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Detroit Diesel, a manufacturer of diesel engines and axles, has announced the addition of a third shift, the recall of laid-off workers, and the hiring of dozens more, the UAW said today. The win for union workers came about because the Trump Mis-Administration actually legally imposed a 25% tariff on heavy truck imports to prevent further offshoring and encourage investment in the U.S. heavy truck industry. [More on tariff law, the U.S. Constitution and the Supreme Court below- AutoCrat]*
“Strategic, targeted tariffs are an important tool in the toolbox to undo the damage of our free trade disaster and bring back good union jobs to the U.S.,” said UAW President Shawn Fain. “Companies like Detroit Diesel, and their parent company Daimler Truck North America, need to step up to reinvest in the workers who make the product and stop laying off American workers while making billions in profit. We applaud this first step in the right direction.” Continue reading
J.D. Power – Dealer Service Satisfaction High, But…
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Customer satisfaction with the dealer service experience is strong for a second consecutive year. However, long wait times for appointments, communication shortfalls and gaps in fixing vehicles correctly limit the industry’s progress. These are the findings of the J.D. Power 2025 U.S. Customer Service Index (CSI) StudySM released today.
“While it’s no surprise that customers gravitate to operations that serve them well, the study clearly shows that good service leads to loyal customers,” said John Tenerovich, director of automotive retail at J.D. Power. “This phenomenon proves true across all service types – oil changes, repair, tires and brakes. While complimentary maintenance programs drive strong retention, the level of intent to return for actual customer-paid service depends on the service experience delivered by the dealer.” Continue reading →