Fined $425,000 for Not Reporting Defective Lithium Ion Batteries that Seriously Injured Consumers
The controversy is of interest to the auto industry since its use of lithium ion batteries in electrical vehicles and hybrids is growing at exponential rate, with millions of battery packs soon to be on U.S. roads. The National Highway Traffic Safety Administration closed its investigation of fires in Chevrolet Volt EVs last week. Nevertheless many consumers remain wary of the emerging technology and it remains to be seen if the Volt brand is damaged. Continue reading
Tougher DOT Airline Regulations Take Effect This Week
In addition, airlines will be required to promptly notify passengers of flight delays of over 30 minutes, as well as flight cancellations and diversions, and they will generally be prohibited from increasing the price of passengers’ ticket after it is bought. Continue reading
Beware of Super Bowl Air Travel Ticket Scams DOT Warns
DOT’s rules state that if a tour was described as including a game ticket and you do not receive one, you are entitled to a full refund of the entire package price upon your return. Continue reading
NHTSA Scolds Ford over Minivan Torque Converter Recall
In an unusual acknowledgement of the Ford recall (11S25 or 12V-006) just made public, NHTSA said Ford made assertions – also unusual in my experience – in its required defect filing that are untrue and violate federal safety regulations. Continue reading
Chinese Maker to Pay EPA $680,000 Fine for Dirty ATVs
The U.S. Environmental Protection Agency today announced a $680,000 settlement with recreational vehicle manufacturers, Loncin (USA), Inc., Longting USA LLC, and Chongqing Longting Power Equipment Co., Ltd., to resolve violations of the Clean Air Act (CAA) caused by the import of 7,115 uncertified recreational vehicles into the United States. It was the latest in a series of actions against the Chinese company and its agents. Continue reading
Posted in auto news, customer satisfaction, environment, fools 'n frauds, fuel economy or emissions, litigation, news, news analysis, results
Tagged atv emissions, auto informed, autoinformed.com, automotive news, caa, caa violations, chinese atvs, chongqing longting power equipment, clean air act, emissions, epa fines, Ken Zino, loncin, longting usa, motorscience, pep boys, uncertified vehicles
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Car Spy Jim Dunne Catches Revised Lincoln MKS or MKZ?
Following the Ford Jaguar debacle, success is also not a word that can be applied to Ford’s management of Lincoln, which is a poseur in the world of luxury cars dominated by the German Brands and Toyota’s Lexus, which even though it was out of the U.S. market for five months this year because of the Japan earthquake, still managed to outsell Lincoln by a better than 2:1. Continue reading
The Top Stolen Cadillac Escalade Has New Antitheft Devices
Cadillac Escalade is more than 6 times as likely as the average vehicle to be targeted by thieves and has overall theft losses more than 10 times as big, according the Highway Loss Data Institute – HLDI. So little wonder that Cadillac in a release today is touting what it claims are new security enhancements developed to thwart thieves on Escalade models. Continue reading
New Vehicle Sales Satisfaction Improves from 2010
Satisfaction with the new-vehicle sales process has improved from 2010, according to a new study released today. All sales satisfaction measures improved “notably” from 2010, with the greatest increase in the delivery process, despite the fact that the average length of time to complete the delivery portion of a new-vehicle sale has increased by four minutes to an average of 32 minutes in 2011. Continue reading
GM Will Lend Cars to Concerned Chevrolet Volt Owners as NHTSA Volt Battery Fire Investigation Continues
General Motors announced Monday that any Volt owner concerned about safety can contact his or her Volt advisor to arrange for a free GM vehicle loan until resolution of the issue. A letter to Volt owners will go out today. The aggressive customer satisfaction move came after the National Highway traffic safety Administration announced on Friday that it would open a preliminary evaluation of Volt battery assemblies after NHTSA test results caused electrical fires up to three weeks after an initial vehicle New Car Assessment Program side pole crash test. Continue reading
Posted in alternative fuels, auto news, customer satisfaction, electric vehicles, engineering, fuel economy or emissions, marketing, new vehicle, news, news analysis, results, transportation
Tagged auto informed, auto news, autoinformed, autoinformed.com, automotive news, chevrolet volt, GM, Ken Zino, nhtsa, volt battery fires, zino
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Initial Quality in China Achieves Historic High – Japanese Lead
Overall initial quality of vehicles sold in China averages 162 PP100 (problems per 100) in 2011. This is the lowest problem rate recorded since the inception of the study in 2000, according to J.D. Power Asia Pacific. Not surprisingly, models from Japanese brands, as a whole, have the lowest problem incidence in the China market in 2011 with an average of 108 PP100. Continue reading
Posted in auto news, customer satisfaction, manufacturing, news analysis, results
Tagged asia pacific china sales satisfaction index study, auto informed, auto news, autoinformed, autoinformed.com, automotive news, china iqs, customer satisfaction, iqs, j.d power, Ken Zino, quality, zino
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Pontiac Owners Show Loyalty to Remaining GM Brands
One year after Pontiac dealers permanently closed on 31 October 2010, General Motors has managed to maintain or increase the loyalty rate of Pontiac owners, according to by Edmunds.com. Edmunds found that 39.9% of Pontiac owners who traded in for … Continue reading
Posted in auto news, customer satisfaction, marketing, news analysis
Tagged auto informed, auto news, autoinformed, autoinformed.com, automotive news, edmunds.com, Ford, honda, incentives, Ken Zino, loyalty rates, michelle krebs, pontiac conquests, pontiac loyalty, toyota conquest rates, zino
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Chevrolet and Nissan Succeed with Plug-in Hybrids and EVs as the Business of Plugging In Shows First Product Results
Success is the verdict about one year after the Chevrolet Volt plug-in hybrid and Nissan Leaf EV (electric vehicle) both went on sale, it was revealed last week at the third annual Business of Plugging In Conference in Michigan. And with Cadillac, Ford, Toyota about to introduce the their own plug-in hybrids, and a pure EV version of the tiny Chevrolet Spark coming in 2013, the small niche of electric cars has the chance to grow some more. Continue reading
Posted in alternative fuels, auto news, concept, customer satisfaction, electric vehicles, energy, environment, new vehicle, news analysis, results, transportation
Tagged advanced technology vehicles, auto informed, auto news, autoinformed, autoinformed.com, automotive news, battery breakthrough, Camry Hybrid, car, center for automotive research, electric vehicles, electricity tax, EVs, general motors, gm evs, highway trust fund, Ken Zino, leaf ev, range anxiety, rav4 ev, renault ev, spark ev, tesla motor, the business of plugging in, toyota prius hybrid, toyota prius plug-in hybrid, utility policies, zino
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DOT Fines Orbitz for Violating Price Advertising Rules
The U.S. Department of Transportation (DOT) today fined the online ticket agent Orbitz $60,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel. Continue reading
