The number of problems cited by owners in the first 90 days of ownership has improved slightly, according to the J.D. Power 2025 U.S. Initial Quality Study (IQS)SM released today. Overall, problems per 100 vehicles (PP100) have improved to 192 PP100 from 194 PP100 a year ago. Premium brands have improved to 27 PP100 to 203 PP100 from 230 PP100 in 2024, while problems among mass market brands have increased to 187 PP100 from 181 PP100 in 2024. A lower score reflects higher vehicle quality.* Lexus is the highest-ranking brand overall in initial quality with a score of 166 PP100. Among premium brands, Jaguar (175 PP100) ranks second and Genesis (183 PP100) ranks third. Among mass market brands, Nissan ranks highest with a score of 169 PP100. Hyundai (173 PP100) ranks second and Chevrolet (178 PP100) ranks third.
“While customers do find the larger touchscreens visually appealing, their functionality within the vehicle is an increasing source of frustration,” said Frank Hanley, senior director of auto benchmarking at J.D. Power. Customers are having to tap and swipe through multiple screens to access key vehicle functions like climate settings and built-in garage door openers. Owners find these things to be overly complicated and too distracting to use while driving. By retaining dedicated physical controls for some of these interactions, automakers can alleviate pain points and simplify the overall customer experience.” Continue reading








IIHS President – NHTSA Must Act Decisively on Fatal Crashes
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Faster, more decisive action is required from America’s vehicle safety regulator is needed “to reverse a drastic escalation in fatal crashes on the nation’s roadways,” David Harkey, president of the Insurance Institute for Highway Safety,* said at a Congressional hearing today.
“The United States is in the middle of a road safety emergency, and the National Highway Traffic Safety Administration (NHTSA) is failing to meet the moment,” Harkey said in written testimony submitted to the U.S. House of Representatives Committee on Energy and Commerce’s Subcommittee on Commerce, Manufacturing, and Trade, which convened the hearing on the state of NHTSA and motor vehicle safety. Continue reading →